Three property management schemes

# Planning # Leading Plan is a concrete, thorough and operable plan from the aspects of purpose, requirements, methods and progress. The following is the property management plan compiled by KaoNet, welcome to read!

Article 1 Property management plan

First, the positioning and intervention point of service standards. 1. Stand at the forefront and set feasible high standards.

Only with a high starting point, high standards and high service standards can we naturally reach a new level. The so-called frontier is the forward-looking development and construction, the accuracy of market forecast, and the realistic problems with a development perspective. The positioning of service standards is related to all-round business philosophy. The starting point is high, the standard is high, and the service standard orientation is definitely high. You have 100 yuan to do the value of 200 yuan 300 yuan, which is definitely not in line with the logic of value efficiency. The key is how to turn 100 yuan into the value of 200 yuan 300 yuan. First of all, it is feasible. Plasticity and operability. For example, in the appointment of employees, your threshold is high, and talented people without morality are definitely unable to get in. Therefore, if you set a higher standard, the hardware and software will make a further leap, and the service standard will be further improved.

2. Reconstruct service specifications

The service standard has been positioned. The corresponding service specification must also match it. High-standard service and high-standard employees must also be high-standard service specifications. Specification is not a strict system. Nor is it a shackle that draws the ground as a prison. Specification is an agreement between standard and quasi-industry. With a standard plan, there is support.

3, research project characteristics

The positioning of service standards and the reconstruction of service specifications must conform to the characteristics of the project. The architectural style meets the needs of customers and the development trend of social and cultural connotation. Ways and methods to solve the remaining problems. The structure mode of employees, the coordination of functional departments, the present situation of software and hardware, etc.

4. I plan to stand in the future and look at the present.

The plan really can't keep up with the changes, and it is very important to be forward-looking. Looking at the problems in reality from the perspective of the future, it is ambitious but not empty. With goal orientation, all problems have a starting point.

5, pay attention to control and results

No matter how good the idea is, it can only be empty talk if it is not implemented. What is the result of implementation must be supervised and controlled. The quality of an enterprise ultimately comes down to economic benefits and social value benefits.

Profit is not 1+ 1=? Simple problem formula of. Enterprises should have long-term ideas and mechanisms to become bigger and stronger. Break the inherent behavior habits and ways of thinking, and creatively play their own business space.

Second, the structural model of property rights organization

1, a new idea of building a pyramid service ladder structure

The top of the pyramid is there, and the organizational structure of the whole engineering department is considered as a service system. Manager service supervisor, responsible for serving foreman, foreman serving employees and employees serving customers. Step-by-step management and step-by-step responsibility system, each level of management has the right to work, and grass-roots employees should be placed in the first place in the whole organizational structure. They are the top of the pyramid. This will help motivate employees to pursue progress, self-improvement and perfection. It is conducive to cultivating talents and discovering talents. In property management, the emphasis is on efficiency rather than results. Service ladder structure is the transformation, standardization, responsibility, control and realization of service viewpoint throughout the whole service link.

2. Improve the system and standardize the employment mechanism.

The standardization of the employment mechanism and the perfection of the system come from new thinking and new ideas. Property management is a job with service as its essence and service reflected by management. Property management companies take management as a means, aim at providing quality services to customers, and aim at the overall unification of economic and social benefits. Norm is the need of enterprise development, and system is the code of conduct. What kind of employees to absorb and what kind of organizational form to build. Whether the overall quality of existing employees can adapt to the new trend of serving customers. Whether the foreman or supervisor is hired or promoted from the grassroots employees. What are their respective responsibilities? What are their respective employment conditions and prerequisites? Therefore, it is necessary to further improve the system and standardize the employment mechanism.

3. Staff promotion and incentive mechanism reconstruction.

Reward the superior and eliminate the inferior. Excellent employees should give more encouragement and care. For example: training opportunities, job adjustment opportunities, bonuses, certificates of honor. The salary scale has been raised by one level. Grasp the typical example and effectively stimulate the cohesion of team spirit.

4. Principles and responsibilities

Even the best service standards, codes of conduct and operational standards must be implemented. Adhere to principles in implementation and condense responsibilities. Form a long-term mechanism of a department. The existing personnel structure, quality training and technical skills of engineering departments have problems of principle and responsibility in many places. If you don't adhere to principles, you will become a mere formality and lack a sense of responsibility.

5, salary and service standards, technical skills, quality cultivation.

Salary should be in direct proportion to service level, technical skills and quality accomplishment. When wages are raised, employees will be guaranteed. Service level, technical skills and quality will naturally go up a step. The current situation in the engineering department is one size fits all, and wages are not graded. Employees with high service level, technical skills and quality can't get considerable salary. Their work passion, principles and responsibilities will also drift with the tide, and the relatively poor employees will be even worse, so the promotion of employees and the grading of salary are imperative.

Third, the early intervention of the property.

1. Participation in planning should be forward-looking, scientific and practical.

The sooner a property enterprise sets foot in the property, the better the management level in the future. Participating in planning and attaching importance to foresight, scientificity and practicality can increase the efficiency and value of property management enterprises. Can make customers' investment have a corresponding return in the future. Forward-looking, scientific and practical, examine and demonstrate the building structure from the perspective of property management and use. Rationality of greening sketch layout in equipment and facilities distribution area. Put forward suggestions and rectification plans. Follow up the implementation to avoid mistakes in future takeovers. Improve the quality of property. If the project has been completed and the equipment has been installed, the problems found cannot be changed. Therefore, it is absolutely necessary to intervene in advance in the construction stage. Supervise and inspect the process control and acceptance control of durability, corrosion resistance and extrusion stress of property structure, waterproof layer, concealed works, steel pipes and pipeline materials. Our present situation is that all the archival materials are very imperfect. For example, the comprehensive wiring diagram of the park: the direction of pipelines such as water supply and drainage, rainwater, strong and weak electricity systems, and the important positions of important gate valves and inspection ports. Layout and distribution of hydropower pipelines in green landscape. Contact information of suppliers of some equipment and facilities, product design specifications, operating procedures, warranty period and agreed written agreement. Completion acceptance and takeover acceptance are two different acceptance concepts. Completion acceptance is a government act, and takeover acceptance is an enterprise act. Taking over property is equivalent to transferring responsibility. Therefore, it is of great responsibility to take over the acceptance.

2. The new concept of providing all-round management services for customers' repossession and occupancy.

When it comes to property, the problems of each unit should be summarized and filed. The opinions put forward by customers at the time of repossession should also be recorded and filed in detail. In this way, a specific case of a flat was formed. It has reference value for future decoration management and maintenance operation. Erzhuang is the window for customers to understand the image of the property management company. The conduct and skills of Erzhuang employees directly affect the overall image of the company. It is completely wrong to think that second-class employees are patrolling and inspecting, supervising and managing. What they are familiar with is a powerful guarantee for the whole operation and management. The needs of customers are manifold. There are many places that are unpredictable. Therefore, we must require our employees to have extensive knowledge, service level and technical skills to meet the needs of customers as much as possible. Broaden one's talents in an all-round way and cater to customers' consumption concept of spending money to buy convenience. One-stop, all-round service for customers to repossess, decorate and move in. Satisfy customers, strengthen yourself, enjoy resources, and achieve mutual benefit and win-win results.

Fourth, the organic combination of software and hardware

1. Hardware is the platform and software is the "soul".

The hardware facilities in the park are outdated and it is difficult to meet the consumer demand of customers. What can we do on the existing platform? Can you make up for the lack of hardware facilities from the software? Strengthen service, optimize the structure of combined employees, improve the system and standardize operation. Software is the "soul". With spirituality and operability, hardware can play its potential.

2. Improve hardware facilities and software support.

How to improve and transform the existing hardware facilities through technology? Where is the entry point and how to improve it. Now that the maintenance funds can't be moved, how to solve the expenses? For example: intelligent access control system and monitoring system in the park. Fire fighting linkage system, sewage lifting pump monitoring system, cable TV network system. The equipment of office environment facilities and other issues. These problems need to be solved step by step. If the hardware facilities are upgraded, our software needs to be improved. Without excellent software support, even the best hardware facilities can't play their due role.

3. Find out the combination of software and hardware.

Hardware and software complement each other, how to operate the state it reaches, and where is the combination point? Both hardware and software can be improved. You can solve it if you want to. The problem lies in the solution time. The approval of the superior leaders is affirmative.

Verb (abbreviation for verb) Operation mode of equipment and facilities

1. Reconstruct the operation of equipment and facilities from the perspective of energy saving and consumption reduction and service standards.

All business activities, policies and regulations are ultimately aimed at improving efficiency and adding value. Saving energy without reducing consumption or increasing efficiency. Energy-saving control has indicators, maintenance control has plans, and a reasonable proportion is determined through the previous objective conditions. There are many aspects of energy saving, such as streamlining some really poor employees, improving the comprehensive skills of training employees, promoting energy-saving new products and hiring professional skills companies. It should be feasible to strengthen service awareness, improve service standards, prevent material overstock and waste, and reconstruct the maintenance and operation mode of equipment and facilities, as long as it can increase profits and increase value.

2. The change of quality should not be the accumulation of quantity.

Employees would rather concentrate than abuse. Hire employees for training and careful assessment, and put an end to the phenomenon of no distinction between public and private. Those who do not meet the requirements will not be hired. Only by conscientiously adhering to principles. Absorb excellent human resources. Organization can be reasonable. The existing organizational structure of the engineering department has accumulated to a great extent. The configuration may be proportional, but it has not played its due role.

3. Learn to use leverage to expand yourself.

Strength, quality and professionalism. Leverage is to employ some professional and high-quality companies to maintain and manage equipment and facilities through some legal business models. While participating in management, it also improves the technical ability of employees. This is the power of example. However, the labor cost should be reasonable, and the premise principle is win-win and mutual benefit, which conforms to the property management regulations.

Maintenance and operation management of intransitive verbs

1, remould "example" and forge team spirit.

The improvement of the company's comprehensive quality also needs employees to reflect, and the ability of employees will directly affect the company's overall ability and team spirit. Set a "role model" to set a goal for the improvement of employees' ability, so that employees can constantly push themselves to improve their technical skills and quality, and at the same time improve the company's service level. Let every employee have the same purpose-the company's interests are supreme, and realize their own value while the company develops.

2. Establish a training plan

The management of maintenance operations is an important responsibility of engineering departments, and how to ensure that their responsibilities are effectively implemented. We must establish a complete and feasible system, norms and plans. Plan is the means, norm is the control, and system is the agreement. Only when there is a plan can there be rules to follow and everything be organized. Find out the common links, study the breakthrough point, and then determine the training topics and order in a targeted manner. Training setting should be a long-term work. Without study, there is no progress. The problem existing in the engineering department is the lack of planning. Annual plan, monthly plan and daily plan. The company rushed to the inspection and sharpened the gun at the last minute.

3. Benefit, efficiency and value

Where does the benefit come from? From efficiency and values. Efficiency is not the length of time you spend dealing with problems. It is the time limit for you to deal with the problem. For example, it took you a short time to achieve the effect and purpose of dredging the water maintained by customers. However, after a day or a week, the same problem came out again. Repeated repairs caused customers to resent, and manpower and material resources were repeatedly invested. This is a waste. Where does efficiency start? The value of an employee depends on his sense of responsibility, service awareness and comprehensive quality of technical skills. Excellent employee repair rate is low. Customer satisfaction is very high. Relatively speaking, his salary is high, and the company gets more returns. Efficiency is a visible benefit, while values are a guide to efficiency and norms. Quality and specialty are the keys to maintenance and operation. If our employees are all high-quality professional technical experts. How will the customers we face react? Isn't this a welfare? Entrusting some high-tech equipment and facilities to professional companies is not a means of increasing efficiency? Get more benefits while transferring risks.

The second part of the property management plan

I. Project Overview 1. geographical position

The project is located at the junction of sh District and jz District, bordering Wude Road and Jiangjin West Road in the north and Beihu Road in the south.

2. Main economic indicators of the project

Second, the property management information

Property management is based on policies and regulations, integrates management and service, and establishes a community service system. Bring all-round management to residents, with diversified and all-round services, which are generally summarized as "six management and three services", namely "housing and facilities management, environmental sanitation management, public security fire management, greening management, vehicle traffic management and other public * * * management"; Conventional public services (contract services), entrusted special services (non-contract sporadic services) and operational services (all-round, multi-level comprehensive services).

1, Housing and Facilities Management

1. 1 The scope of maintenance and management of public buildings includes: public roofs, load-bearing and seismic structural parts of houses, external walls, staircases, public corridors, hallways and smoke exhaust ducts.

The maintenance and management of housing construction is mainly implemented in the following aspects:

First, the initiative of the work

Management responsibility should be combined with the service center, the implementation of inspection system and annual building maintenance, the implementation of building repair standards, related engineering construction technical specifications, improve the file records, to maintain the normal use of housing functions and integrity.

B, the diversity of work

Daily maintenance services, seasonal maintenance services, key maintenance services and special maintenance services should be institutionalized and standardized according to the damaged situation of houses, seasonal changes and tenants.

C, targeted work

In the work, we should adjust measures to local conditions, and take targeted service measures according to the different needs and specific conditions of residents.

Facilities and equipment management of 1.2 * * *

Scope includes: sewer, downpipe, lighting, gas trunk line, fire fighting facilities in the building, elevator and water pump room.

* * * Facilities and equipment management consists of maintenance management and operation management, which are managed in a unified way. Take different management methods for different facilities and equipment, implement corresponding work quality standards, establish facilities and equipment management accounts and technical files of important equipment, implement regular inspection, repair and maintenance systems, and have various operation records. The arrival facilities are fully equipped, functioning normally and running well.

1.3 Maintenance and management of municipal facilities and affiliated buildings and structures

Scope includes: roads, outdoor water pipes, septic tanks, ditch pools, above-ground garages, etc.

According to the different types of facilities and affiliated buildings and structures, the inspection system, maintenance system and acceptance system of major and medium repair projects are stipulated and implemented, and relevant technical data are accumulated. For some special categories, such as garages, make professional management plans and implement them. Through orderly work, the function is normal, the process is smooth, the standard is reached, and it is basically intact.

1.4 intelligent facilities and equipment

The scope includes: building intercom system, user broadband data network system, indoor infrared alarm system, peripheral infrared alarm system, access control and garage management system, electronic patrol system, etc.

According to the composition of intelligent system and sub-system equipment, starting with the training of intervention personnel in the early stage of management, a management system suitable for jt intelligent system and with strong operability is established. Do a good job in archives management, operation management, maintenance management, quality inspection and equipment maintenance management of intelligent system equipment, with science and technology as the guide, intelligent command center unified command and all-round service, make full use of existing resources, improve the functions of intelligent system, and ensure the normal operation of intelligent system through strict management.

2. Environmental health management

In jt, we follow the "high standard and strict requirements" environmental sanitation management and the "high quality and high frequency" environmental sanitation maintenance, environmental sanitation management and environmental sanitation protection functions. Do two jobs well, namely, health management and environmental management.

2. 1 health management

It is the cleaning, sanitation, garbage collection and removal of public parts of houses. Complete sanitary facilities, standardized cleaning, daily garbage cleaning, disinfection, deratization and pest control as planned. Through the process control of community cleaning and regional management, it is ensured to bring high-grade service standards and high-quality living places to residents.

2.2 Environmental management

Jt's environmental management is polite and clean, the environmental quality is good, the resources are used reasonably, the infrastructure of ecological virtuous circle is sound, and life is comfortable and convenient, which constitutes environmental awareness, organically combines daily management and protection, and improves the quality of life of residents.

3. Greening management

The function of greening is to beautify the environment. Through our management, we can achieve the effect of greenery; Equipped with professional management and maintenance personnel, the regional responsibility and inspection are combined to carry out scientific and reasonable maintenance management of community greening. The main information of greening management is the maintenance of flowers, trees and lawns.

4, public security fire management

Public security and fire control management is one of the key management work of jt. Carry out the policy of "prevention first, combining prevention (elimination)" and comprehensively manage the public security and fire control work in this property area.

5. Vehicle traffic management

Manage all kinds of vehicles (cars, motorcycles, bicycles, etc.). ) In and out of the community, drive and park, ensure vehicle safety, smooth traffic, orderly organization and parking, and create a beautiful environment in the jurisdiction.

6, public * * * management

6. 1 Home Decoration Management

In jt property area, the renovation of the owner and tenant is supervised throughout the whole process. Ensure that the decoration design is reasonable and the concealed works meet the design requirements and drawings. Decoration materials and construction technology meet the requirements of fire management regulations and are safe to use. Ensure the structural safety of the house and the overall beauty of the community, so that the owners have a comfortable and peaceful living environment.

6.2 Do a good job in the verification and management of maintenance funds and reserves.

6.3 Assist the government in social management, such as population statistics, family planning, crime prevention, etc. Within the jurisdiction of property.

7. Regular public services

In other words, the property management department's performance of the property management contract brings regular services to all owners and residents, which can be enjoyed by all owners and residents in the region. It runs through the whole process of property management. Such as: cleaning and sanitation services, public security services, community environmental maintenance services, etc. We will provide professional, meticulous and high-quality services for owners and tenants.

8. Entrust special services

It is a service for some residents, such as 14 hours to open elevators for high-rise residents, 24 hours high-rise water supply, water pump maintenance, etc. We bring comfortable and convenient living environment for owners and residents with professional maintenance work.

9, operating a variety of services

That is, it brings convenient, efficient and economical convenience services to owners and households. Create a warm and harmonious community environment in jt, and strive to make residents' lives more convenient and fast. Really think from the details of residents' daily life, and reflect the affection and overall service level of property management to owners with dribs and drabs of accumulation and ordinary trivial matters. Let every owner and tenant experience the happiness of living in jt, a warm family. We will focus on the owners and tenants, and carry out various free and paid services step by step, and constantly listen to the opinions of the owners and tenants and open up new service projects.

Article 3 Property management plan

In order to strengthen internal management, make rational use of resources, save expenses, and embody the principle of fairness to the owners and other employees, the company now informs and stipulates the following precautions for the management of existing employee dormitories: 1 Dormitories must be kept clean and tidy, and no littering is allowed.

Second, don't talk loudly in the dormitory. It is strictly forbidden to drink, guess boxing and gamble in the dormitory.

Three, save water and electricity, shall not be wasted.

Four, are not allowed to take others to stay in the dormitory, such as due to special circumstances have relatives and friends to stay, should inform the management office head or co-management team leader, in order to obtain the consent of the rear can stay.

Five, employees due to work needs, with the permission of the management office, live in the dormitory designated by the management office without housing management fees, utilities; If the personal management personnel approved by the management office of the company can live in single dormitory, independent water and electricity meters must be installed by the company in a unified way, and the water and electricity expenses shall be charged according to the readings of the water and electricity meters. For those who live in dormitories with their families (not recommended in residential areas), management fees ranging from 30 to 50 yuan will be charged temporarily according to the actual living conditions of each management office. In order to make rational use of resources, save water and electricity, and embody fairness.

These Provisions shall be implemented as of xx, xx, xx.

Staff Dormitory Management System 2017-10-2716: 31| # 2 Floor

Dormitory is a place for employees to rest collectively. In order to create a clean, civilized and safe environment, the following provisions are formulated:

First, consciously maintain the good order and sanitary environment of the dormitory, strive to improve their own quality, and abide by the employee's code of conduct.

Second, keep personal belongings clean and tidy, change bedding and personal clothes frequently, clean up the items on the desktop bed frequently, take a bath, shave and get a haircut frequently.

Third, don't talk loudly indoors, don't play radio and music loudly, and don't drink in the dormitory.

Four, are not allowed to use public equipment or bring their own equipment to play video indoors, are not allowed to circulate unhealthy books and periodicals.

Five, are not allowed to engage in gambling and gambling activities in the dormitory and anywhere in the community.

Six, outsiders are not allowed to enter the staff dormitory and other places of entertainment, including employees to visit relatives and friends, are not allowed to stay in the dormitory, overnight.

Seven, it is forbidden to wear vest, shorts, slippers in and out of public places outside the dormitory after class.

Eight, pay attention to safety, do a good job of fire prevention, theft prevention and accident prevention, close the door after entering and leaving, do not leave outsiders alone in the dormitory, prohibit the use of electric stoves, electric heaters and other private communication appliances, and prohibit irrelevant personnel from entering the workplace within the scope of employees' work.

Nine, save water and electricity, everyone consciously starts from me, put an end to ever-burning lamps and running water, take good care of public property, and those who are damaged shall be investigated for responsibility and compensated according to the price.

Ten, implement the system of taking turns on duty, the personnel on duty should conscientiously perform their duties, and be fully responsible for the safety and health work of the day.