Responsibilities of Property Quality Department

Responsibilities of Property Quality Department

In the ever-changing modern society, job responsibilities are more and more widely used in life. Formulating job responsibilities can effectively prevent the phenomenon of shirking work and shirking responsibility between departments or employees caused by unreasonable job allocation. So, have you mastered the format of job responsibilities? The following is the job responsibilities of the property quality department I collected for you, hoping to help you.

Responsibility of Property Quality Department 1 Responsibility:

1, for standardization construction. Including the standardization of procedures, systems and rules for specific businesses such as case management, early management and project management;

2. Monitor the service quality and service level of the property project, submit the project property quality inspection report, point out the shortcomings, put forward improvement suggestions, and analyze and explain the key issues;

3. Participate in the handling of major property complaints;

4. Organize the property service satisfaction survey and monitor the satisfaction status;

5. Responsible for supervising the timely rectification of all kinds of quality problems;

6, regular routine quality inspection and service quality evaluation;

7. Complete other tasks assigned by the company.

Requirements:

1, under 45 years old, college degree or above;

2.3 years or above quality management experience in property management industry;

3. Understand the advanced quality control tools in the industry;

4, familiar with property management regulations, laws, customer relationship management and other related professional knowledge.

Responsibilities of Property Quality Department 2 1. Responsible for the overall planning and implementation of energy consumption management, engineering maintenance, equipment management and decoration management in property management projects.

2. Be fully responsible for the acceptance and data verification of power supply, air conditioning, water supply and drainage, fire fighting, elevators, weak current systems and architectural decoration projects of property projects.

3. Make annual, quarterly and monthly maintenance plans for public facilities and equipment, and supervise their implementation.

4. Manage the contract review related to the business of this department. Responsible for communication and relationship maintenance with the outreach staff of relevant departments, and provide training and guidance to the related business of the engineering team.

5. Be fully responsible for the management, operation and maintenance of all equipment and facilities.

6, responsible for the handling of community emergencies.

Responsibilities of Property Quality Department 3 1. Assist the general manager to formulate the quality policy and determine the quality objectives and work responsibilities of the quality department of the property company. Assist the general manager in management review.

2. Assist the management representative to organize the compilation and revision of quality manuals, procedure documents and operation documents. Assist management representative to conduct internal audit.

3. Assist the leaders in charge to organize the performance appraisal of the unit and the person in charge of the unit; Responsible for the performance appraisal of employees in the department.

4. Under the leadership of the management representative, be responsible for organizing the company's quality work, and guide, inspect, assess and supervise the quality work of various project departments, professional companies and other functional departments.

5 responsible for organizing the implementation of quality management system certification, supervision and audit.

6. Be responsible for organizing quality management knowledge and skills training for internal auditors. Assist the human resources department to organize and implement quality management training for middle and senior managers.

7. Responsible for the centralized management of complaints caused by inadequate management services and mistakes of the company; Responsible for directly accepting the complaints from the owners (users) to the company, handing them over to relevant departments for handling, tracking the handling of complaints and verifying the implementation effect of corrective measures; Assist company leaders to deal with major complaints.

8. Assist the management representative to communicate with the outside world on matters related to quality management.

9. Assist the company leaders to put forward the company system construction plan and organize its implementation in detail to ensure the integrity of the company system.

10. Clean up the company's institutional documents in time, establish the company's institutional documents list and update it in real time, and distribute it to various project departments, professional companies and other departments of the company for implementation.

1 1. Formulation and revision of institutional documents for centralized management. Conduct a unified preliminary examination of the institutional documents drafted by each unit, and have the right to return the institutional documents that do not meet the review requirements to the drafting unit for revision and re-submission.

12. Be responsible for investigating and verifying typical cases of excellent performance in implementing quality management system documents and other systems, and cases of violating the company's quality management system documents and other systems, and submit the investigation report to the Human Resources Department for processing.

13. Responsible for supervising the key work of the company.

14. Complete other tasks assigned by leaders.

Responsibilities of Property Quality Department 4 1. Under the direct leadership of the general manager, according to the company's central work in various periods and the company's development plan, formulate project management objectives, be responsible to the general manager, fully implement the project property management, and improve the quality of property management services.

2, responsible for the overall coordination of the provincial and municipal departments where the dealership is located.

3. According to the annual plan, establish and improve the rules and regulations and business processes required by the project, and supervise, arrange and inspect the work of subordinates.

4. Be responsible for drafting rules and regulations, emergency plans, work processes, standards and specifications for operation and management of engineering, security, cleaning and customer service, and submit them to the company for approval before implementation.

5. Be responsible for spot-checking the service quality of dealers in the region, and comprehensively improve the comprehensive quality of employees.

6. Improve the service level of distributors in the province.

Responsibilities of Property Quality Department: 5 1. Be able to lead, supervise, review, evaluate and modify the functions and work of property management.

2. Implement government regulations, decrees and property management conventions, and maintain good relations with relevant departments.

3. Formulate the annual property management budget of the project, and manage the service quality, operation management process and financial operation of the daily property.

4, properly handle all kinds of emergencies and emergencies.

5. Supervise the operation of project assets (such as clubs, parking spaces and houses). ).

6, responsible for the coordination and management of greening, safety and other related work.

7. Complete the collection rate of property fees.

8. Responsible for handling complaints from tenants and owners, maintaining the environmental sanitation of the community and maintaining public order.

Responsibilities of Property Quality Department 6 1. Be responsible for formulating and implementing the rules and regulations on safety and fire control in shopping malls.

2, the mall safety control, examination and approval of the use of open flame operation application, and organize personnel to carry out supervision and inspection.

3. Rehearse the public security, fire fighting and fire emergency measures plan in the responsible area of the shopping mall, and organize fire drills regularly.

4, responsible for maintaining the order of shopping malls, squares, parking lots, check and prevent public security accidents, assist and cooperate with the national public security department to detect public security and illegal and criminal cases.

5. Handle all kinds of customer safety complaints and strive to create a good public security environment.

6, responsible for the implementation of the mall fire facilities, fire equipment and fire safety signs maintenance.

7. Be responsible for training employees on safety, fire control knowledge and relevant laws and regulations.

8, responsible for establishing and improving the safety work files.

9. Complete other tasks assigned by superior leaders.

Responsibilities of Property Quality Department 7 1. Grasp the market dynamics and provide accurate industry market information feedback for the company.

2. Do a good job in market research and maintenance, and expand customer resources.

3. Conduct independent survey and calculation of the project and bid independently.

3. Assist the general manager to explore the market and tap potential customers.

4. Complete the property market expansion task assigned by the company.

Responsibilities of property quality department. Familiar with relevant national policies and industry management service standards, with strong ability to observe, analyze, judge and coordinate things.

Second, under the leadership of the general manager (deputy general manager of division of labor), implement the planning, improvement, supervision and management of the company's brand, and manage the system "Responsibility of Quality Department of Property Company".

Third, assist the general manager to establish a quality management system, report to the general manager regularly at the end of each month, and improve the measures and effects taken by the service quality.

4. Be responsible for formulating the employee's code of conduct, service quality assessment and reward and punishment standards. Check the implementation at any time, as well as the new situation and new problems found in the process of supervision, for leadership decision-making reference.

Five, cooperate with the personnel administrative department to improve the overall quality of employees, train qualified employees for the development of the industry, and provide reserve talents.

Six, democratic style, adhere to the principle, handle affairs fairly, do not follow the affair, in-depth investigation and study at the grass-roots level, in view of the problems existing in the service quality, timely feedback, rapid processing, to ensure the smooth management of services, government decrees, a virtuous circle.

Seven, responsible for employee rewards and punishments, accept complaints from owners and employees, find out the reasons and submit a report on handling opinions to the general manager, so that each piece is recorded, each piece is implemented, and everything is answered.

Eight, responsible for organizing the annual debriefing report of management personnel, presiding over the annual work summary of the department foreman, and reporting the assessment to the general manager in time.

Nine, have the right to suggest to the general manager of the company to adjust or dismiss the director-level personnel of the property service center, and have the right to dismiss or fine the personnel below the director-level personnel of each property service center. Responsible for finding and recommending internal management personnel to the general manager of the company.

Responsibilities of Property Quality Department 9 1, familiar with the facilities and equipment personnel in the park.

2, responsible for the procurement of property engineering parts and inventory ledger management.

3. Assist the property manager in daily management and personnel management, including greening, cleaning and maintenance. Overall arrangement of departmental project work, and follow up the supervision progress.

4. Be responsible for the water meter statistics in the park.

5. Obey and do other things related to leadership handover.

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