What if the community doesn't provide heating? Which department should I call?

If there is no heating in the community, you can complain to the following departments:

1. Looking for a property management company: entrusted by the owner, the property management company manages the buildings and ancillary equipment in the residential area and provides corresponding services. If we don't provide heating service to the owners of the community, we can investigate their infringement.

2. Find the heating department: you can find the heating department to understand the specific reasons for not heating, and negotiate the heating situation with the heating department.

3. Seek media help: If the above departments do not cooperate to solve the heating problem, they can complain to the higher authorities and the Consumers Association.

What if the property is not heated after paying the heating fee?

If you find that you have not paid the heating fee, forget to stop the machine and pay the heating fee in time. If you don't want to use heating, you can apply to the service center of the property company or heating company to turn off the heating after making up the heating fee.

All in all,

Legal basis:

property management regulations

Forty-fourth property management area, water supply, power supply, gas supply, heating, communications, cable television and other units should charge the relevant fees to the end users. Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners.

Forty-fifth of the property management area in violation of public security, environmental protection, property decoration and use of laws and regulations, property service enterprises should be stopped, and timely report to the relevant administrative departments.

After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

Forty-sixth property service enterprises should assist in the safety work within the property management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.