Some main procedures of property management

Learn to change ideas from property management to property service.

Early intervention work plan and takeover acceptance management plan

The property management of commercial blocks (shopping malls) is generally divided into early intervention, takeover acceptance management, tenant occupancy management, public security management, fire control management, cleaning and greening management, housing and facilities management, financial management, quality management, human resources management, file management and so on. In practice, it should be implemented step by step according to the characteristics of each stage.

I. Early intervention work plan

In the early intervention stage of property management, from the perspective of property management, reasonable opinions and suggestions are put forward on property planning and design, building installation, facility configuration and equipment selection, so as to meet the requirements of property management, meet the needs of tenants, minimize omissions, avoid regrets, ensure quality and save costs. According to the progress of a square project, the following scheme is formulated:

1, work content:

(1) Provide opinions and basis for property management from the perspective of policies and regulations;

(2) From the perspective of property management, put forward reasonable opinions on the following aspects:

Planning and design of parks;

Architectural design and material selection;

Overall environmental design;

Design and configuration of identification system;

Greening design;

Other public facilities configuration;

Configuration of elevator and air conditioning system;

Configuration of fire control facilities;

Configuration of safety monitoring system;

Other configurations of weak current system;

Configuration and selection of various devices;

Concealed engineering construction.

2. Management measures

(1) Be familiar with and master the laws and policies of property management, so that there are laws to follow and rules to follow;

(2) Make an early intervention plan and actively and steadily carry out the work;

(3) Participate in joint meetings of related projects and coordinate all aspects of work;

Second, take over the acceptance management plan

In order to ensure that the environment, buildings, facilities and equipment of the commercial district meet the requirements of relevant laws, regulations, policies and planning and design, safeguard the legitimate rights and interests of tenants and facilitate future property management, the takeover and acceptance scheme of the commercial district is formulated.

1, management content:

(1) Understand the basic situation of taking over the property;

(2) Prepare the property acceptance plan and determine the standards, methods and timetable for property acceptance;

(3) In conjunction with the development, design and construction units, according to the handover acceptance criteria, conduct on-site preliminary acceptance of the commercial block property, record the acceptance results on the property handover acceptance sheet, and require the construction unit to rectify the problems existing in the acceptance within a time limit;

(4) In conjunction with the development and construction unit, conduct on-site re-inspection of the commercial block property until it meets the specified requirements and standards;

(5) Hand over the property rights of commercial blocks together with the development and construction units;

Check and receive all kinds of houses and keys;

Check and receive all kinds of drawings and materials, and arrange and file them;

Check and receive all kinds of facilities and equipment;

Check and receive various signs.

2. Management measures:

(1) Set up a takeover acceptance team to be responsible for the takeover acceptance of commercial blocks;

(two) to formulate the acceptance procedures;

(3) Master the standards and procedures of property acceptance;

(4) Raise awareness of the importance of accepting the takeover;

(5) Carry out the takeover acceptance work realistically;

(6) Handle the handover and acceptance formalities according to regulations.

Tenant occupancy management plan and safety management plan

Third, the tenant occupancy management plan

Providing convenient, fast, timely and thoughtful services to tenants during check-in formalities plays an important role in shaping the image of the management company and leaving a good first impression on tenants. The following scheme is specially formulated:

1, management content:

(1) The tenant prepares all materials before taking the house.

(2) Carefully arrange the tenants to stay at the site, and provide one-stop service for the tenants to go through the formalities of taking the house.

(3) hand over the information with the occupancy notice and various necessary documents held by the tenant.

(4) Take back the various forms filled out by the tenant according to the regulations, and collect the fees payable by the tenant.

(5) Accompany the tenant to inspect the house and go through the formalities of taking the house. In the process of house inspection, the tenant shall confirm the quality problems found in the house, and then fill in the Tenant Acceptance Handover Form.

(6) Agree with the tenant to solve the housing quality problems found in the process of delivery and inspection.

2. Management measures:

( 1)

Preface;

(two) planning the layout of the lessee's occupancy site;

(3) Arrange the work flow according to the tenant's house purchase procedure;

(4) Warm reception, never tire of asking questions, and listen to the opinions of tenants with an open mind;

(5) Go through the check-in formalities for tenants according to regulations.

Fourth, the safety management plan

In the management of commercial blocks, we should make use of the existing scientific and technological means and management means, and rely on all kinds of advanced equipment, tools and people's subjective initiative to safeguard the safety of property and tenants in commercial blocks. This is a very important work, which is most concerned by tenants. In particular, a 24-hour all-weather management scheme combining routine prevention with technical prevention has been formulated.

1, management content:

(1) Routine prevention: Take the combination of standing guard and patrol duty to assist the public security organs to maintain public order in commercial blocks and prevent and stop any behaviors that endanger or affect the safety of properties and tenants.

Past tasks:

A. Etiquette service (raise your hand or pay attention to the tenant);

B. maintain the traffic order at the entrance and exit;

C. verify and replace foreign vehicles and personnel;

D. stop unidentified people and disheveled people from entering the business district;

E. it is forbidden to bring dangerous goods into the business district;

F. If foreigners take large items out of the business district, please check with the owner and register.

G. provide convenient services for tenants.

Task of patrol post:

A. patrol inspection according to the prescribed route, leaving no dead ends;

B. Check the parking conditions of vehicles, keep the roads clear and take safety measures;

C. check and prevent suspicious people in the business district;

D. security inspection of commercial blocks;

E. safety inspection of decoration households;

F. preventing and handling all kinds of public security cases;

G. prevent and stop all kinds of behaviors that violate the management system of commercial blocks.

(2) Technical prevention: Security alarm monitoring system and electronic patrol system are used to monitor the public security situation in the commercial block for 24 hours to ensure the security of the commercial block.

Follow-up monitoring and fixed-point video recording measures shall be taken for suspicious or unsafe signs, and the security guard on duty shall be informed to be present for treatment in time.

duty insurance

After receiving the public security alarm, Ann rushed to the scene to deal with it as appropriate and fed back the situation to the monitoring center. The monitor made detailed records and kept them for future reference.

2. Management measures:

(1) Implement semi-militarized management, formulate various safety management systems and reward and punishment measures, and strictly implement them to enhance the sense of responsibility of security personnel.

(2) Strengthen the housekeeping management of security personnel, carry out systematic military quality training, improve the ideological quality and professional skills of security personnel, and organize no less than four meetings every year.

(3) Strengthen the education of security personnel's code of conduct, and require dressing the to hold relevant certificates, speak politely and behave appropriately.

(4) Strictly implement the point-to-point security patrol system to ensure the patrol quality.

(5) Inspect and maintain the equipment in the monitoring center every day, and remove the sundries that affect the monitoring effect along the monitoring system in time.

Fire management plan and cleaning and greening plan

V. Fire Management Plan

Square is a high-rise building, and fire management is the top priority of property management. According to the requirements of fire laws and regulations, combined with the actual situation of a square, do a good job in fire safety to ensure the safety of tenants' lives and property.

1, management content:

(1) Manage the fire monitoring center;

(2) Do a good job in the management of fire control facilities and equipment;

(3) Keep the fire escape unblocked;

(4) Strengthen the fire safety management in the process of commercial block reconstruction;

(5) It is forbidden to carry or store inflammable and explosive articles;

(6) Prevent fire factors such as electrical short circuit and coal leakage in pipelines.

2. Management measures:

(1) Formulate and implement the fire control management system and the fire control safety responsibility system, so as to ensure the implementation of responsibilities, equipment and inspection;

(2) Formulate a fire accident treatment plan to nip in the bud;

(3) Establish a voluntary fire brigade, organize a fire safety study once a month, and organize a fire drill once a quarter;

(4) Conduct regular fire inspection, giving priority to prevention, combining prevention with elimination, finding hidden dangers and eliminating them in time;

(5) Do a good job in the inspection and maintenance of fire fighting equipment and equipment, so that it is always in good condition;

(six) to stop violations of fire safety;

(seven) actively carry out fire safety publicity and education, and regularly impart fire knowledge to tenants;

(8) In case of fire, organize rescue in time and report to relevant departments quickly.

Intransitive verb cleaning and greening plan

As the highlight of property management, cleaning and greening is an indispensable part of the business district, which is related to the image of the whole business district and an important indicator to measure the environmental quality. Therefore, the following management plans have been formulated:

1, management content:

(1) Greening maintenance: Greeners should carry out daily management and scientific maintenance.

According to the climate, water the flowers and trees properly.

According to the growth of flowers and trees, apply appropriate fertilizer to flowers and trees and loosen the soil appropriately;

Remove weeds and dead branches in time, trim flowers and trees regularly in spring and autumn, straighten, repair or replant damaged flowers and trees in time;

Formulate preventive measures to prevent and control pests and diseases;

Do a good job in the protection of flowers and trees in bad weather; Mow the lawn regularly (every August, 165438+ 10) to make it lush, flat and beautiful.

(2) Greening layout of indoor public areas in commercial blocks;

(3) Cleanliness: Through daily cleaning work, the public environment and public parts in the business district are clean and tidy, and the public facilities are clean, free from odor and damage.

Green area: clean once a day, pick up sundries in the green belt, clean all facilities (including all kinds of signs) in the business district, remove all kinds of stains at any time, clean up accumulated water, and clean and disinfect garbage bins every week; Wipe the lighting facilities every month and clean the external walls regularly.

Underground garage: clean the ground every day, gently wipe all kinds of signs, and deal with large areas of oil stains and accumulated water at any time; Wash the floor every week and remove the sundries in the sewer; Remove the stains and dust on the wall every month; Clean and wipe the lighting system every quarter, and dust the ceiling and the outside of the pipeline.

Garbage room: collect garbage from all floors once a day, transport it to the garbage room, and clean up the inside, outside and ground of the garbage room; Disinfect the garbage room twice a month.

Lobby: keep the porch steps and floor clean every day, regularly polish the floor with wax filling machinery, and wipe the wall and various signs every day; Wipe and clean flower beds, chimneys and garbage bins, fire hydrants, fire boxes, doors and skirting lines every day; Clean the ceiling lighting and accessories once a quarter, and brush off the ceiling dust.

Floor: the corridors of all floors in the business district are cleaned once a day, the meter box cover, stair handrails, railings and steps (including skirting lines) are cleaned once a day, and the stair light switch and corridor emergency light lampshade are cleaned twice a week.

Elevator hall: clean the floor, walls and various signs every day, and clean trash cans and ashtrays; Wipe fire hydrants and extinguishers; Clean the ceiling and lighting components once a quarter.

Elevator: Wipe stainless steel surfaces, glass and glass panels, buttons, display panels, handrails, etc. Clean the car floor every day, and every day; Wipe the lamp holder and metal parts with oil every week and polish them; Clean the elevator door slot every month.

Fire stairs: wipe the steps, rest platforms and fire-fighting facilities every day; Clean the walls every week; Cleaning every month.

Function rooms: mop pump room, boiler room, central air-conditioning room, elevator room, fire control center, power supply and distribution room, equipment maintenance room, etc. (Daily cleaning is the responsibility of the staff in each function room).

Toilet: wipe the wall, floor, skirting line, door frame, toilet partition, squat pit, urinal, mirror, wash basin, etc. Clean the dustbin every day, light some sanitary incense and put sanitary balls in the urinal; Wipe and clean the lights and vents every month, thoroughly clean and disinfect the facilities in the bathroom and brush off the dust on the ceiling.

Exterior wall: clean regularly.

2. Management measures:

(1) Establish greening and cleaning system and implement it vigorously;

(2) operate according to the operating procedures;

(3) Strengthen ideological education and professional training of greening and cleaning personnel, improve the quality of employees and enhance their professional skills;

(4) Regularly supervise and inspect the greening and cleaning work in the form of "three inspections" ("three inspections" refers to the cleaning supervision and inspection of cleaning companies, the inspection of administrators, and the spot check of management personnel of management departments);

(5) Pay special attention to the standardized management of greening and cleaning personnel, requiring uniform clothing, complete identification and civilized words and deeds.

Housing, facilities and equipment management plan and financial management plan

Seven, housing, facilities and equipment management plan

The management of houses, especially facilities and equipment, directly affects the image of commercial blocks, the use effect of tenants and the service life of properties, and its importance is self-evident. Therefore, the following management plan is formulated:

1, management content:

(1) Maintenance and management of public parts of houses: According to the delivery schedule, houses in commercial blocks can be divided into occupied houses and vacant houses.

The tenant has rented the house;

A. Office building: When the house is delivered, the management office shall sign a property management convention with the tenant in time, inform the decoration management regulations in writing, urge the tenant to go through the decoration application procedures according to the regulations, and establish the tenant file. No facilities and equipment shall be installed on the roof. According to the tenant's renovation progress, take protective measures for corridor walls, floors, handrails, elevator halls, etc. to ensure the quality and beauty of the house, and urge tenants and renovation teams to protect embedded pipelines of intelligent systems and various public pipelines and facilities during the renovation process. The decoration garbage shall be managed in bags, collected and removed in a unified time, place and place, and throwing objects at high altitude is strictly prohibited. Pay attention to the maintenance and repair of public parts of the house after renovation.

B. Shopping mall: During the renovation period, it shall be operated in accordance with the management regulations of shopping mall decoration, with emphasis on the management of the use of fireproof materials, the handling of electrical circuit interfaces and the construction of concealed pipelines. After the opening of the mall, we will focus on the management of the walls, floors and external walls of public areas. If any damage is found, we will repair it in time.

C. Empty house: After the empty house (including the tenant's custody house) is handed over, the management department should ventilate and clean it once a month, and conduct a comprehensive inspection of the house and facilities (including walls, pipes, doors and windows, power lines and electricity meters), and deal with the problems as soon as possible or report them to the developer in time.

And urged them to solve this problem.

(2) Equipment and facilities maintenance:

The elevator should be protected and managed during the transformation period;

Public water and electricity equipment and facilities in the commercial district should be inspected frequently, and the damage should be repaired in time. Daily maintenance should be carried out according to the maintenance requirements of different types of products;

* * * Public health facilities are inspected once a day;

Water pump room, central air conditioning room and boiler room are inspected twice a day;

Elevator room equipment, maintenance once a week (maintenance for half a year and one year according to regulations);

Fire hydrant system, spray and smoke alarm system, fire fighting equipment and other fire fighting facilities and equipment shall be inspected and maintained according to the relevant maintenance plan;

Equipment in power supply and distribution room shall be inspected once a day and once a week;

Monitoring system equipment shall be inspected and maintained according to relevant maintenance plans;

Check the telephone room, integrated wiring cabinet and telephone junction box once a day;

The maintenance of the lessee's own hydropower facilities shall be completed in accordance with the regulations to ensure the timely maintenance rate and qualified rate.

2. Management measures:

(1) Formulate the management system and operation procedures for the house and the facilities and equipment used in * * * *;

(2) Maintenance personnel should hold relevant certificates, standardize operation and maintain in time;

(3) Pay special attention to the technical training of maintenance personnel and improve their professional quality;

(4) Establish a duty system for maintenance personnel to ensure timely maintenance rate and qualified rate;

(5) Strengthen the management of decoration, supervise and urge to do a good job of declaration before decoration, and often conduct on-site inspection, and stop in time when problems are found;

(6) Strengthen the inspection of facilities and equipment used in * * * *, and nip the failure in the bud.

Eight. Financial management plan

Financial management is one of the important contents of property management. The goal of financial management requires expanding financial achievements and improving the economic benefits of enterprises under the condition of improving financial situation.

1, management content:

(1) Strengthen cash receipt and payment management;

(2) do a good job in financial accounting;

(3) the financial revenue and expenditure is published once a year;

(4) Do a good job in the annual budget and final accounts;

(5) Carefully review the reimbursement documents and strictly control the expense reimbursement;

(6) Grasp the financial income in time.

Support the situation, do a good job in financial analysis, and provide a basis for leadership decision-making.

2. Management measures:

(1) Formulate financial management system according to financial laws and policies;

(2) financial personnel should hold relevant certificates and standardize operations;

(3) Pay special attention to the professional training of financial personnel and constantly improve their professional quality;

(4) Strengthening cost control;

(5) Strengthen financial supervision and financial inspection.

Quality management scheme and human resource management scheme

Nine, quality management plan

The introduction of ISO9000 quality system standard and the implementation of total quality management will help to realize the "people-oriented" management concept, help to realize the combination of decision-making, planning, control and coordination, and help to achieve the established quality objectives.

1, management content:

(1) According to the ISO9000 quality system standard, work out the quality work plan for the business district;

(2) Implement the formulated work plan and measures;

(3) Check the implementation and effect against the plan, and find and summarize the existing problems in time;

(4) According to the inspection results, take corresponding measures to consolidate the results and learn lessons.

2. Management measures:

(1) Pay special attention to the quality study of managers and carry out quality management training and education;

(2) Establish a quality responsibility system to ensure that quality management is implemented;

X. Human resource management program

First-class property needs first-class management, which requires a large number of high-quality management talents and professional and technical talents, and the management and training of talents is of great significance for maintaining the high quality of employees and improving the level of property management.

1, management content:

(1) Allocate all kinds of talents according to a reasonable talent structure;

(2) meritocracy, meritocracy;

(3) to carry out business training and improve business quality in an all-round way;

(4) Performance evaluation, survival of the fittest.

2. Management measures:

(1) Formulate job responsibilities, so that responsibilities and rights are clearly defined;

(2) Establish an operating mechanism combining restraint and encouragement to fully mobilize the enthusiasm of work;

(3) Strengthen the construction of ideological style, establish the concept of serving tenants wholeheartedly and the brand awareness of enterprises;

(4) Combination of pre-job training and on-the-job training, and combination of going out training and introducing training;

(5) Comprehensive evaluation should be open, fair and just.

Eleven, file management plan:

1, management content:

(1) engineering files;

(2) Tenant files;

(3) working files;

(4) financial files;

(5) files.

2. Management measures:

(1) Formulate the file management system and strictly implement it;

(2) According to the requirements of archives management, classification and cataloging are convenient for reference and management;

(3) Personnel management, responsibility to people, orderly storage and standardized management;

(four) the allocation of special archives management rooms and necessary facilities and equipment to meet the requirements of archives management;

(5) According to the form and nature of archives, adopt different management methods and manage scientifically to ensure the integrity and safety of archives;

(6) Realize computerized management and improve management level.