Summary of property service work in the first half of the year

The busy and substantial work has come to an end. Looking back on your work during this period, I believe you have a lot of feelings, which means you are ready to start writing your work summary again. But I found that I didn't know what to write. The following is a summary of the property service work in the first half of the year that I helped you sort out (5 general remarks), hoping to help you.

Summary of property service work in the first half of the year 1 In a blink of an eye, I have been working in XX community for half a year, during which I earnestly performed my security duties. In the past six months, there have been no vicious incidents such as theft and robbery in the community, and I have been praised by the leaders and recognized by the residents because of my loyalty and sense of responsibility. I think the security work of our brigade is excellent and in place, and I am proud to be a member of it.

It is said that before the security guard of our brigade came, thieves committed crimes in the community continuously, and all the stolen people's homes were damaged when they went out. This incident caused a bad influence, so this year we took over the security work of the community.

After we took over the work, the captain and leaders repeatedly emphasized discipline and safety to us so that similar things would not happen again. We also installed more anti-theft facilities and monitoring facilities in the community, vowing to keep theft completely away from the community and rebuild the trust of community residents in our security work.

As the first important thing for us to enter the community, it is natural and unambiguous. We have done a good job in visiting and patrolling strangers, and pointed out and made up several security loopholes. Although sometimes too strict examination will make most visitors with normal purposes and a few owners who forget to bring their access cards feel inconvenient, all owners understand and agree with our behavior because of what happened before. After all, no one wants to have their home stolen while they are away.

Moreover, in the past six months, we have also found many safety problems through patrols, including the peeling of the outer wall skin of residential buildings and some damage to elevators and floors. We all report it as soon as we find it, deal with it in time, and try not to affect the normal life of residents.

In the first half of the year, many things impressed us deeply, especially in March this year, the children on the XX floor of XX Building were trapped by the window and almost fell down, which touched the hearts of all our security guards. Fortunately, the child was successfully rescued. The parents of the children not only thanked the rescuers, but also repeatedly thanked our security guards who participated in the rescue. Every time they lead their children through the security booth, they will greet us and send us some small gifts to the security guards on holidays.

In short, through our efforts, there was no vicious incident in the community in the first half of this year. We will continue to work hard to do a good job in the security of the community to make the owners feel more at ease. I also hope that the owners can forgive us, cooperate with our work, and make every effort for the safety of life and property in the community.

Summary of the work of property services in the first half of the year 2 The first half of 20xx is about to pass, and we will greet the second half of 20xx with confidence. The past half year is a half year for the company to improve the safety and service quality of enterprises, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.

First, quality service and win trust.

By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

Second, give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.

By reviewing and summarizing the work in the first half of 20xx, the Safety Management Department summarizes the past, looks forward to the future, corrects the deficiencies, and puts forward a new half-year service improvement goal to promote the all-round development of the Safety Management Department in 20xx.

Three. The following work is the focus and promotion project of the security department in the second half of 20xx.

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 20xx, the Security Department will focus on follow-up and implementation.

Summary of property services in the first half of the year. Tasks for the first half of the year

1. The rent receivable is RMB, the paid-in rent is RMB, and the unpaid rent is RMB.

2. In order to further strengthen the water, electricity and gas management of the leased property of the Group, we transferred the water, electricity and gas accounts of Xicheng Sugar Exhibition Library Project and Yihua Food Factory Project to the name of Ershang Group.

3. Complete the renovation of the water supply pipeline of the exhibition hall project, realize one meter per household, and measure and charge.

4. The restoration project of the smoke screen fire protection system in the east building of the exhibition library was completed, passed the acceptance of the fire detection unit, and reported to the Exhibition Road Street Safety and Fire Prevention Committee for the record.

5. Before the rainy season, according to the requirements of the lightning protection testing center of the Group, the lightning protection facilities of four property projects, namely Zhanku, Yihua Food Factory, Qingyuan Commercial Building and Pastry School, were tested.

6. Complete the regular safety inspection of self-managed property projects, especially during holidays or bad weather, timely rectify the found safety hazards, and implement and supervise the rectification results.

7. In order to ensure the electricity safety of the exhibition library, according to the actual situation, we entrust the tenant in the hospital, New Kowloon, to temporarily manage the power distribution room of the north campus of the exhibition library. We will supervise and guide its daily management, and sign a safety responsibility letter with it to clarify the responsibilities and obligations of both parties.

Second, the main practices and measures

1. According to the characteristics of Zhongsheng and Zhanku property stations and the actual working conditions of the staff, the department has been adjusted, and the staffing has been optimized, so that the ability of each comrade can be fully exerted in the adjusted post. In the future, we will make effective adjustments to the Ministry in time according to the changes of the company to adapt to the new situation of property development.

2. Insist on summarizing the work of the property department every month, and report the work progress to the company leaders in the form of property dynamics in time.

3. Hold regular plenary meetings of the property management department to convey the spirit of relevant meetings of the group, the company and the party committee at the first time, so as to achieve clear objectives and implement tasks.

Three. Main problems and countermeasures

1. Because the property management work is not a fixed "nine to five" work form, it is all substantive work, and sometimes even unexpected events occur outside working hours. Therefore, we not only established a safety emergency plan in the system, but also introduced a professional and qualified Kerry property company to cooperate with us in on-site management. This combination of management and practice has achieved initial results, but it still needs further exploration.

2. Although the charging work in the first half of 20xx was relatively smooth, the pressure of on-site charging in property stations was great, and some rental units often delayed paying rent and related fees on the grounds of "inadequate service" and "legacy problems". In view of the above situation, under the correct leadership of the company, we will further improve the service quality and level according to the reasonable requirements of the leasing unit in the daily property service process, strive to solve the problems left over from history and create conditions for the normal collection work.

4. Summary of property services in the first half of the year. In the first half of the year, with the strong support of the company's leaders and the unity and cooperation of all departments, our customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, handled the formalities in time, provided thoughtful service, and made every effort to supervise and urge the proper handling of business services such as maintenance, complaints and return visits, and successfully completed all the goals and plans formulated at the beginning of the year.

Up to 20xx, X, X, X and xx households have gone through the house delivery procedures. Xx households have gone through the formalities of secondary decoration, xx households have inspected their houses for secondary decoration, and xx households have returned the deposit for secondary decoration. Xx registered parking spaces. The following is the completion and analysis of important tasks:

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the information release work

In the first half of the year, our department issued various written notices to customers about xx times. A total of xx notices are sent by xx, so that the notices are timely and detailed, clearly expressed and accurately worded, and actively cooperate with the contents of the notices to make relevant explanations.

Third, the owner missed the project complaint handling work.

20Xx years ago, * * * issued xx copies of the missing contact list for engineering maintenance, and the engineering department of the development company returned xx copies, with a completion rate of xx%. * * * X * * Submit xx customer complaint information daily report and xx complaint handling form. The engineering department of the development company completed xx maintenance receipts, and the owner complained that the maintenance rate was xx%. My department paid a return visit to xx copies, with a return visit rate of xx% and a satisfaction rate of engineering maintenance of xx%.

Four, the basement flooding accident treatment work

XX, xx, xx, xx, the basement water accident caused the property loss of XX owner. Under the leadership of the company, our customer service department contacted the owner and counted the damaged items for the owner. Afterwards, we actively participated in the negotiation with the owner and distributed the replacement items to offset the compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, employees of our department actively walked into the owners' homes of residential quarters to collect opinions and suggestions from various customers on the property management process, so as to continuously improve the service quality and service level of property management in residential quarters in the new century.

By the end of 20xx, our department had visited X households in the household survey of owners in residential quarters and issued xx opinions on property services. According to the survey, the satisfaction rate of residential owners to our reception work is xx%, the satisfaction rate of telephone service is xx%, and the satisfaction rate of return visit is xx%.

Six, establish and improve the owner file work

Xx copies of the owner's file have been improved and updated, and the owner's electronic file has been continuously supplemented.

Seven, to assist government departments to complete the work.

Assist xx Street Police Station to conduct a general survey of the owners staying in the park. Certificate of change of social registered permanent residence of xx owner in registered permanent residence.

VIII. Training and learning

Under the personal on-site guidance of Yang Jingli, a property management company, our department conducted systematic training and learning from the basic image of customer service personnel, the basic concept of property management, the communication skills of property management personnel and all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations.

Department employees are led by a team with insufficient ideological understanding and no work motivation into a team full of vision for the company and hope for the development of the industry and its own growth; Train departmental staff from a blank of property management knowledge to a team with certain common sense of property management.

Nine, the shortcomings in the work, problems found and difficulties encountered are summarized as follows:

1. Since our department has not received professional property management training, we still need to systematically learn about property, and our service level and communication ability should be further strengthened.

2. The work follow-up and feedback of the owner's missing projects are not timely enough;

3. The timing, methods and methods of collecting various fees of the property are not perfect; When the property fee is due, the owner urges xx households, but fails to pay xx households. The prepayment of water and electricity charges is less than xx households of the owner, and xx households have not paid it.

4, customer service work pressure, employees' physical fitness and self-psychological adjustment ability need to be continuously improved.

5. The customer service work is trivial and complicated, and scientific and formal workflow is urgently needed to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

6. The spiritual civilization construction of the community, such as carrying out various forms of publicity and organizing the cultural and recreational activities of the owners, has not been organized.

Summary of property service work in the first half of the year. Five years passed quickly, and half a year passed unconsciously. In the past six months, with the care and help of company leaders and colleagues, I successfully completed my work, and now I will do a job for the first half of the year.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the first half of the year, * * * answered 68 incoming calls, and made outgoing calls 130, with 2 valid complaints from owners. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In the first half of the year, * * * received 64 maintenance applications, 42 handling and release instructions, and work contact letters 10.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of each month, I have to check the samples.

Check the items in the room, record the damaged items and report to the engineering maintenance department to ensure that the items in the sample room are intact. In the first half of the year, * * * received 70 groups of visiting groups, with the number of visitors * * * 187.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure that the work will continue normally,

It is necessary to do a good job in the collection of various expenses and ensure that they are collected in full and on time. In the first half of the year, * * * charged the property service fee of 792 12 yuan;

Private garden maintenance fee is 50386 yuan; The optical fiber usage fee is 2000 yuan; Prepaid water fee 1740 yuan; Cable TV installation fee 450 yuan; The gas installation fee is 3300 yuan.

Verb (abbreviation of verb) Experience and gain

Over the past six months, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Work plan of intransitive verbs in the second half of the year

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.