Urgent for the year-end summary of the security monitor of the property company

Time flies, half a year has passed in a blink of an eye. Looking back on the work of our security team in * * International Jewelry City for half a year, we can say that we have gained a lot, benefited a lot and learned a lot, but there are still many problems. In order to do a better job in the future, according to the requirements of the leaders, the work of the security team in the past six months is summarized as follows:

He began to be on duty on October 9th, 65438/kloc-0 this year. Because we are a newly formed team, working in a large international enterprise like * * Jewelry City has great responsibility and pressure. In order to complete our task with good quality and quantity, we focused on three tasks in the first half of the year.

The first is to grasp team building. Excellent team is an important guarantee for doing a good job. Since the establishment of the security team, we have adhered to the "two-handed approach" in team building: one hand focusing on staffing and the other on quality improvement. In terms of staffing, we recruited 2 1 student players from Jiangxi Police Academy. At the same time, we also pay attention to recruiting excellent players from military veterans. Through half a year's efforts, the number of our team has increased from 7 at the beginning to 39 now, which is five times that of the original. In team building, we combine "horse racing", "horse racing", "horse training" and "horse raising". While introducing players through multiple channels, we attach great importance to the improvement of the overall quality of players. After each new team member comes in, we should organize a safety professional quality training for half a month. At the same time, we also specially invite experts from the fire brigade of * * to teach the team members the knowledge and skills of fire fighting, so that the team members can master the basic skills as soon as possible and meet the job requirements. After the team members take up their posts, we also insist on skills training two days a week, rain or shine, hot and cold, and constantly improve the professional quality of the team members.

Over the past six months, our security team has become a team that can pull out, fight loudly, have strong execution and combat effectiveness, and can complete the task well.

The second is to grasp the system construction. The key to an orderly and fruitful work is to rely on a scientific and applicable system to ensure that "there is no Fiona Fang without rules". After the formation of the team, we introduced a set of strict and practical systems of duty, succession, study and training, implemented paramilitary management for the team, standardized everyone's behavior with the system, and ensured the completion of work tasks with the system. For example, the team members on duty must arrive at their posts 15 minutes in advance for handover; Team members must March in procession to and from work, fully demonstrating the quality and charm of soldiers.

The third is to grasp ideological construction. Because our players come from different places and positions, their comprehensive qualities, personalities and hobbies are different. More importantly, they are all just in their early twenties and full of blood, which is not only the need of our security work, but also the need to pay attention to in our daily work and life. Young people have great plasticity and variability. Therefore, in the team building work, we should carry out ideological and moral construction throughout and persevere. In terms of working methods, we should flexibly insert ideological education into class meetings and business meetings instead of training, have individual heart-to-heart talks with team members, carry out typical case education, hold flag-raising ceremonies and other forms to implement ideological and moral education flexibly and diversely. For example, we seized the story of Comrade Lei Ming saving lives in the rain and finding money, and organized all the team members to start "Where is the value of people?" "How to be a politically qualified and professionally competent security guard?" In the discussion of "I think a qualified safety monitor should be ……", every team member can write a profound and valuable experience article on the basis of study and discussion, and most team members can put their learning experience into concrete actions. For the problems and mistakes in the work, it is required to report them in time. If there are mistakes, they must be corrected. If there are mistakes, they must learn from them, cheer up and improve their work.

Various forms of ideological and moral education have achieved practical results. No matter at work or in daily life, our team presents a gratifying situation of "three more and three nothing". Namely: more active work, less passive response; There are many hardships in doing things, no bargaining; Many people do good deeds, but few break the law.

Second, work experience in the past year.

In the past year's work, study and life, we have made a lot of achievements, and we have also been trained and improved. It can be said that we benefited a lot. Mainly benefited from the following aspects:

First, thanks to the correct leadership and careful care of company leaders. First of all, as a leader, Director Zhang can walk ahead in all work, setting an example for the majority of players and increasing their enthusiasm and confidence. At the same time, Zhang, Li and other leaders visited the security team members many times, telling them about the situation, requirements, security business and property management knowledge, which greatly encouraged the team members; More importantly, every major event, leaders like Zhang can come to the scene to organize and direct. All this is an important guarantee for our security team to complete the task well.

The second is to benefit from innovation at work. We are engaged in security work in * * International Jewelry City. * * International Jewelry City is an international jewelry industry platform with high-end positioning, large scale and advanced concept, which requires our security work to keep pace with the times, not only to keep up, but also to stay ahead of the development of Jewelry City, otherwise it will be passive and there will be problems. Therefore, we should try not to be disturbed by habitual thinking and experience in our work, proceed from objective reality, critically accept new thinking, persist in constant innovation, and regard innovation as the soul and motivation to do a good job. The first is the innovation of work content. We didn't stop at boring system requirements and preaching to players in our work, but infiltrated the work level into the life level, from appearance to heart. When the players are sick or in trouble, as long as we know, we will try our best to care and help. As long as we can do it, we will go all out. If we can't, we will try our best to help. If a player's hand is injured and his work and life are affected, we will visit him in time, give him food, help him wash clothes, and help him adjust his shift to work so that he can rest at ease. When we know that the players have birthdays, we will order cakes for them in advance and hold small birthday parties for them on time. This humanized management not only deeply touched the individuals who were helped, but also made all the team members feel warm and see hope. Secondly, the innovation of ideas. We adopt the education method of typical cases and try our best to guide team members to constantly update their concepts. For example, in the newspaper, there are some typical positive and negative cases, which have certain persuasion and education functions in the company. We all organize team members to learn and guide them to ask "why?" , received a multiplier effect. Make most team members' attitude towards work change to the direction of respecting their posts and loving their careers. The third is the innovation of working methods. Working methods are particularly critical in the work. Facing the ever-changing working environment and requirements, we constantly innovate our working methods, making our working methods from serious to flexible; From single to diverse; From meeting to normalization; From preaching to talking and caring. This beneficial innovation attempt has been proved to be effective and successful. Many players can consciously dispel the temporary concept, establish the idea of long-term combat, and make themselves more at ease and work hard.

Third, thank all the players for their joint efforts. Most of our players come from the Army and the Police Academy, and they all received strict and standardized militarization training to varying degrees. In their work, they can seek common ground while reserving differences and take the overall situation into consideration. No matter how hard the working conditions are, how simple the living conditions are and how arduous the task is, they can unite and cooperate, work together and try their best to complete the task. Their spirit is really touching. In the first half of the year, we were able to complete all the tasks well in the case of many large-scale activities, complicated conditions and unfavorable weather in the Jewelry City, and the concerted efforts of all the team members were indispensable. These are all condensed with the wisdom and sweat of all the players.

Iii. Existing shortcomings and future efforts

Looking back on our work in the past year, we can clearly see our own gaps and shortcomings while making achievements. Outstanding performance is as follows: First, because the players come from all directions, their comprehensive quality is uneven; Second, our working methods need further innovation and improvement; Third, there is still something unsatisfactory in the work. These, we will make up our minds in the future work, overcome and improve, and do our best to do better and better in the future work.

The future work requirements will be higher and more difficult, which puts forward new and higher requirements for our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Specifically, it is to achieve "three re-innovations" and "two major improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in concept, work quality and work method; Great improvement in work performance and self-image; Finally, the company leaders, jewelry city leaders, domestic and foreign leaders, merchants and customers who come to jewelry city are satisfied.

The above is a summary of the work of our security team. If you are dissatisfied, inappropriate or wrong, please criticize and correct me.

Security monitor:

Summary of work in 2007

2007 has passed. During this year, under the care and guidance of leaders at all levels of the company, with the help and support of colleagues and team members, the security department successfully completed all the work arranged by the company's leaders, and the work within the department also achieved certain results. Generally speaking, the security department has stepped into regularization, and the development trend is good, but there are still some shortcomings in the work. The work of the past year is summarized as follows:

First, pay close attention to fire prevention and theft prevention to ensure market safety.

Market security is the most basic guarantee for market operation, which is closely linked with market development. Safety responsibility is more important than Mount Tai, and fire protection work is more related to the life and death of the market. In peacetime, security work has a long way to go. In order to ensure the safety of the market without accidents, the department has formulated a series of work plans and safety emergency plans. Let each team member tighten the string of "safety" ideologically first, and then determine the key areas of safety work and the joint defense with the South Gate Security Section. Start from every link, carefully check, find and eliminate potential safety hazards in time, and control potential safety hazards in the bud. In addition, the department ensures that there are enough people on standby every day to respond to emergencies at any time and on time. In July this year, due to the continuous rainstorm, the water on the first floor of the market rose, and the team members on duty repeatedly informed all the team members to rescue them, so as to minimize the losses for the company. Through the joint efforts of all participants, there were no major accidents, thefts and criminal cases in the market this year, ensuring the prosperity and stability of the market.

Fire fighting is the most important safety work. It is the focus of the company from beginning to end. In order to do a good job in fire control, let the company leaders rest assured. We follow the guiding ideology of putting prevention first. A detailed maintenance plan was made, and various fire-fighting facilities were inspected and maintained regularly or irregularly. In February this year, three pipes leaked water.

The main fire hose has been replaced, and the smoke bombs in the market have been replaced and supplemented in time to ensure the normal operation of all equipment. At the same time, strengthen the work of smoking ban and high-power electrical appliances, contact the fire department of Nandamen and ask them for help in time. * * * cooperate to eliminate the alarm, * * * cooperate with management * * * to ensure safety. In view of the current market situation, we have formulated a detailed and feasible fire-fighting plan and organized team members to carry out professional fire-fighting knowledge training. Thanks to a lot of preventive work, the market is safe and stable this year, and there is no fire accident.

Second, improve the quality of team members and do a good job in market service.

In order to build a high-quality security team and serve the vast number of business households in the market. The department has formulated strict admission standards and management regulations. To strictly control the admission of players, it must meet three standards, namely "recruitment standards, probation standards and admission standards". Over the past year, the department has carried out a series of training, study and ideological education activities, and let the team members participate in the formulation of training and education content. Through the study of gfd, civilized language and code of conduct, and through the weekly military training, the team members will first change their appearance and establish their own image. Then, through the study of "outlook on life, my responsibility for the rise and fall of the world", I changed the negative thoughts of the players, established correct values of life, and improved the quality and accomplishment of the players to some extent.

Because of the particularity of security work, business households often ask security guards to solve any difficult problems, so security guards must have high-quality service concepts and timely and effective solutions. From the service attitude, the department can solve it immediately, and other departments need to take the initiative to contact to avoid business households looking for it again. Feedback the opinions of business households to the company leaders in time. Over the past year, the Security Department has taken service as the main content of its work. The Security Department has also held many meetings to discuss, impart experience and conduct special studies, so that team members can realize the importance and necessity of service and actively cooperate closely with other departments in their daily work, which has played an important role in creating a good business environment and better service. Third, handle disputes flexibly and maintain a good market order.

Our Nandamen small commodity market is located in a prime location, with a wide variety of market operations, a large daily flow of people and many market disputes. To this end, the department specially sent people to Jianning police station to learn how to deal with various disputes externally. Whatever the reason, the main thing is to convince both parties first, then ask the situation carefully, divide the responsibilities, and try to make both parties reach an agreement.

In maintaining market order, the department has successively introduced strict management measures and long-term management. In particular, the idle personnel, small vendors, vehicles outside the door and so on have made clear treatment opinions. Effectively improved the market order.

In this year, although the work of the security department has made certain achievements, there are still some problems, and the shortcomings need to be profoundly summarized and corrected. Summarizing the work in the past year, there are still the following shortcomings:

1, the image quality of players needs to be further improved.

2. The management level of this department needs to be improved.

There is still a big gap between the work of the department and the requirements of the company leaders.

4. Fire fighting needs to be strengthened.

In the next year's work, our department will focus on the shortcomings, combine the actual situation of the department, foster strengths and avoid weaknesses, and work hard to establish the image of Sheng Yuan Company and improve the internal construction of the security department. I believe that under the guidance of the company leaders and the efforts of all the staff in the department, we will achieve better results in the new year.

2006 is coming to an end, and we will greet 2007 with confidence. The past year was a year for the company to improve enterprise safety and service quality, and it was also an ideal year for the safety management department to implement various indicators of the project department. On the occasion of bidding farewell to the old and welcoming the new, we should review the work of the year, sum up experience, find out the shortcomings, foster strengths and avoid weaknesses, and create new achievements in the new year.

First, give play to the role of superior management and pay close attention to grassroots construction.

1, excellent service, win trust.

By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

2. Give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a department manager feedback meeting every day to inform the situation and put forward requirements. The security department arranges cadres and employees to check frequently and strictly prevent and control, and implements group defense, group inspection and group treatment with the cooperation of relevant departments to ensure that the park is foolproof. Focus on monitoring special areas, prevent high-risk areas of bicycle yards from being stolen, arrest 3 thieves, and recover direct losses of several thousand yuan for car owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an advanced unit for comprehensive management of social security by Haidian District.

3. Improve the facilities and get ready.

Through the on-site guidance of the company leaders, the security department constantly improves the fire prevention scheme, inspection and maintenance of equipment and facilities and fire-fighting equipment in the park. Make a maintenance plan for the fire-fighting facilities and equipment in the park, so that the fire-fighting facilities and equipment in the park can operate normally and prolong their service life. This year, 3,656 photoelectric detectors in the park were professionally tested, fire-fighting facilities and equipment were strictly inspected, and the inaccurate alarm points of smoke detection systems were professionally tested in advance. Ensure the smooth and normal use of the line, and supplement and replace the emergency evacuation lights and safety exits in the hall. At the same time, the management, inspection and maintenance of fire-fighting equipment should be implemented to people. According to the requirements of Beijing municipal government and company, park owners were organized to carry out fire drills, and the successful fire drills were well received by relevant state departments and owners.

Second, strict management, improve quality, change ideas and innovate management.

1. According to the safety training plan formulated at the beginning of the project, the security department conducted 32 special trainings for security guards with reference to industry norms, focusing on management quality, service awareness, polite hospitality, professional skills, fire control knowledge and emergency analysis. Through explanation, comments and communication, security guards have different degrees of understanding and promotion in their ideological understanding and daily work.

2. The safety management department shall conduct on-the-job training for security guards according to the monthly plan, and do a good job in training front-line security posts. Carry out practical work training and assess by stages and contents. Through training, improve the overall quality of security guards, improve the service level and improve the satisfaction of owners. Through training, improve the overall ideological quality, service attitude and business skills of security guards.

3, under the guidance of the policy that ideological work is the lifeline of all work, combined with the characteristics of project management services, according to the requirements of the project department and the actual situation of the security department, guide the security personnel to keep pace with the times, improve their quality and change their concepts. The security department should educate security personnel to have a sense of urgency, self-motivation and vigor. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, the loyalty and professionalism of the company, and the understanding and application of the true meaning of management and service. The Security Department encourages everyone to take the initiative by setting up excellent pacesetters, to show their value and feel the joy of life in the process of completing the management and service work entrusted by the project. Through ideological education, the ideological and moral quality of security guards has been improved, and a number of outstanding security guards have emerged, which have been praised by the owners in writing. Through the exploration of work practice, the Security Department has also created the standard of "Property Security Officers Should Know and Know" and submitted it to the company headquarters for promotion throughout the company, which not only significantly improved the quality of every ideal front-line security officer in Hai Zi in serving owners and customers, but also benefited other brother projects.

By reviewing and summarizing the work in 2006, the Safety Management Department summarized the past, looked forward to the future, rectified the deficiencies, and put forward the service improvement target for the new year, so as to promote the all-round development of the work of the Safety Management Department in 2007.

The following are the priorities and promotion projects of the Security Department in 2007:

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the work in 2007, the Security Department will focus on follow-up and pay close attention to implementation.

According to these, you should have no problem changing one that suits you!