What does the customer service of the case field water bar train every day?

The basic content of training is gfd and tone of voice.

1, the customer service staff of the water bar should immediately start to prepare relevant drinks and tea after receiving the notice of the arrival of the customer of the square maintainer, and brew the drinks and tea cups until they are 70% full.

2. After the customers enter the reception center, the waiter in the water bar should prepare corresponding empty cups according to the number of customers, so as to serve them in time.

After the customer tells him what kind of drinks he needs, the waiter in the water bar should prepare the corresponding quantity of drinks according to the customer's requirements immediately. And directly responsible for delivering drinks to customers or on the coffee table in the customer negotiation area. The waiter in the water bar should keep in mind each customer's choice. At the same time, quietly say "please drink XX" to the guests. Be careful not to touch the mouth of the cup with your fingers. After delivering the first drink, the customer service of the water bar withdrew from the negotiation area. After that, every ten minutes, you should make a tour to refill your customers. If the customer sits down to discuss, he should send another drink. And keep patrolling every ten minutes to replenish drinks for customers.

4. After customers leave the visiting area, they should inform the cleaning staff to clean up. And put the decorations and ashtrays back on the customers' seats.

This position does not need to introduce the house to the guests, otherwise the salesman will have a contradiction with you, that is, the service-oriented position is the same as the hotel tea waiter.