Shenzhen Metro Customer Service Telephone Manual Service

Customer service telephone number: 0755-88960600.

Shenzhen Metro refers to the urban rail transit serving Shenzhen City, Guangdong Province, China. Its first line was put into operation on February 28th, 2004, with 65438, becoming the eighth city in China. By the end of 2022,165438+1October 28th, the operating mileage of Shenzhen Metro was 5 18.2 18km.

Communication facilities of Shenzhen subway

The public communication service of Shenzhen Metro covers existing lines, subway tunnels, stations, parking lots, rolling stock depots, commercial areas and subway property areas. The main services include: mobile communication signal coverage; Provide data services for tenants and commercial organizations of subway properties; Provide data services for residential buildings, office buildings, commercial buildings and hotels under the Shenzhen Railway Group.

Communication information business will provide support for the digital transformation, intelligent transportation construction, platform construction, intelligent operation, digital operation and strategic development of Shenzhen Metro and Shenzhen rail commercial enterprises, and become one of the basic construction subjects of strategic development under the overall development framework of Shenzhen rail commercial enterprises.

Subway passengers who take Shenzhen Metro can use the 2G, 3G and 4G mobile communication services of China Mobile, China Unicom and China Telecom in subway stations and trains on existing lines. The third phase of Line 2, the south extension of Line 3, Line 6, Line 8 and 10 opened in 2020 have achieved full coverage of 5G signals, among which Line 6 and 10 have become the first subway lines in China to achieve full coverage of 5G mobile communication services. In the future, the third phase of Shenzhen urban rail transit will be rerouted, and the fourth phase of new lines will open mobile communication services one after another.