How to be a good property director

Only when the service consciousness of the property manager is in place can the interests of the owners and enterprises be guaranteed. Improving the comprehensive quality of the director of property management department is an effective means to improve the service level of property management enterprises, which is conducive to the self-construction and development of enterprises, to straighten out the relationship between communities, owners' committees and property management enterprises, and to promote the construction of harmonious communities and society.

Property director is the soul of the whole property project management. A successful property director is a challenge to a person's comprehensive quality, which requires special skills and long-term practice accumulation.

1, comprehensive management, not proficient, but comprehensive. In the property management industry, there are many external related departments, different clients, diverse service contents, wide professional and scientific content, and many levels of internal management practitioners. The overall professional quality of the industry needs to be improved, which requires higher professional knowledge, management skills and experience of the management director.

2. Attitude leadership of the model. The property manager must take the lead, abide by and implement the company's rules and regulations, standards and processes, be loyal to the enterprise, be brave in taking responsibility, and not shirk or retreat.

3. It is very important to do a good job in property management and know yourself. The director of the management office should be familiar with the internal situation of his own organization and the situation of the owners (customers) as much as possible.

4. Comprehensive customer service. Service is an eternal theme. The property director should establish the concept of "always thinking in front of the owners", carefully observe and understand the actual and potential needs of the owners (customers), extend and expand the service items, ensure the diversity of service contents, and improve the quality of life and satisfaction of the owners (customers).

Don't be surprised. In the face of all kinds of complex or unexpected situations in property management, the director of the management office, as the event handler, will inevitably make a wrong decision that violates the normal handling rules because of emotional excitement and tension.

6. Property management should pay attention to efficiency and achieve "three quickness" when problems are found: information transmission should be fast, response should be fast, and measures should be fast; "Four timeliness": timely maintenance and scheduling, timely arrival at the scene, timely handling of problems, and timely return visit afterwards.

7. Strict service standards: adhere to the guiding ideology of quality first, implement standardized management and services, and form a unified service standard and operation specification for professional services such as owner reception, security, greening, cleaning and warranty in property management, so that every work and every link has rules to follow and laws to follow, and avoid the randomness of the operation process caused by human factors.