What does residential property management include?

The main contents of residential property management services:

(1) Maintenance and management of buildings * * *. The maintenance and management of the house includes: the appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

(two) the maintenance management and operation of the facilities and equipment used in the house. Equipment management includes: all public equipment drawings and data files in the community are complete and well managed; Equipment in good condition, normal operation, no hidden dangers of accidents, complete maintenance system; There are daily operation records, and the operators strictly abide by the operation procedures and maintenance specifications; The elevator runs according to the specified time; There are strict management measures for residents' domestic water, high-pressure pump, pool and water tank; The hygiene license for secondary water supply, water quality inspection sheet and health certificate for operators are complete; The fire fighting system is in good condition and can be used at any time; Boiler heating, gas and gas are running normally, and the indoor temperature of heating in winter in northern area is not lower than 16 degrees.

The management of municipal public facilities includes: all public facilities in the community are in good condition and cannot be changed without authorization; * * * Water, electricity, communication and lighting equipment are complete and working normally; The road is flat and the road surface is flat; Smooth sewage discharge, etc.

(3) Environmental sanitation and greening management services. Environmental sanitation management includes: the community has complete environmental sanitation facilities, including garbage bins, garbage bins, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Do not raise poultry, livestock and pets in violation of regulations; The public stairs, handrails, walkways, basements and other parts of the house should be kept clean and tidy, and no debris should be piled up or occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti. Greening management includes: rational distribution of public green space, courtyard green space and green space on both sides of the road, proper allocation of flower beds, trees and architectural sketches; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and maintenance measures are implemented, and there is no phenomenon of destruction, trampling and random use by comrades.

(4) Services to assist community traffic, fire fighting, public security and other management affairs. Assist relevant departments to do the following work: ensure the smooth roads in the community, the orderly management and operation of traffic vehicles, and no motor vehicles and non-motor vehicles are parked and placed in disorder; The community basically implements closed management; Implement a 24-hour security system; Security personnel have obvious signs, standardized work and strict style; Places that endanger the safety of residents have obvious signs and preventive measures; There are no major fires, criminal offences and traffic accidents in the community. To do a good job in community security, we must actively carry out community cultural activities, such as the convention on the construction of spiritual civilization for residents in the community, and residents can consciously abide by the community management system; Neighborhood residents unite and help each other, live a civilized life and care for the elderly and the disabled; The management unit regularly organizes healthy and beneficial community cultural activities.

(5) Property management and decoration management services, including the application and approval of house decoration, as well as the design and safety management of house decoration.

(6) Custody services of special maintenance funds for * * * parts of houses and * * * facilities and equipment (hereinafter referred to as "special maintenance funds"). That is, property management companies accept the entrustment of owners and owners' committees to manage special maintenance funds.

(7) Property file management.

(8) Collection and payment of fees.