What are the soft powers of customers' perception of quality?

1. service attitude: the service attitude of property personnel directly affects the quality of customers' perception of property. Friendly, enthusiastic and professional service attitude can make customers feel concerned and respected, and enhance their goodwill and trust in the property.

2. Safety management: an important aspect of property soft power is safety management, that is, how to ensure the safety of residential areas or buildings. Safety measures and emergency measures, if properly formulated and implemented, can also make people feel protected, thus improving customers' sense of security.

3. Maintenance: Timely, efficient and accurate property maintenance measures can keep buildings and public facilities in good working condition for a long time, and make people feel the reliability and quality stability of facilities.

4. Management norms: the behavior norms and management norms of the property have a great influence on customers. Standardized management can reduce common management problems such as safety accidents and disputes, and also make residents feel that the quality of the property is reliable.

5. Environmental sanitation: the quality of property sanitation management is one of the important factors for customers to perceive the property. Whether the good environment and cleanliness of the community can be guaranteed will affect customers' perception of the property.