What knowledge and ability should a property customer service director master?

Job description 1, fully responsible for the maintenance of the company's customer relationship; 2. Plan and suggest the service mode of the community, form a systematic property service plan and implement it; 3. Handle all kinds of customer complaints and meet the reasonable service requirements of customers on the premise of safeguarding the company's rights and interests; 4. Check the renovation and maintenance workload of units and public areas to ensure that the renovation and maintenance units deliver on time and with good quality; Ensure that the internal and external environment of the property is clean and orderly, beautiful and generous, and public security and fire safety; 5. Evaluate and manage the services of external cooperative cleaning companies and equipment suppliers; 6. Staff training, motivation and management; 7. Have good communication, coordination, writing organization and business development ability, and can work under certain pressure; 8, work carefully, warm and cheerful, with affinity; 9. Strong sense of responsibility, good team spirit, responsible for the management and training of customer service personnel; 10, familiar with property management laws and regulations, familiar with relevant laws and regulations; Good English communication skills, service awareness and innovation awareness; 1 1, more than three years experience in customer service team management, experience in property management customers or hotel and guesthouse customers is preferred; 12, holders of property management post certificates are preferred.