Summary of the work of the foreman of property customer service

Summary refers to the written materials that social groups, enterprises, units and individuals review, check, analyze and evaluate after a certain period, a certain project or a certain work is completed, so as to affirm achievements, gain experience, find out gaps, learn lessons and have some regular understanding. Can give us guidance in the next stage of study and work life. Let's finish the summary carefully. Do you want to know how to write a summary? The following is my summary of the work of the property customer service foreman for your reference, hoping to help friends in need.

Since taking over as the foreman of xxx property service in June, 20xxxx, responsibilities and obligations have followed. I am mainly responsible for customer service management, cleaning and greening management, financial management and maintenance material management.

(1) Consciously strengthen study and strive to improve work ability.

I consciously strengthen my study, humbly ask for advice, constantly sort out my work ideas and summarize my work methods. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on post learning to improve, through observation, exploration, practice and exercise, and gradually carry out work in depth. On the other hand, under the guidance and requirements of leaders at all levels, I never attended meetings or paid attention to them, and gradually found the key points, breakthroughs and difficulties in my work.

(two) the heart of their own work, conscientiously perform their duties.

1. Do financial work patiently and meticulously. First, do a good job of each incoming and outgoing account, record by category, and hand in all kinds of funds in time according to the requirements of the center. There are no omissions or misstatements. Xxx customer service * * * paid xx copies of receipt, card handling fee of xxx yuan, management fee of xxxX yuan, garbage cleaning fee of XXX yuan, paid maintenance fee of xxxx yuan, self-paid property fee of xxxxX yuan, and total payment of xxxxx yuan.

2. Actively do a good job in copywriting management, make forms and documents according to work needs, report them in time, and strive to standardize classified filing management, with clear directories and convenient retrieval.

3. Follow up the implementation of every phone call and visit at the front desk in time, strengthen the improvement of the completion rate, ensure that everything is concerned and echoed, and solve problems for the owners in time.

4. Management of environmental sanitation: In view of the gradual improvement of the living environment, conduct daily inspections on the sanitation of residential areas, keep records of daily inspections, weekly inspections and monthly inspections, and implement strict cleaning procedures and weekly inspection assessment methods. Strengthen the sanitary inspection of the community, ensure the cleanliness and beauty of the community, and regularly clean up and carry the debris piled up on the corridor and ceiling of the community. Regularly and irregularly eradicate the oil pollution on the ground of the old houses in the community and clean up the dead corners, which has been well received by the majority of owners and recognized by the leaders.

5. The improvement, maintenance, maintenance and replacement of all access control facilities and equipment in the community, reporting fees to relevant departments of the school, reporting inspection records and sorting out examination and approval materials have been basically completed, which has provided another insurance for the security of the community.

6. Training: theoretical training for new employees and practical training for different positions. Supervise the work of employees and stimulate their enthusiasm for work. Have a heart-to-heart talk with employees to improve their enthusiasm.

7. Satisfaction survey: In order to better improve our service, we conducted a home visit survey to community residents, giving full play to the wisdom of owners and collecting their good suggestions. Let residents evaluate our services, let us know the shortcomings and let us make progress together.

8, more to the scene to understand the actual situation, can find the best way to deal with the problem.

9. Summarize the existing problems and lessons in time, and communicate, learn and improve at the weekly meeting.

10, strive to improve their own enterprise management level and do better.

Be modest and diligent. During my year in xxx Property, I have completed some work and made some achievements, and there are still many directions that need to be worked hard. Only by putting yourself in a correct position and trying to be familiar with the business can we work in depth as soon as possible.

2, only actively integrated into the collective, handle all aspects of the relationship, in order to maintain a good momentum in the work.

Only by establishing service consciousness and strengthening communication and coordination can we do our work better.

In 20xx, the overall work has been improved, but there are still many shortcomings and problems in the details of the work, but I am confident to continue to improve, innovate, do a good job in various management work, constantly sum up experiences and lessons, and keep forging ahead, so as to be a real propagandist, shaper and executor of xxx property.

"If you don't accumulate steps, you can't go to Wan Li Road. If you don't accumulate small streams, you can't become a river." In 20xx years, I gained progress, experienced difficulties and felt enlightenment. In 20xx, I will, as always, sail for the new year with confidence and hard work.

Finally, I wish xxx property increasingly mature and standardized, and I wish all colleagues smooth work, peace and happiness!