Zhongfa real estate

As a property company, it is said that the main service is to engage in the interests of the owners, and the main members of the Commercial Committee choose the home property to be considered by the owners, so that the owners can rest assured of the home property. Let the family feel at home first, the service attitude is important, the service attitude is abusive, and the business owner is satisfied with its quality. Deal with the owner's complaint as soon as possible, and suggest to make further efforts. In fact, work is like getting along with important things, and the work is too bad. Be considerate of the professional property manager to do a good job. First, you must know the owner information of the building under your jurisdiction, the owner's name, the owner's work, the owner's temper and personality. Second, deal with the security of cleaning engineering and ask his department to support the work. Third, effectively solve the problems of the owners and close the relationship between the owners and the collection of property fees. Fourth, understand the structure of property fees, building rounds. Fifth, solve the details of the number of floors of the building under its jurisdiction and the surrounding facilities, supermarkets, laundries, garbage stations and so on. Remember the slogan, no excuses, details decide everything.

Property management includes several aspects: 1, engineering maintenance, indoor maintenance, owner's door-to-door maintenance, maintenance, water and electricity and other indoor maintenance are paid maintenance; Maintenance and replacement of sidewalk lights, street lamps and wall painting, maintenance of water supply and power supply equipment, and maintenance of public pipelines; 2. Security protection. Cleaning and greening. Customer service reception. Maintenance standard of elevator maintenance part The standard of each property company is the same. According to the level of property fees, refer to the same charging area.

Responsibilities of the property manager:

1. The manager of the property management department specifically exercises the functions of managing, supervising and coordinating services.

2 responsible for the management of cleaning, greening, public security, maintenance, reception, visits and other services in the region.

3. Fully grasp the use process of community property public facilities and equipment.

4. Send property management documents

5. Summarize the monthly work and make a monthly plan.

6 responsible for finding qualified service projects, tracking, verifying and handling complaints from operators.

7. Collect valuable property information and promote the development suggestions of the company's property management.

8. Complete all assigned tasks.

Property services 1

Bencaidao

The basic concept of this property service, this property management is actually needed to fill the worries of the owners, broaden the interests of the owners, and be conducive to the development of residential property services. At present, community property management service is only a basic service, not a sexual service that is responsible for community safety and health work without focusing on the actual needs and special needs of owners.

Insiders pointed out that at this stage, owners' demand for property services has expanded, and only basic services have been able to meet the demand. Property companies must carry out self-appreciation and tailor-made service forms for owners.

Excellent case: At the beginning of this year, Lihai Linjun launched the Golden Key 24-hour hotel-style service. The service content is subtle, such as traveling outside the host's house, making business reservations, arranging cars, airports, stations and yards to pick up and drop off the host, and even shopping for the host.

Value-added services 2

Creativity test

Today, the basic value-added service of creative service stickers shows high housing prices. Buyers pay great attention to improving conditions and pursuing the quality of property management and service.

How does the current market situation and the level of property management directly affect whether the owners live comfortably? They can either maintain the original quality service foundation, or conceive new service points, or introduce high-level international organizations as consultants to improve the level of property services and increase the types of services.

Excellent case: traditional festivals such as Lantern Festival and Mid-Autumn Festival along Hengli Bay may increase the atmosphere of the owners' festivals and strengthen their sense of community identity.

Owner's complaint 3

Accepting complaints should be tolerant and important.

It is a painful thing for the owner to complain to the property management company and deal with the owner's complaint. Whether the owner's complaint is reasonable or not, the property management company must do it and discuss it. The property manager should be rational, listen to and ask the owners' complaints. The complainant should quickly classify the complaint information and feed it back to the department for processing.

Excellent case: Guangzhou Li Property Management Co., Ltd. used empathy to track complaints, analyze, summarize and train complaints. It is absolutely forbidden to send similar complaints again.

Community safety 4

Community security maintenance can be sloppy.

Safety is the first requirement. There is no security owner to be the housekeeper of the community, so the property company should attach great importance to the standardized management of the safe working area of the community, safeguard its responsibilities and reduce hidden dangers.

Excellent case: Poly (Guangzhou) Property Management Co., Ltd. established the first responsibility consciousness, the principle of owner's emergency work, the details of service manual, and the operating specifications of various facilities and equipment.

Property management skills 5

The actual skills of employees determine the professionalism of the company.

Property management involves public security, greening, cleaning, housekeeping, housekeeping, mechanical and electrical maintenance, etc. Some projects are very professional, and professionalism refers to the practical skills of the staff of the property management company who take the elevator and say that the elevator suddenly breaks down. Property management companies can support skills and save owners and provide a safer environment for owners.

Excellent case: Guangzhou Urban Construction Property Management Co., Ltd. won the unanimous praise of the owners by supporting a professional property management team that knows both technology and management and can provide meticulous services.

Regional greening 6

Greening management should be tailored to suit individual circumstances.

The specific environment of the residential area determines that greening protection must be the primary task of property management, and concrete measures should be taken, including publicity and reporting, to raise residents' awareness of greening and protect their homes. Only by doing a good job in greening protection can we lay a solid foundation for the effectiveness of landscaping, and its greening maintenance is important, both diligent and scientific.

Excellent case: The greening surface of Guangzhou New World Property Management Company should follow scientific principles and mechanically copy the old rules.

Property maintenance fund 7

It is very important to do a good job in property maintenance.

At present, the supervision and use of property maintenance funds for less real estate projects are gradually standardized, and developers dare to misappropriate property maintenance funds at will.

The property maintenance fund clearly stipulates that the owner needs to agree that the property management company thinks it is very important to do a good job in property maintenance. Now the problem needs to be publicly evaluated, and the owners can put forward reasonable suggestions from their own perspectives to ensure the rational use of the property maintenance fund.

Excellent case: the owner of Yijing Cuiyuan can use the maintenance fund card to monitor the property maintenance fund of the real estate.

public facilities

The income of public facilities belongs to the owner.

According to the relevant regulations, buildings other than houses and their attachments can all belong to the public property of the community, and public facilities mainly include education, medical care, culture and sports, business services, administrative management, community services and other facilities. Only some public facilities are maintained and managed by the property management company, and the income generated by some public facilities is given to the owners.

Excellent case: Guangdong Hublot Property Management Co., Ltd., in addition to the maintenance and management of public facilities, handed over the benefits generated by some public facilities to the owners to benefit them.

Community culture 9

Cultural connotation injects vitality into housing.

The driving force in real estate culture: cohesion, residential grafting, thrust attraction of real estate market, single statement: cement and steel mixture endows cultural connotation with vitality, and the cultural content of real estate is an important criterion for choosing housing.

Excellent case: Guangzhou Agile Property Management Service Co., Ltd. has devoted a lot of efforts to the construction of community culture by holding community activities such as owners' sports meeting and community football league.

Louba 10

Building bar service property management examination questions

Lou said that the private car of the property is used to ensure the safety and convenience of the owner's business, especially in the slightly remote properties such as South China Plate and Guang Yuan East. The owner of the class said that at this stage, the property development suspected of connecting the property with the urban area has been gradually completed, and the government's control over increasing the number of floor buses has gradually decreased, resulting in difficulties in operating fewer floor buses.

Comply with the market situation and implement the development model of building public transport as soon as possible. Look at the bus operation of buildings near South China New Town. Cancel the building bus to facilitate the owner's efficiency. At present, the construction of public transportation has not been fully realized. It is very important to evaluate the service level of suburban real estate property management.

Excellent case: bus fleet operation in Qifu New Village. At present, the typical bus operation of real estate operation building is closely related to its scale and operation, and it is difficult to replicate.

Quality of property manager 1 1

High-tech facilities call for high-quality talents

In the early days, property management was relatively simple, with only the householder guarding the building, protecting the hospital, sending and receiving letters, collecting utilities and so on. New materials, new technologies, high-tech construction projects, and intelligent facilities and equipment have entered residential buildings and halls, expanding the scope of property management, including security, cleaning, greening, engineering maintenance, financial statistics, and community culture. The contents include intelligent monitoring, computer management, fire patrol inspection, traffic command, pipe network maintenance, equipment maintenance and update, etc.