Resume of customer service specialist's work experience

Customer Service Specialist's Work Experience Resume Template

Work experience generally refers to the main work experience of people with work experience after taking part in the work. Many job resume forms not only fill in the simple experience of work history, but also give a concise written introduction to personal natural situation, education, experience, specialties, hobbies and other related information. Resume template I will provide you with a resume of a customer service specialist, hoping to help you find an ideal job.

Name:

Current location: Guangzhou

Age: 30 years old

Household registration: Zhaoqing

Nationality: China.

Marital status: unmarried

Ethnic group: Han nationality

Integrity badge: not applicable

Height:158cm

Talent evaluation: Not evaluated

Weight: 46 kg

◆ Job hunting intention

Talent type: unlimited

Position: customer service and technical support, property management.

Working years: 9 Job title:

Job Type: Full-time Availability Date: One week

Monthly salary requirement: 3000 ~ 4499 yuan. I hope to work in Zhaoqing, Foshan and Guangzhou.

◆ Work experience

Commencement date of Guangzhou * * Exhibition Supplies Co., Ltd.: 2013-0/~ 2014-03.

Nature of Company: Industry of private enterprise: trade/consumption/manufacturing/operation

Position: Customer Service Specialist

Job description: 1, responsible for tracking customers and invitation orders, and arranging and tracking contract signing;

2. Be responsible for tracking the production of products, the procurement and production of various materials, grasping the progress in time, and tracking the timely and quality delivery of products;

3. Be responsible for comprehensive tracking services such as production, delivery, installation and counter layout of major customers;

4. Maintenance of products after installation, follow-up of quality problems, timely arrangement of rectification and improvement, and regular satisfaction surveys to collect customer opinions and suggestions to improve customer satisfaction;

5. Check the monthly statement and confirm with the customer to collect the money.

Reasons for leaving: personal reasons

Guangdong * * Gold Co., Ltd. Date: 20 10-06 ~ 20 12-09.

Company Nature: State-owned Enterprise Industry: Service Industry

Position: Account Manager

Job description: 1. Collect data and all kinds of information, expand the market and develop new customers through various channels;

2. Service maintenance for new and old customers, and regular and irregular customer return visits;

3. Visit key customers, maintain good communication, and make a plan suitable for customers according to their situation;

4. Organize potential customers to attend lectures to increase customers' understanding of products and strengthen their understanding of customers;

5. Patrol the bank and maintain good communication and cooperation with the bank account manager;

6. Key customers provide corresponding technical support and services;

7. Improve the service process and service mode, so that new employees can get familiar with the basic knowledge as soon as possible.

Reasons for leaving: personal reasons

Commencement date of Guangzhou * * Property Management Co., Ltd.: 2007- 10 ~ 20 10-04.

Company nature: private enterprise industry: property management/business center

Position: Customer Service Supervisor

Job description: Working as customer service assistant and customer service supervisor in Zhicheng Property Company;

1, responsible for customer service daily work such as handling customer complaints and returning visits, collection of management fees, decoration inspection, communication and follow-up of remaining problems;

2. After working for more than one year, the company with good performance was promoted to customer service supervisor, mainly responsible for the following work:

A maintain good communication with all departments, complete the work, organize the investigation, summary and analysis of the opinions of the owners and tenants, and arrange follow-up visits;

B community cleaning, facilities and equipment inspection, secondary decoration approval, supervision and acceptance, arrange weekly inspection work, and put forward rectification measures and plans for existing problems;

C shop rental, entrance and exit management, and property paid service development;

D. Assist the manager to check employee attendance and salary settlement, recruit personnel, and train professional knowledge of customer service employees;

E formulate and improve the daily management system according to the actual situation of the new project, and revise the service agreement, owner's manual, decoration manual, etc.

F. Cooperate with the manager to complete the pre-acceptance of the new project building, prepare the handover materials and other related work;

Arrange meeting places, organize and plan community activities, and prepare daily notices, reports, instructions, letters, etc. Keep meeting minutes, send and receive important documents from the manager, etc.

Reason for leaving: I have something to deal with.

* * Start and end date of the group: April 2004 to September 2007.

Company nature: private enterprise industry: property management/business center

Position: Customer Service Assistant

Job description: as a customer service assistant in the property management company of Foao Group;

A is responsible for the early intervention of the building, takeover acceptance, data preparation and building delivery;

B can independently complete customer decoration reception, preliminary examination and supervision;

Customer data entry and filing, classified management according to excellent standards;

D. Reception, handling and return visit of customers' complaints about repair;

E. Make daily management service forms, and prepare work plans, reports and workflow;

F. Inspection and acceptance of parks such as cleaning, greening and decoration.

Reason for leaving: seeking other development.

◆ Educational background

Graduate school: Jinan University

Highest education: University education: Graduation date: 2006-06.

Major 1: Property Management Major 2:

Start Date End Date The number of professional certificate obtained by the school (institution).

2002-09 2006-06 Graduation Certificate of Property Management College of Jinan University

Certificate of Property Management of National Urban Construction Training Center of Ministry of Construction

◆ Language ability

Foreign Language: Other General Cantonese Level: Proficient

Other foreign language abilities:

Putonghua level: proficient

◆ Working ability and other expertise

1. I have accumulated some social experience working here, and I am steady, careful, responsible and organized;

2, familiar with the use of office daily office software;

3. Be familiar with the drafting and improvement of daily notices, reports, instructions, letters, service agreements, owner's manuals, decoration manuals and workflows;

4. Familiar with building handover, tenant access management, decoration management, supervision and acceptance, etc.

5. In daily work, be able to establish good relations with customers and various departments of the company, get along well with leaders and have good professionalism; Strong sense of teamwork in the workplace, able to actively face setbacks and pressures at work, and strong acceptance;

6. Fluent in Chinese and Cantonese;