Personal evaluation of employees of property management company

Personal appraisal of employees of the property management company has established a perfect file management system, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a retrieval catalogue. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time. I sorted out the personal appraisal data of the staff of the property management company for your reference. Welcome to reading.

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Assessment report 1 During my work, under the leadership of the leaders and in combination with the actual situation of the community, I worked hard, worked diligently, coordinated all parties and served well, and completed all the work and established goals of the year. Now, my self-evaluation is as follows:

First, regulate order.

The post responsibilities of the management office are on the wall, the office area is clean and tidy, and all work logs and documents are clear and complete. There are perfect meeting records, and the completion rate of meeting arrangement is 10xx. A perfect file management system has been established, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a search directory, and the file execution rate reaches 10xxxx. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time.

Second, standardize services.

The management office firmly establishes the service concept, and employees are responsible for and try their best to carry out various management services in accordance with the company's regulations. The company evaluates our office every month, as well as individuals, and has a high evaluation of our management quality. The community has set up a service center and a 24-hour service reception telephone. Handle the service demands, suggestions, inquiries and complaints of the owners (residents) in a timely manner; Effective complaint handling rate of owners

10xxxx, and the return visit rate of the owner's (resident's) service demand is over 9xxx. At the same time, our department actively coordinates the relationship with the engineering department, the sales department and the owner; And from the company's interests, handle all kinds of affairs. The management office has a clear implementation plan and stage (monthly, quarterly and annual) work plan to improve the quality of management services; The completion rate of work plan is above 9XXX, and the qualified rate of unqualified service rectification is 10xxxx. In the Mid-Autumn Festival, our office and developers successfully held a friendship meeting between owners and customers, which promoted the friendship between property and developers and owners. In the case of low occupancy rate of owners, other community cultural activities have not been carried out to reduce costs.

Third, management and maintenance are in place in time.

The management office arranges administrators and security personnel to patrol and maintain the community every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains. When the occupancy rate of the corridor of the apartment building is very low, the management office arranges the cleaning staff to clean it twice a month to ensure the hygiene of the stairs, and there is no scribbling or scribbling in public areas. For the houses being renovated, the industry should be urged in strict accordance with the regulations on house decoration.

The owner and lessee shall carry out renovation in accordance with the regulations, so that the renovation agreement, renovation application form and renovation registration certificate are complete to prevent illegal situations. Strictly keep complete daily inspection records, and promptly discourage and report the phenomenon of unauthorized construction, unauthorized change of housing use and damage to housing safety in violation of planning, and have relevant records. The management office actively contacts the construction unit to maintain the problems reflected by the owners to the property, so as to prevent the owners of the renovated community from leaking their houses. At the same time, actively communicate and coordinate with the owner, feedback the owner's maintenance requirements and ideas to the developer's on-site person in charge, and reach a unified opinion with the owner.

In addition, we also strengthened the on-site management of the construction party, the accounting of a small amount of works, the inspection and supervision of the construction plan, and the construction safety management of the on-site personnel. When the construction team carries out maintenance, the security guard actively asks the construction personnel to close the doors and windows after the maintenance is completed, and can leave the site after cleaning up the site, thus standardizing the management of the maintenance site. In my work, I will keep abreast of the industry trends, strengthen the study of professional knowledge, expand my knowledge and improve my knowledge structure. Diligent thinking, develop the habit of independent thinking, enhance the flexibility of thinking, increase the breadth and depth of thinking, and give full play to creativity. We should be good at summing up, summarizing the contents revised by the leaders, finding out our own gaps and deficiencies, and improving ourselves in summing up.

In life, I am serious. With my enthusiasm, kindness, honesty and perseverance, I will play my role on the big stage of life and realize my life value!

Appraisal Report II began to take over as the customer service foreman of xxx property in 20xx, and the responsibilities and obligations followed. I am mainly responsible for customer service management, cleaning and greening management, financial management and maintenance material management.

(1) Consciously strengthen study and strive to improve work ability.

I consciously strengthen my study, humbly ask for advice, constantly sort out my work ideas and summarize my work methods. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, practice and exercise, and gradually carry out work in depth. On the other hand, under the guidance and requirements of leaders at all levels, I never attended meetings or paid attention to them, and gradually found the key points, breakthroughs and difficulties in my work.

(two) the heart of their own work, conscientiously perform their duties.

2. Actively do a good job in copywriting management, make forms and documents according to work needs, report them in time, and strive to standardize classified filing management, with clear directories and convenient retrieval.

3. Follow up the implementation of every phone call and visit at the front desk in time, strengthen the improvement of the completion rate, ensure that everything is concerned and echoed, and solve problems for the owners in time.

4. Management of environmental sanitation: In view of the gradual improvement of the living environment, conduct daily inspections on the sanitation of residential areas, keep records of daily inspections, weekly inspections and monthly inspections, and implement strict cleaning procedures and weekly inspection assessment methods. Strengthen the sanitary inspection of the community, ensure the cleanliness and beauty of the community, and regularly clean up and carry the debris piled up on the corridor and ceiling of the community. Regularly and irregularly eradicate the oil pollution on the ground of the old houses in the community and clean up the dead corners, which has been well received by the majority of owners and recognized by the leaders.

5. The improvement, maintenance, maintenance and replacement of all access control facilities and equipment in the community, reporting fees to relevant departments of the school, reporting inspection records and sorting out examination and approval materials have been basically completed, which has provided another insurance for the security of the community.

6. Training: theoretical training for new employees and practical training for different positions. Supervise the work of employees and stimulate their enthusiasm for work. Have a heart-to-heart talk with employees to improve their enthusiasm.

7. Satisfaction survey: In order to better improve our service, we conducted a home visit survey to community residents, giving full play to the wisdom of owners and collecting their good suggestions. Let residents evaluate our services, let us know the shortcomings and let us make progress together.

8, more to the scene to understand the actual situation, can find ways and means to deal with the problem.

9. Summarize the existing problems and lessons in time, and communicate, learn and improve at the weekly meeting.

10, strive to improve their own enterprise management level and do better.

Be modest and diligent.

During my year in xxx Property, I have completed some work and made some achievements. # # There are still many directions to work on:

1. Only by putting yourself in a correct position and trying to be familiar with the business can we work in depth as soon as possible.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good momentum in the work.

Only by establishing service consciousness and strengthening communication and coordination can we do our work better.

In 20xx, the overall work has been improved, but there are still many shortcomings and problems in the details of the work, but I am confident to continue to improve, innovate, do a good job in various management work, constantly sum up experiences and lessons, and keep forging ahead, so as to be a real propagandist, shaper and executor of xxx property.

Finally, I wish xxx property increasingly mature and standardized, and I wish all colleagues smooth work, peace and happiness!

Appraisal report 3 is simple, monotonous and even boring. Just answer the phone, take notes and surf the internet when you are free. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year.

1. Handle the formalities and certificates for customers' decoration, and file the information, files and keys of merchants. Among them, it should be distinguished that the ad area on the first floor, the AD area on the second floor and the abcd area on the third floor belong to the government, most of the first floor and the second floor belong to Chen Guide, a few belong to the merchant rudder, and some belong to private owners.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, Guide company, together with commercial rudder and xx office, has to be familiar with how to use single letters, rectification channels and misplacement notices, warm tips, article release notes, small construction orders, large decoration materials, maintenance orders and so on.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

I realized the importance of details in my work and life. What are the details? Small? Often despised or even ignored, it often makes people feel cumbersome and have no time to take care of it. In the wool trade center, I deeply realize that the details can't be ignored or sloppy. Whether it's every line and punctuation when reading official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

I have developed my talents in my work and study. When I try to finish every job, I get my support and affirmation. I remember that during the xx exhibition, in order to do a good job, our customer service department, engineering department and security department all worked overtime in these four or five days to do their jobs well. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. As for the computer maps of the abcd area on the first and second floors of xx Trade Center, I will treat them seriously and responsibly, and strive to do all the work better one by one.

In the new year of 20 12, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions.

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very happy to come to the big family of wool trade center. The cultural concept and working atmosphere of the property management company unconsciously infected and promoted me. Let me study at work, grow in my study, and determine the direction of my efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

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