Half-year work summary report of property customer service

The writing process of the annual work summary is not only a review of one's own social practice. Let me show you five sample essays of the half-year work summary report of property customer service, hoping to help you!

Half-year summary report of property customer service 1

With the approaching of the mythical "Year", we bid farewell to the hard 20____ years and ushered in the hopeful 20____ years. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the service center, my work is mainly:

Organize and file the information of each post, check the procurement of water and electricity, supplement relevant data in time, assist Shengji Company to complete data supplement, remind relevant expenses, make monthly statistics and report abnormal sales of water and electricity, check and urge the reception of front desk posts, implement the specified tasks and objectives, assist colleagues to deal with complex sales of water and electricity, coordinate complex business with owners, and be responsible for handling all kinds of complaints and return visits in time.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company. I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time.

The number of front desk clerks has been very small, especially at the end of last year and the beginning of this year. With the departure time of the new staff, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time.

According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. In the first half of the first month of each quarter, urge the property manager to prepay the property fee for the street facade.

In addition, the relevant data are statistically sorted out in time. Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time. Fill in the garage miscellaneous room data of all communities.

In addition, it can also complete other important work assigned by the company with good quality and quantity. Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details.

In view of the above problems, my future efforts are:

First of all, we should strengthen theoretical study, consult leaders and colleagues humbly, and further improve our professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

In addition, during more than five years working in _ _ _ _ company, I have accumulated a lot of work experience, especially in receiving and serving owners. To sum up, I have the following experiences and gains:

(1) Correct your position, be calm, be modest and prudent, and you can do all kinds of services quickly and well and win the satisfaction of the owners;

(2) Only by firmly establishing service consciousness and strengthening communication and coordination can we eliminate the concerns of the owners and win their trust.

Finally, thank the company leaders for their trust. At the same time, I believe that our _ _ _ property management company will be able to go to work in 20 _ _ by going up a flight of stairs.

Half-year summary report on property customer service II

Another year has passed, and I can say that I am familiar with the customer service work of the property here. Nevertheless, I still feel that I have made a lot of progress this year. My own efforts and some training organized by the company have made me learn a lot and apply it to my work, so as to do a good job for the owners, help them solve problems and handle things well, and get affirmation. I also came to make a summary of a job I served this year.

In fact, there is quite a lot of work in property management, which is also quite trivial. The epidemic in the first year has actually affected our work, but the owners also understand that in order to prevent and control the work, I also actively do what I should do. Some things I really have to deal with are also arranged with the master, but the prevention and control that I should do has not been relaxed. Serving the owner and making the owner satisfied is what I should have done. This epidemic is also to satisfy the whole community. They are all willing to cooperate, which greatly lightens my workload. After the epidemic gradually eased, the owners' problems also accumulated a lot, but I was also conscientious, conscientious, handled well one by one, and served well, which was recognized. My previous work is familiar with the owners, and they are also very willing to cooperate. A year later, I finished my work. Although sometimes some owners are not so easy to deal with, I always do it well with my service attitude. Although sometimes it is difficult and sometimes it is easy, I have not relaxed.

I have accumulated a lot of work and am more familiar with the property than before. Moreover, the company organized some training, visited and studied the property companies of my peers, which made me gain experience and become clearer in the communication with my peers. Although this job looks very basic, it is also very training, and I am grateful to continue to do it in this position. I have gained a lot and seen my abilities more clearly. I understand that I have some shortcomings, but I must keep learning to make up for them. This year, in addition to the company's training, I also communicated with my peers, and some problems were solved, and my work style was further improved. For the future, I am more motivated to do well and understand that there is still a long way to go.

I improved my ability and did a good job. This year has been very fulfilling, and we have also seen some shortcomings. Also let me know how to do a good job in the coming year and the direction I want to work hard. I am very grateful. Customer service needs more recognition, so I will continue to do well. At the same time, I feel that time passes too fast and I have to work harder. For me, things in my future work are also the accumulation of more experience.

Half-year summary report of property customer service 3

The year of 20____ is a year of _ _ _ property growth and development, and we are constantly improving and perfecting various management mechanisms. Among them, the work of the property customer service department has been concerned and supported by the company leaders, and at the same time, it has also received great assistance from various brother departments. After a year's efforts by all the customer service staff, various work systems have been continuously improved and implemented. The concept of "service first, doing things with heart" is engraved in the hearts of every customer service staff. The new year has arrived. Looking back on the customer service work in the past year, there are gains and losses. The annual work is summarized as follows:

Six of the eight employees in the customer service department have worked for less than half a year this year, which is also the fresh blood of the enterprise. After joining the department, they will master the workflow of the department in the shortest time and adapt to the post work as quickly as possible. Customer service staff will study their job knowledge carefully and answer the questions of the owner in time. In the year, it received more than 10,000 calls 1 10,000, and the customer service staff visited more than 200 households and delivered more than 20 notices. By the end of February, 12,12,8483 families had obtained housing, 6,976 families had been renovated, and now more than 3,500 families live in the community.

Collection of property fees this year; At present, the collection date of property fees in 1, 2 and 3 phases is divided into four stages, which increases the difficulty of collecting property fees. Since August, the customer service department has telephoned the owners who are in arrears with the property fees, asking the owners to pay the property fees through remittance, counter settlement, etc., and prompting the owners who are now living in the community and maliciously default on the property fees.

Measures to demand payment of property fees within a time limit and stop all services. In the process of collecting property fees, although our customer service staff expressed incomprehension and verbal attacks on the owners, they could explain to the owners with a service-oriented working attitude. By the end of 65438+February, 6,247 owners had paid property fees, accounting for 75% of the total. This achievement is inseparable from the efforts of each of our customer service staff.

In order to ensure that the owners of the community can take the shuttle bus normally and prevent people outside the community from taking it, which wastes community resources. The customer service department standardized the issuance of bus cards for car owners, strictly checked the information of car owners when issuing cards, and limited each household to issue one card, checked the identity of car owners for recharging the car cards, and registered the loss report for replacement, thus controlling the outflow of bus cards. 15, the main maintenance items reflected by the owner are common problems such as water seepage from the external wall, water seeping into the unfurnished house from the bay window, water leakage from the toilet sewer pipe, window locking, corridor lighting, elevator shutdown, etc. The customer service department has reflected the above problems in time, sent staff to solve them in time and paid a return visit.

Although the overall work of this department has achieved good results, there are still some problems. In order to further do a good job in next year's work, the problems existing in this department are: the professional quality and service level of employees are low, mainly manifested in immature skills and methods to deal with problems, insufficient experience in dealing with emergencies, and low professional quality of service. Problems are not handled in time and properly, and there is a lack of departmental coordination, follow-up and reporting in complaint handling, owner's opinions and suggestions, owner's help, etc.

Work plan and focus for 20____ _ _ _: In 20____ _ _, the key work of our department is to further increase the level of property fees by 65,438+0 to 5 percentage points on the basis of 65,438+05, basically institutionalize the management of departments, significantly improve the sense of responsibility and service level of employees, carry out various services in an orderly manner, improve the satisfaction rate of owners and strengthen departmental training.

At the same time, I hope I can have the opportunity to study in a more mature community, master a better sense of service and improve my professional level. The new year has arrived. I hope everyone in our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, take "no complaints from the owners, no regrets in service, no blind spots in management and no hidden dangers in projects" as the working goal, and all the staff in the customer service department will welcome the new year with a fuller mental outlook, and work hand in hand with * * * to write a brand-new and brilliant page for _ _ _ _ _ property management company.

Half-year summary report of property customer service 4

I am the customer service supervisor of _ _ _ _ property management company. My work mainly includes: _ _ _ _ _ _ reception hall fixed assets management, water bar service management, security and cleaning management, club water and electricity related work management, and other logistics work in the community. Property management is the logistics support system for the normal operation of the whole company. Although the work is complicated, this year's task has been successfully completed with the concerted efforts of my colleague Qi Xin. This year has come to an end. Now I will briefly summarize my work this year.

First, the reception hall asset management

Regularly check the fixed assets within the jurisdiction, and timely contact and repair the faulty hardware facilities. In order to beautify the environment of the hall, this year, floral decorations were specially changed, and sofa cushions and small floor mats were added. Let tourists feel the humanization of the company in a rest.

Second, the water bar service management

In order to improve the service quality of the water bar, the staff of the water bar has also been adjusted this year. Cleanliness is the basic requirement of water bar. Starting from this year, the service personnel in the water bar are required to wear uniforms and keep them clean. The service desk should be cleaned at least three times a day, and the coffee table should be cleaned in time after the guests leave to ensure the cleanliness of the rest area. In order to ensure the service quality of water bar, the management system of water bar is formulated. After this year's adjustment and improvement, * * * successfully received _ _ _ _ people this year, and cooperated with the company's publicity and reception work many times.

Third, safety management.

Security work is the fundamental guarantee to ensure the safety of personnel and property in the office area of the company. This year, security guards strictly implemented the safety management system, and no major safety accidents occurred throughout the year, successfully completing the company's security tasks this year. Because the security department is all male colleagues, I have been eager to help my brother departments, move things and actively cooperate with the company's propaganda work. I am also very grateful to them here.

Fourth, cleaning management

Cleaning is the dirtiest and most tiring job in the whole company, in order to provide a comfortable working environment for everyone. Since the beginning of this year, every cleaner has been very diligent and hardworking. In order to make visiting customers leave a better impression on the company, they never complain. Since the beginning of this year, the cleaning work has been strictly required, and every small detail has been done in strict accordance with the "cleaning management system". Through many interviews with cleaning staff, the service awareness of cleaning staff has been improved.

Verb (abbreviation of verb) hydropower management

Hydropower management is the basic requirement of the company's normal office. Since the beginning of this year, due to various objective reasons, the office area has been blacked out many times, which has affected the normal office work. This also requires the company leaders to contact the outside world in time to solve this problem. But usually there are problems with the lamps, switches and other electrical equipment in the office area, so we can replace and repair them at the first time to ensure the normal operation of the electrical equipment in the office area.

In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Half-year summary report of property customer service 5

The dusk rain changed during the cloud years, and Ryutsuki in Changgou fell silent. Time passed quickly. It has been more than two years since I came to _ _ _ _ _ _ Garden _ _ Property Customer Service Department. 20____ years can be said to be _ _ _ _ years of continuous development of the property customer service department and efforts to pursue quality services. While constantly improving and perfecting all the work, we welcome new forces to join our team, and it is our unremitting pursuit to establish a solid and brave team spirit. In this process, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of managers and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

First, deepen the understanding of the company's various rules and regulations and the post responsibility system of customer service assistants.

On the basis of various rules and regulations preliminarily improved in 20 years. During the 20____ years, according to the guiding spirit of "laying the foundation in one year, upgrading in two years and creating excellence in three years" put forward by the leaders, I constantly studied and mastered the relevant laws and regulations on property management and service charging standards, and became familiar with the basic situation of community owners, facilities and equipment. Over the past 20 years, we have devoted ourselves wholeheartedly to improving the sense of teamwork, and made continuous progress towards the goal of excellent service under the leadership of the company, which has been widely supported, understood and positively praised by the owners.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ On the whole, the building has been taken over and occupied by _ _ households, of which * * * _ _ households have the occupancy conditions, and _ _ households have not gone through the check-in procedures. There are * * * households with idle houses, including _ _ households with vacant houses, _ _ households with model rooms, _ _ households with project payment and _ _ households with office loans from the construction unit, and _ _ households with occupancy conditions have not yet moved in.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, carry out the duties of customer service assistant and complete other tasks assigned by customer service leaders in time.

1. Check and record vacant houses once a month, find hidden dangers of equipment and facilities, correct the violations and regulations of decoration management, and issue a rectification notice when checking the situation in the responsibility area every day, including: decoration garbage stacking, sanitation of the responsibility area, occupation of public space by the owner, unauthorized modification of equipment and facilities by the owner, sundries stacking of air-conditioned seats, hanging advertising banners, etc.

2. Be responsible for following up the waterproof maintenance work in the park, check the water leakage on site and make records, notify the construction unit to carry out maintenance and deal with all kinds of water seepage and water leakage, including the maintenance loss and customers who require recovery and compensation, which have been reported to the department manager step by step for proper handling and resolution.

3. Contact the construction unit at any time to repair the civil pipeline within the responsibility area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.

4. Responsible for handling and following up the maintenance results of guardrail and guardrail glass in the park. We contacted the construction party many times and failed to maintain it. Up to now, there are still _ _ related problems that have not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the majority of owners, we actively carry out the collection of property service fees. Among them, unpaid owners need to continue to make dunning, indicating vacant houses that have not been decorated in other places, and some owners have objections to the problems left over from the previous project maintenance. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down.

I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

20____ is a year of continuous exploration and self-pursuit. In the new year of the next 20 _ _, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, continue to strengthen the study of basic laws and regulations on property management, and understand and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve self-personality, improve work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements under the leadership of company leaders in the new year.

Articles related to the half-year work summary report of property customer service:

★ 5 summaries of property customer service work in the first half of the year.

★ Four summaries of personal work of property customer service

★ Five year-end summary reports of the customer service department of the property management company.

★ Annual Work Summary of Property Customer Service Department

★ Annual summary report on property customer service.

★ Five selected essays on personal annual work summary of property customer service.

★ Personal annual work summary of property customer service model essay

★ Work summary report of property customer service supervisor

★ Personal Work Summary Report of Property Customer Service

★ Personal Annual Work Summary Model essay Selected Property Customer Service