Job responsibilities of customer service personnel

Job responsibilities of customer service personnel 7

With the continuous progress of society, the frequency of job responsibilities is getting higher and higher. Making job responsibilities can reduce illegal acts and accidents. How to formulate job responsibilities? The following are the job responsibilities of the customer service staff I collected for you, hoping to help you.

Job responsibilities of customer service personnel 1 1, conscientiously implement the company's sales management regulations and implementation rules, and strive to improve their own business level.

2. Actively complete the work objectives stipulated by the company or promised by the department.

3. Provide customers with active, enthusiastic, satisfied and thoughtful services.

4. Provide business consultation for all kinds of customers of the company.

5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.

6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).

7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.

8, responsible for answering customer complaints phone, make phone records.

9. Complete other tasks temporarily assigned by superior leaders.

Customer service personnel job responsibilities 2 responsibilities 1

Responsibilities: Accept customer complaints and implement follow-up services.

operating duty

Accept the complaints from the owner's visits, letters, calls and emails.

Investigate and determine whether the reasons for the owner's complaint are sufficient and whether the complaint requirements are reasonable.

If the complaint is not established, reply to the owner quickly, explain the reasons diplomatically, and strive for the understanding of the owner.

According to the content and nature of the owner's complaints, they are classified and handed over to relevant departments for handling in time.

Supervise the relevant responsible departments to find out the specific reasons for the owner's complaint and the specific responsible person.

Follow up and implement the specific plan of treatment.

Real-time tracking and timely implementation during processing.

Feedback the handling situation to the owner in time.

Responsibility 2

Responsibilities: Cataloging the owner's information files and customer service files;

operating duty

Based on the owner's purchase contract, the owner's information is collected in daily contact and the owner's information file is catalogued.

According to the content of customer complaints and the handling situation after acceptance, the owner's service files are catalogued.

Responsibility 3

Responsibility statement: analyze and summarize customer feedback.

operating duty

Summarize, classify, analyze and summarize the information learned in the process of communication with customers, and write it out in written form regularly for leaders' reference.

Responsibility 4

Responsibilities: Carry out various forms of owner's activities.

operating duty

According to the company's plan, the joint property company carries out various forms of joint activities of owners.

Responsibility 5

Responsibilities: Other temporary tasks assigned by superiors.

Power:

1. Right to investigate and collect evidence: the right to know the situation from relevant departments and managers and to investigate and collect evidence;

2. Overall disposal right: coordinate the opinions of relevant departments, draw up a disposal plan and report it to the company leaders for approval;

3. Supervision right: After the acceptance processing sheet and the company's handling opinions are distributed to the relevant departments, follow up and urge them to handle it as soon as possible.

Work cooperation relationship:

Internal coordination relationship

Engineering Department, Finance Department and bidding contract Department.

External coordination relationship

Industry committees, property management companies and other units

Responsibilities of customer service personnel. Responsible for assisting the department manager to organize the department staff to carry out daily work according to the requirements of the department to ensure the quality of the company's service.

2. Be responsible for the controlled distribution and management of service-related documents.

3. Be responsible for organizing the reception and handling of the owner's complaints, keeping work records, understanding the authenticity of the incident, coordinating the follow-up and handling of the incident by various departments and regions, and finally understanding the complainant's satisfaction with the incident handling in a closed loop.

Iv. Organize department personnel to classify, summarize and count the opinions, complaints and suggestions of the owners, report the analysis to the company once a week, and notify relevant departments and regions to implement improvement measures once a month.

Verb (abbreviation for verb) organizes customer visits in various regions. Responsible for organizing regional community cultural activities, service quality evaluation and customer survey and measurement.

Six, responsible for the work inspection of each position in the department, responsible for organizing the training of department employees, and conducting case training once a week.

Seven, responsible for the supervision and inspection of the implementation of the logo in this area.

Eight, responsible for checking the accuracy of the department's computer customer information, to ensure the normal operation of the computer system and access system.

Nine, supervision and inspection of the implementation of quality planning activities, responsible for organizing, coordinating and implementing the new site construction work.

10. Regularly publicize the laws and standards related to property management to the owners/tenants, and guide the owners to solve the complaints legally and reasonably.

Eleven, the application and popularization of data statistics, organize inspection and supervision of preventive and corrective measures.

Twelve, complete other work delivered by the department.

Job responsibilities of customer service personnel 4 (1) Solve all reasonable product consultation and after-sales service for customers within the normal working scope.

(2) Responsible for handling mortgage loans for customers.

(3) Be responsible for reminding daily customers of loan payment.

(4) Responsible for the registration of commercial housing contracts.

(5) Responsible for handling real estate licenses and other documents.

(6) Participate in the completion acceptance and handover, and ask questions from the customer's point of view for the reference of relevant departments.

(7) Responsible for supervising and inspecting the quality of property management services and organizing customer satisfaction surveys;

(8) scientifically and objectively reflect the problems and opinions of customers in product consultation, sales and after-sales service, and put forward rectification opinions.

(9) Do a good job in the training of employees in this department, and constantly improve the professional quality of employees in this department.

(10) Other matters assigned by company leaders.

Customer service personnel job responsibilities 5 job responsibilities:

1, transfer customer calls, answer customer inquiries, handle customer complaints and settle claims;

2. In view of the problems existing in the service, put forward improvement opinions and suggestions to the company;

3. Deal with customer problems and after-sales technical support services;

4. Manage and maintain customer data and maintain customer relationships;

5. Visit customers frequently to help customers solve problems and improve customer satisfaction.

Qualifications:

1, good image, standard, fluent and responsive Mandarin;

2, good at communication, strong sense of learning, can quickly understand the company's business situation and customer needs;

3. Strong sense of responsibility, good team spirit and meticulous patience.

Have a certain ability to solve problems and organize words;

4. Have a strong sense of customer service and the ability to solve problems independently;

5. Have good communication skills, problem solving skills and customer marketing skills;

6. The service spirit of "customer first" is required, and everything is from the perspective of helping customers and satisfying them.

Responsibilities of customer service personnel 6 1. Responsible for assisting the front desk customer service assistant on duty to receive the owner's visit, accept the decoration application and various accreditation services;

2. Responsible for the internal affairs of the department and the drafting, printing and distribution of various documents;

3. Be responsible for summarizing and reporting the monthly material demand plan and monthly material consumption report of the department;

4, responsible for the establishment and management of the department's work data files and business records;

5. Collect and sort out laws and regulations related to property management;

6. Responsible for sending and receiving letters and registering them.

7. Assist the supervisor to prepare relevant statistical reports of the department.

8. Complete other tasks assigned by superior leaders;

Responsibilities of customer service personnel 7 Purpose:

Let customer service representatives know their job responsibilities, as well as the norms and systems that should be seriously implemented, so that their work can be successfully completed under certain systems and norms.

Article 1 Service tenet

Service and quality coexist, solve customers' worries and build the company's integrity brand.

Our goal: Join hands with customers to create first-class digital education products.

Article 2 Service objectives

Existing, emerging customers and potential target customers.

Article 3 Service concept

Enthusiasm-Treat your work, customers and colleagues with full enthusiasm.

Dedication-dedication to work, due diligence, so that dedication becomes a professional habit.

Diligence-You should be diligent, hardworking, responsible and conscientious in your work.

Innovation-Committed to continuously optimizing and innovating working methods and contents to improve efficiency.

Obedience-you should obey the instructions and work arrangements of your superiors and finish the work on time.

Article 4 Quality requirements of customer service personnel

(1) experience: have customer service experience, understand customer needs, and be familiar with enterprise operation mode and service channels;

(2) professionalism: self-restraint, courtesy, high and comprehensive knowledge, strong learning ability, and quick acceptance of new product knowledge;

(3) Communicative ability: strong language skills, knowing when, where and where to express in what language, knowing how to deal with certain relationships, having certain personality charm, having a good first impression and giving customers a sense of trust;

(4) adaptability: flexible mind, strong on-site adaptability, able to actively control topics and properly solve problems;

(5) Window image: good image, good temperament, neat appearance, decent words and deeds, and the demeanor of corporate image representative and product spokesperson;

(6) Work attitude: enthusiastic, proactive, able to serve customers in time, regardless of personal gains and losses, with dedication.

Article 5 Responsibilities of customer service representatives

(1) Responsible for customer consultation and answering in various business fields;

(2) Responsible for product introduction, demonstration and customer service;

(3) Responsible for customer telephone call back, follow up and handle customer complaints;

(4) Responsible for making work logs, weekly reports and monthly reports, and timely counting, analyzing and reporting feedback information;

(5) Complete other tasks assigned by superiors.

Article 6 Post specifications

(1) customer service representatives should always maintain a good mental state and gfd, and be serious, patient and responsible;

(2) Be enthusiastic when answering customers' phone calls, use professional terms, seriously answer customers' questions, have confidence in your own business, and don't make exaggerated promises to customers;

(3) Be familiar with the company's products and services, fully understand the details of customers, and promptly solve problems for customers in strict accordance with the relevant regulations of the company;

(4) The customer service representative represents the image of the company, makes clear the real reasons of customer complaints and the solutions they want, pays attention to the skills of language communication, and must not argue with customers or do anything harmful to the interests of the company;

(5) When the customer service representative receives a customer complaint or complaint, he should take the initiative to apologize to the customer and properly handle it, and report to the company according to the seriousness of the case;

(6) According to the daily work situation, the customer service representative will register the different situations fed back by customers in detail in the form of work logs, and report the special customer situation to the department head (or the person in charge of the center) every month and report the work summary;

(7) Strictly abide by the rules and regulations of the company and the workplace, go to work on time, and do not engage in things unrelated to work during working hours. If found, it will be punished according to the company's management regulations.

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