Summary of supervisor's personal work 202 1

Summary refers to the review, inspection, analysis and evaluation of social groups, enterprises and individuals after a project or a work has come to an end or has been completed in a certain period of time. The following is a summary of my supervisor's personal work, hoping to provide you with reference.

Personal work summary of supervisor 1

The busy 20 years will soon pass. Looking back on the work of the past year, I am deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the service center, I have gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve service quality and standardize butler service.

"One-on-one butler service" was launched in March 2009. No matter what problems you encounter in your daily work, you can do it without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing the "one-on-one butler service", I also participated in various trainings organized by the company. Mainly for customer ambassador service standards, food delivery service standard terminology, manners and etiquette, manners and manners, seeing off guests, answering etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We rewarded and punished according to the usual results until the end of the month, which greatly improved my service level and was recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration in the community. From the perspective of management services, we persuaded in good faith, stopped in time and gave reasonable suggestions, and communicated with relevant departments of the company to formulate corresponding rectification measures, such as building Buddhist temples privately and building sun rooms on the terrace. Once found, we immediately issued a rectification notice to make it immediately rectified.

Third, strengthen training and improve business level.

Professional knowledge is very important for property management personnel. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with "Suzhou Residential Property Management Regulations", "Suzhou Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations and related legal knowledge, the problems encountered in practice are solved legally, and it is clear that property management is not always guaranteed, nor is the property management company responsible for everything. The company also selected some classic cases for discussion, analysis and research. We need to constantly learn and accumulate experience in our work.

20__ will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for the Yiting Service Center of Vanke Property Company!

Our work plan for 20__ years is:

1. Track the situation reflected by the owner in the _ _ _ satisfaction survey to improve the occupancy rate of _ _ _.

2, continue to standardize the work process, earnestly implement the job responsibilities of each position.

3. Implement the Service Specification for Customer Ambassadors, Terms and Conditions of Service Specification for Delivery Reception Personnel, gfd, speaking etiquette, sending off guests, answering and behavior etiquette, and improve the quality and service level of employees.

4, fully cooperate with all departments to do a good job of housing delivery.

5, do a good job of decoration inspection, reasonable arrangement of relevant personnel inspection, timely detection, timely treatment.

Personal work summary of second-level supervisor

In a blink of an eye, 20 years have passed in our busy work. Looking back on the customer service department of property management company for 20 years, it can be said that all management functions have been further developed and continuously improved. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. The service concept of "business first" has been deeply imprinted in the hearts of every customer service staff. Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in the past 20 years, the focus of the past 20 years is to deepen implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, so that the combination of theory and practice makes every customer service staff have a deeper understanding of the "service concept".

Third, the daily maintenance processing

According to the workload statistics of each weekend, "Daily Reception" has received more than ten kinds of maintenance. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. Collection of residential property fees _

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ _ District. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.

Verb (abbreviation of verb) collection of energy fee

At the same time, we completed the quarterly charge for meter reading in District _ as scheduled, and completed the new task assigned by the company-the first charge for meter reading in District _.

Six, _ District bottom commercial leasing work

We made a plan to benefit the bottom merchants, and successfully introduced the "supermarket, pharmacy" project in the second half of the year.

Seven. Take back some buildings

In _ month, the recovery of _ # and _ # was completed; At the same time, the recovery of some relocated buildings (units _ #- 1 and 2) has been completed.

Eight, "Love is the Yushu Earthquake in Qinghai" organized fund-raising activities.

After learning the news of the Yushu earthquake in Qinghai, the leaders of the property company immediately decided to hold a fund-raising activity in the community to "dedicate a love for the people in the disaster area", which was completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration and layout of the park during various festivals. This year, the company increased the decoration and layout of the park during Christmas (a festival attracting young people's attention), and bought Christmas trees and various decorations in the community hall.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company, and put forward reasonable suggestions.

In a word, on the basis of 20__ years' work, we are full of confidence and hope for 20__ years. In the new year, we firmly believe that as long as we work hard, immerse ourselves in hard work, actively explore and be brave in making progress, we will certainly be able to complete all the work indicators issued by the company with "hard work".

Summary of supervisor's personal work 3

Unconsciously, a year passed quickly. As the person in charge of the customer service department of _ _ _ company, I have been very busy with my work this year, even forgetting that time is passing by. Now, the New Year bell is ringing again, and I just woke up. Twenty _ _ years have passed.

Reflecting on this year, as a worker and manager, I have been actively strengthening exercise and strengthening the management of employees. While improving their business ability, they also set up an excellent customer service team. For the company in the 20__ years of progress has achieved very good results.

Now, the 20 years full of efforts and struggles of _ _ people are over. Looking back on myself as a supervisor, I have gained and lost this year's work. Here I summarize my work as follows:

First, strengthen self-reflection and mentality.

As a manager, I know my importance. My ability and behavior at work not only represent me, but also my choice will have a great impact on the efforts of my team and employees. To strengthen their role as role models in their work. In this year's work dependence, I have always insisted on making my own summary and reflection, and knowing my own problems in time. At the same time, I also actively improve myself, so that I can keep learning and making progress in my work.

In addition, thoughts and attitudes are also the focus of work. Customer service is a service post, therefore, it is extremely important to maintain service ideas and attitudes! I have always attached great importance to the ideological requirements in team management. At work, we can not only maintain the consistency of attitude and thought at work through training and management, but also adjust ourselves and the team in time to keep up with the company's development route. Active practice will be the customer service supervisor.

Second, the work situation

In the past year's work, I strictly followed the company's development plan and direction, and seriously led the customer service team of _ _ _ company to complete their own work and tasks. During my work, I made many improvements and encountered many problems. But in my own task, I have been actively responding, guiding customer service personnel to actively update themselves and seriously handle customer service work and business.

Third, reflection on the work.

Looking back on the past year, we really worked very hard in our work. But there are still many inadequacies in my personal work. Also, review the situation and performance of the team in this year. In fact, there are many places that can be strengthened and optimized! But I failed to make the adjustment in time. I'm ashamed of it.

But on the whole, the situation in recent years is still relatively good. I will seriously remember this experience and strive to do a good job in the next year.

Summary of supervisor's personal work 4

Over the past year, with the correct leadership of the company's leaders and the support of various departments, and with the joint efforts of all the staff in the finance department, we have successfully completed all the tasks assigned by the leaders. As the director of the finance department, my work goal is to organize all the financial personnel of the company to seriously implement the national financial regulations and policies, organize daily financial accounting and financial supervision, and complete various financial indicators and tasks issued by the company on time. Now I will briefly summarize and report my work in the past year as follows:

I. Political performance

Since carrying out the educational activities to maintain the advanced nature of * * * producing party member, I have realized more deeply that to maintain the advanced nature of * * * producing party member is to unify party member's thoughts and actions with the central decision-making and requirements, make tangible progress in solving practical problems, and strive to make the effectiveness of this advanced education activities play a long-term role, constantly do better in reform, development and stability, and constantly remind myself to constantly strengthen their self-cultivation. Take an active part in various activities and political studies organized by the Party branch, set strict demands on yourself with important thoughts everywhere, keep party member's advanced model and take the lead, and fully complete the tasks assigned by the leaders with practical actions.

II. Work in the past year

(1) Organize accounting and supervision, and complete all tasks assigned by the company.

1. Complete the company's daily financial accounting work on time, reflect the financial information in a timely, comprehensive, accurate and true manner, explain and understand more when handling expense reimbursement, and handle it in strict accordance with relevant financial regulations and relevant company regulations and examination and approval authority. In the financial accounting work, every financial personnel are conscientious, carefully handle every business, and accurately issue various accounting statements.

2. Pay special attention to the return of funds in time. In the main business of the existing electricity fee recovery work, urge all power supply stations to settle the electricity fee to the company on time every month, prepare the electricity fee recovery assessment form in time, grasp the electricity fee recovery situation in time, and provide true and accurate financial information to the leaders in time. By the end of 65438+February 3 1, 20__, the electricity recovery rate of each power supply station reached 100%, and the overall electricity recovery rate reached 100% on the assessment day.

3. In terms of capital operation: this year's capital operation is relatively tight, unlike in previous years, first of all, according to the company's monthly capital plan, it is urgent first and then slow down. In addition to paying the power station electricity bill every month, we should also consider the vital interests of employees, not only pay wages on time, pay pensions, medical insurance and provident fund on time, but also take into account national taxes, fill in various tax returns on time every month, pay all kinds of taxes on time and in full, and avoid tax burden reasonably. This year, the tax authorities did not receive a penny of late payment from our company. A few years ago, the tax authorities charged tens of thousands of late fees to our company every year, and made their own efforts to reduce unnecessary losses for the company!

4. Due to historical reasons, Ma Jing Ao Power Station and Huangtuxi Power Station borrowed RMB _ _ million and RMB _ _ million from our company respectively, which was completely caused by an administrative intervention before the restructuring, and our company suffered certain economic losses. In order to safeguard the company's rights and interests, the financial personnel actively operate, deducting part of the electricity charges from the online electricity charges of two power stations every month as interest to repay the company's arrears, and collecting interest of RMB _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In a word, in this year's very tight capital situation, the company did not increase loans, nor did it default on the expenses of that year. We did some work.

5. As a new way of tax declaration, electronic tax declaration is efficient and fast. In order to complete the popularization and application of electronic tax declaration and payment system in local tax and national tax system within 20__ years, and realize the electronization and networking of tax declaration and payment methods in an all-round way, the finance department of our company started from the strategic height of the company's development, unified thinking, carefully organized and steadily advanced, effectively solved the data collection problem in our traditional tax declaration and payment methods, and saved manpower and material resources. Nowadays, the tax collectors of our company can complete the tax declaration and implement electronic declaration with a click of a computer mouse every month, which greatly improves the quality and efficiency of our company's financial work, ensures the safety, timeliness and accuracy of the declaration materials, and ensures that the tax is put into storage on schedule.

(2) Strengthen the management of financial personnel and improve their professional quality.

In order to improve the company's various internal management systems, standardize the accounting work order, and continuously improve the professional quality of accounting personnel, at the beginning of 20__, our finance department successively issued methods and systems such as "Management Measures for Appointed Accounting", "Management Measures for Cashiers in Central Power Supply Station", "Accounting Percent Assessment System" and "Accounting Regular Meeting System", which refined the management efforts, and also organized financial personnel to participate in the continuing education and study of accounting personnel organized by the Finance Bureau, and earnestly studied "Accounting" Hold accounting meetings regularly, listen to the work reports of accountants appointed by the unit, exchange financial work experience, discuss accounting knowledge, support appointed accountants to exercise their functions and powers according to law, guide and encourage them to be loyal to their duties, adhere to principles, be honest and clean, fundamentally strengthen basic work, standardize accounting, improve the level of grasping policies, enhance the learning and innovation ability of the team, and gradually improve the overall level of financial management of our company.

(3) Strengthen financial inspection and internal control supervision and management.

In order to further standardize the financial behavior of power supply station, promote the affairs disclosure and sunshine financial management, the company promulgated the Measures for the Management of Financial Revenue and Expenditure of Power Supply Station in September 2000, and the responsibility for supervision and management fell to the Finance Department of our department. In order to implement and implement the company's management measures, the finance department, with the cooperation of the company's discipline inspection department, conducted a comprehensive inspection of the finance of each power supply station. That is, financial revenue and expenditure, expenses, salary distribution, material procurement, production and operation, electricity price policy, charging standards, rural power receipts and other aspects related to the stable development of power supply stations. Through work, the financial behavior of power supply stations has been fundamentally standardized, and violations of financial discipline have been eliminated.

Third, it has the ideological quality of love and dedication.

Financial work is like an annual ring. The end of one year's work means the beginning of the next. I like my job. Although it is complicated and trivial, there is not much novelty, but as the lifeblood of the normal operation of the company, I deeply feel the value of my position, so I have never lost my mind because of myself, but I am conscientious and conscientious. My efforts and efforts over the years have been affirmed by leaders and comrades.

The financial work has made gratifying achievements and has been recognized by leaders and higher authorities. Our company has also been rated as an advanced financial unit for 20 years by the Municipal Electric Power Group Co., Ltd., which is inseparable from the hard work of the financial department. But while seeing the achievements, we also see the shortcomings, which need to be improved in the future work. Looking back on the existing problems, I think the main reason is the lack of awareness of pioneering and innovation, which needs to be further strengthened.

In my future work, I will never live up to the trust and expectation of the company leaders. I must strive to achieve the following two points:

1, study hard, improve the quality, blaze new trails, make contributions to the company's economic development, further strengthen the study of various theories, improve the theoretical level, master computers seriously, in order to meet the requirements of information development, and strive to be an excellent financial officer.

2, strict requirements, honesty and self-discipline, shaping the image of the company's executives.

Summary of supervisor's personal work 5

Time flies, and 20__ years will soon pass. Looking back on the past year, I can't help feeling a lot ... time flies, and I have to cross the hurdle of another year in a blink of an eye. Looking back, although there is no vigorous result, it has experienced extraordinary tests and tempering.

As a subsidiary of _ _ Group, the Finance Department is one of the key departments of _ _ Company, and the requirements for internal financial management should be continuously improved. Externally, we should deal with all kinds of inspections by the competent departments of taxation, auditing and finance, master tax policies and use them rationally. During this year, all the staff of the Finance Department worked hard, and Qi Xin and Qi Xin worked together to carry all the work down. The comprehensive working ability of the financial department has made a step forward compared with 20 years ago. Looking back on the past year, under the correct leadership of the company leaders and department managers, our work closely revolves around the company's business policy, purpose and benefit objectives, closely focuses on key points and closely follows the company's various work arrangements. I did my duty in accounting and management. In order to sum up experience, carry forward achievements and overcome shortcomings, we will briefly review and summarize our work in the past 20 years as follows. This year's work can be divided into the following three aspects:

I. Financial accounting and management

As a grass-roots manager, I fully realize that I am not only a manager, but also an executor. If you want to lead a good team, you need to be familiar with the business and be responsible for the specific work and business. First of all, you should set an example, so as to ensure that everyone can take the initiative to undertake the work under the condition of tight personnel.

2. According to the company's requirements, supervise and audit the income and cost of branches and business points, and formulate corresponding financial systems. Unified accounting standards, timely communication, close contact in daily work, pay attention to put forward some guiding opinions on their own work, and established good cooperative relations with the accounting departments of branches and outlets.

3. Correctly calculate the business tax and personal income tax, pay taxes in full and on time, actively cooperate with the tax authorities to use the new tax declaration software, find and correct problems that violate tax laws and regulations in time, keep in touch with the tax authorities, and obtain their support and guidance.

4. In addition to intense work, strengthen team building and build a team with comprehensive business and high work enthusiasm. As a manager, we should give full play to the subjective initiative and work enthusiasm of our subordinates through "observing people's strengths, employing people's strengths, gathering people's strengths and developing people's strengths". Improve the overall quality of the team and establish a new image of pioneering, innovative, pragmatic and efficient departments.

Second, the cost management

1. Refine the cost management on the original basis, strengthen the management of transportation cost items, classify and calculate the actual consumption items of each vehicle, and truly reflect the transportation cost of each vehicle in the current period. It provides a reference for the performance management of transport vehicles.

2. Standardize the accounting management of inventory materials, strictly control the reasonable storage of material inventory, and reduce capital occupation. The acquisition system has been established, which has changed the fuzzy cost of a certain department's accounting from the date of purchase, regardless of whether any department needs it or not, and regardless of the purchase quantity.

Third, the basic work of accounting

1. Prepare all kinds of financial statements required by the company and the group company within the specified time, and declare all taxes in time. Actively cooperate with relevant personnel to do a good job in the mid-year audit, year-end pre-trial and fiscal and tax inspection of the group company.

2 conscientiously implement the "Accounting Law", further guide financial personnel to strengthen the basic work of finance, standardize the preparation of accounting vouchers, strictly review the rationality of original vouchers, and strengthen the management of accounting files. All costs and expenses are classified according to departments and projects, and will be shared with expenses at the end of the month, reflecting departmental benefits.

3. It is the first time that the national financial department has rated the financial level of _ _ company. We suddenly accepted the inspection without any preliminary preparation, but the _ _ District Finance Bureau still affirmed the basic financial management of _ _ Company. Scoring the financial grade of _ _ company is also an excessive company in the history of the evaluation group.

Engaged in financial work for more than 20 years, and also wrote a year-end summary for nearly 20 years. It is said that every one of us who pursues progress will inevitably make an inventory of ourselves at the beginning of the year. This is also a spur to yourself.

The new year means a new starting point, new opportunities and new challenges. We are determined to make persistent efforts to a higher level. In 20__, we will March into refined financial management, which requires "ensuring the smooth flow of working capital", "ensuring investment efficiency" and "optimizing financial management means", so it is enough for the company to refine financial management. We should take "details" as the starting point, be meticulous, and establish a set of corresponding cost collection for each specific business of each position and department. And extend the tentacles of financial management to all business areas of the company. By exercising the function of financial supervision, we can expand the functions of financial management and service, realize the "zero" dead angle of financial management and tap the potential value of financial activities. Although refined financial management is an extremely complicated matter, in fact, it is said that "the world's difficult things begin with ease, and the world's major events begin with detail."

Finance staff is a good position in the company because the company is based on finance. I know my business, and I know I will do this job well in the future. If the company's financial work is done well, then other things are not a problem. Only when there is a problem in the financial department will there be a bigger problem in the development of the company. I know, in this way, I will do this ordinary and important job that belongs to me!

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