Front desk personal work plan

The fingers are wide and the time is too thin, so we slip away from them. We have a new job. It's time to plan our next job! How to write a work plan to give full play to its role? The following is the personal work plan at the front desk that I collected for you. Welcome to read the collection.

Personal work plan at the front desk 1 Work in the company for three years. Although I am still the most common clerk in the company, I have completely mastered my work direction. I believe that as long as I make persistent efforts, I will do better next year!

The new year is a year full of challenges, opportunities and pressures. I have worked here for three years, and I have worked out a work plan for 20xx years here, so that I can make greater progress and achievements in the new year.

1) Carry forward the fighting spirit. Facing the complicated and heavy tasks of the warehouse, I am not afraid of difficulties, take the initiative to find something to do, be diligent in my eyes, mouth and hands, actively adapt to various environments, hone my will and increase my talents in heavy work.

2) Carry forward the tireless enterprising spirit. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, absorb all kinds of nutrition extensively, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate a solid working foundation, dialectical thinking methods and correct ideological views. Strive to do a better job and establish a good image of the department.

3) Be a good assistant. Strive to complete and do the work assigned by the supervisor, and enhance the sense of responsibility and team consciousness. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders. Be able to help supervisors or colleagues share some work while completing their own work. Help each other with colleagues and maintain a harmonious working environment.

4) Familiar with the company's new rules and regulations and business development. The company is constantly reforming and formulating new regulations, especially in the ongoing 7S implementation. As an old employee of the company, while observing the company's regulations, he must take responsibility and cooperate fully.

The above is my work plan for 20xx, which may be immature. I hope the leader will correct me. The train runs very fast on the headband, hoping to get the correct guidance and help from the company leaders and department leaders. Looking forward to 20xx, I will work harder and treat every job seriously and responsibly. I believe I will complete new tasks and meet new challenges in 20xx. With my own continuous efforts and the help of leaders and colleagues, I will do better in the new year.

Personal work plan at the front desk. When going to work, tidy up your things at the front desk, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no peculiar smell and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

Xx years, we should constantly improve our image, work quality and efficiency. And sense of responsibility

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Personal work plan at the front desk. When I entered the company, my superior administrative supervisor and human resources Commissioner introduced me to the relevant work of the company and my work in this position. After five days' work, I can finish the work assigned by my superiors on time. Although not very skilled, I also consulted some front desk clerks on the Internet after communicating with leaders and employees. According to the actual situation of the company, I also have my own work ideas and plans for the next year.

First: finish the daily work on time with good quality and quantity.

Musical instruments and clothing

Strengthen and standardize your appearance and dress, try to wear professional clothes, and be modest and generous.

Answer and transfer telephone calls, send and receive faxes, letters and newspapers.

1, to quickly identify the caller, ask the other party's name, and then convey concise and accurate information to leaders and colleagues, and make records, without omission or delay.

2. Send the received mail to the owner in time.

Third, the reception of customers

1. Basic consultation and introduction, serve tea and water, maintain good manners, and notify relevant interviewers.

2. Clean up the garbage after receiving tourists in time.

Fourth, health.

1, try to come to the company twenty minutes in advance to clean up the front desk office area.

2. Consult the sanitation and cleaning of the reception room and the placement of tables and chairs to keep it clean and tidy.

3. Make a reasonable and scientific schedule of healthy rotation and urge colleagues to complete it.

4. Take time out regularly for all departments to clean in their spare time.

Verb (abbreviation for verb) office supplies

1. Inventory inspection must be arranged regularly to replenish office supplies in time.

2, completes the material recipients, purchase registration.

3. Do a good job of sorting out low-value consumables.

Manage and maintain printers, fax machines, photocopiers and other office equipment.

5, do a good job of office equipment maintenance and maintenance.

Print, copy documents and manage various forms and documents.

1, documents should be standardized, and printing and copying should save costs as much as possible.

2. Do a good job in the registration, reporting and distribution of all kinds of official documents.

3. Sort out the files that haven't been sorted out in detail and put them in the labeled folder.

Seven, notice announcement

According to the requirements of superiors, issue notices and announcements to urge everyone to implement and complete them.

Eight, employee attendance and registration.

1. Register the time and place for business travelers.

2. Try to take the initiative to undertake the work of people who go out.

Nine, accept the administrative supervisor's work arrangement and assist the personnel clerk's work

Complete all kinds of temporary tasks, so that the work can be carried out in an orderly way.

X. Arrange appointments, meeting rooms and travel reservations.

Prioritize events according to standards and urgency, and communicate with participants in time to arrange time.

Eleven, keep all kinds of procedures and manuals.

Make special filing records.

12. Update and manage contact information, such as mailing address and telephone number of employees.

1, change communication data in time and strengthen contact.

2. Warm and humanized: pay attention to colleagues' birthdays and send birthday wishes in time.

Thirteen, cooperate with the superior leaders and departments to assist in the work, organize company activities.

1, to assist the superior to do a good job of scheduling and duty during holidays, and to ensure the safety and security of the company during holidays.

2, serious, timely and efficient to complete other work assigned by the leadership.

3. Actively mobilize personnel to participate.

Fourteen connect

1, do a good job in the service of all departments, strengthen contact and communication with the personnel of all departments, systematically and quickly transmit information, and ensure the timely and accurate transmission of information within the company.

2, do a good job in employee service, timely feedback to the company's leaders company employee information, do a good job of communication between employees and leaders.

3. Assist the superior leaders of the company to improve the company's rules and regulations. If you don't understand, ask humbly and put forward reasonable ideas.

Third: Other work

1, pay attention to check the loss of toilets, cabinets and electrical appliances. Contact the property maintenance in time and supervise the drinking water situation.

Even if it's not your job, if you have time, take the initiative to ask for help from leaders and colleagues.

3. In the absence of leaders and colleagues, take the initiative to undertake some simple daily work.

Fourth: the basic conditions for qualified employees to love their jobs and be dedicated.

1. Work hard and strive to overfulfil a task every day.

2. Write a daily report after work every day, submit a weekly report every Friday, and actively put forward opinions and opinions.

3. After work, make preparations and plans for the next day's work. The work is planned and focused.

4, in strict accordance with the rules and regulations.

5. After work, improve personal cultivation and business ability, actively participate in basic management training arranged by the company, and improve their professional work skills; Read more management-related books and periodicals, learn more about the maintenance of simple water and electricity appliances, learn work experience and methods from leaders and colleagues, quickly improve their own quality and better serve their colleagues' work.

6. Strengthen communication and cooperation with colleagues.

Although the work of the front desk clerk is complicated and trivial, everything has a accumulation. Only when the trivial matters are handled well can we do great things, which is a qualitative leap. Carry out reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure the orderly work; We should also work creatively and constantly explore new ideas, methods and experiences in our work; While enhancing work creativity, we should be polite, honest and put down our face in order to earn back our face. This is my general plan, and many of them are literal sermons. The plan is static, and I will use my actions to prove my daily progress.

Front desk personal work plan 4 1. In my daily work, I will do the following:

(1) Assist in registering, submitting and distributing official documents, put the original official documents into labeled folders according to categories, and implement the work plan of the front desk.

(2) the work of sending and receiving letters.

(3) Classification and sorting of low-value consumables.

(4) assist in the work.

(5) Management of office supplies. Office supplies should be collected and registered, distributed on demand, not wasted, and counted on time to supplement office supplies and meet everyone's work needs.

(6) maintenance of office equipment,

(7) Assist in scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other tasks assigned by Highland on time.

In my daily work, I follow the principle of being precise, meticulous and accurate, carefully arrange my work, do standardized work, stand in a standardized post and act according to the rules and regulations of the office.

2. In administrative work, I will do the following.

(1) service: contact and communication with information officers, systematic and effective delivery of information, and appropriate delivery of information within the company.

(2) Employee service: feedback the information of employees to the company and act as a bridge between employees and communication.

(3) Assist in formulating the company's rules and regulations.

3, personal accomplishment and ability, I will do the following three points:

(1) Participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from colleagues to improve their own quality.

(3) Self-study to improve knowledge.

I know very well that people's abilities are limited and their development opportunities are unlimited. Now is the era of knowledge economy. If you improve your personal ability quickly, you will be eliminated by society. Of course, I want to upgrade, an important platform, the best platform of our company, and I will seize this opportunity to synchronize my work and self-cultivation and realize my highest value.

Step 4 work

(1) Assist the Human Resources Department.

(2) Other temporary work.

The front desk work of the company is trivial and complicated. I will work in an orderly manner according to the situation, arrangement, post responsibility system; Hard work, new ideas, new methods and new experiences; At work, I pay attention to doing things in place without being offside, serving without making decisions, being a real staff assistant and being a bridge between superiors and subordinates.