Summary of probation period of property management

Model essay on summary of probation period of property management

The summary sample of the probation period of property management 1 passed quickly, and the probation period passed in a blink of an eye. Let me sum up my feelings during the probation period:

I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, my own tongue-tied ability is "bigger than the sky"

When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb to the top of the "building" with insufficient ladders to show sincerity and dissatisfaction.

Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.

Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.

"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.

What we "xxx people" have to do is the details, that is, pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.

"xxx" and "six hearts" services can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the cumulative result of what they have done.

Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things. This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.

I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.

I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.

Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive maintenance reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and iso9000 quality system.

Sample 2: Summary of probation period of property management. With the care and support of the company leaders and under the guidance of the company's service policy of improving the quality of property services, the project team of Perfect Space Property Department fully mobilized the enthusiasm of employees, based on improving property management services, taking "no complaints from owners, no defects in services, no blind spots in management and no defects in projects" as the working standards, and through active exploration and unremitting efforts, with a solid work style and standardized safe and civilized production management, the service quality and service level were improved.

Specific work

I. Strengthening management and continuous improvement

1, improve the supporting facilities

Since the owner moved in, the Perfect Space-Time Park has gradually exposed the construction quality problems and unsatisfactory places. In 20xx, the project leader coordinated the project and personnel in many ways to make up for the shortcomings, so that the supporting equipment and facilities tended to be perfect and won the trust of the owners, such as adding bicycle yards, installing air-conditioning timers in Building A, testing fire-fighting facilities, overhauling the power supply system, and adjusting the load of distribution switches.

Step 2 deal with it urgently

According to the actual situation of the park, Perfect Space-Time Property Department has formulated and improved various emergency plans, so as to make plans in advance, procedures in progress and summaries afterwards for emergencies, calmly deal with emergencies and eliminate potential safety hazards.

3. Energy saving management

In view of the large energy pool in the park and the difficulty for owners to pay fees, the project department studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, if the turn-on time of the hall light is set, the security personnel on duty will turn it on according to the specified time.

4. Document management

Archives management is an important work in property management, and the project department has a special person to manage the archives in form.

, leaving the handwriting and signature of the agent; In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. The input of relevant information is convenient, fast and detailed, and it is constantly updated to maintain the integrity and reliability of data.

5. Training management

According to the actual situation of perfect time and space, the property department made a detailed training plan at the beginning of the year, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge.

6. Safety management

6. 1 fire management:

Fire protection is the biggest "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households, and explained fire control knowledge to them. Perfect Space-Time Park held a fire drill on 20xx, x, x to improve the fire safety ceremony and knowledge of property department employees and owners.

6.2 Public security management:

In order to ensure the safety of the park owners, Perfect Space Security Department strictly trains the security team, implements the "six prevention" measures, and implements group defense, group inspection and group treatment to ensure foolproof. Focus on special areas, such as the strict security of high-risk areas of bicycle yards, successfully arrested three thieves and saved thousands of dollars in direct economic losses for the owners, which was well received by the owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an excellent comprehensive public security park by XX District.

7. Environmental management

7. 1 supervise and manage the greening and greening planting companies in the park, implement the reasonable collocation of greening and greening planting in the park, highlight the characteristics, and achieve natural, harmonious and relaxed effects. At the same time, the disease was eliminated and the spread of Hyphantria cunea in the park was successfully suppressed.

7.2 Park garbage classification benefits the country and the people. Saving and recycling resources have been praised by city and district leaders and park owners.

7.3 In order to keep the buildings in the park clean and tidy as a whole, and improve the environmental quality of the park, the property management department cleaned the external walls of the building twice this year, and assigned special personnel to follow up and supervise during the cleaning process, strictly controlling the quality, and optimizing the environment of the park through the clean appearance of the building.

8. Customer service

8. 1 In view of the difficulty in charging fees, the project department set up a "caring housekeeper group" to better provide caring services to the owners. In view of the charging situation, weekly meetings were held to analyze and summarize the work experience, which not only improved the service quality, but also successfully resolved the charging crisis. From the monthly fee of 800,000 yuan before the establishment of Intimate Butler Group to the monthly fee of10.4 million yuan after the establishment of the group, the company's charging index was basically completed, which eased the company's expenditure pressure.

8.2 The famous brand of stainless steel enterprise is built in the building, and the building sign is made outside the building, which facilitates the visiting customers of the park and greatly improves the building quality of the park.

8.3 Set up a publicity team of the project department, make a publicity column, publicize the work of Shichuang Shangdi Property Company and Perfect Space Property Department to the park owners, and provide relevant information to the owners in time. Such as weather forecast, rental information, life tips, etc.

8.4 Coordinate the contradictions between neighboring owners, eliminate mutual complaints, and establish neighborhood harmony. For example, the electromagnetic interference in the telecom room on the third floor of Building A, a403 computer flashes. After many times of coordination between the leaders of the property department and telecom, it was finally solved satisfactorily. There are many employees in Fumai Data Company on the third floor of Building E, which affects the use of toilets by other companies on the same floor. The property management department finally resolved the contradiction by reforming the toilet, increasing the squatting position and a lot of meticulous communication work.

8.5 When receiving complaints from the owner, classify the complaints and hand them over to the corresponding departments for handling, so as to solve them in the shortest time, and pay a return visit to the owner on the handling results.

8.6 Actively communicate with the owners, publicize the work of the property department and the company's service concept, create opportunities and conditions to create a good atmosphere, and guide and control the direction of public opinion.

Second, quality service, won the appreciation of the work summary.

1. Due to the improvement of property management services, it has won the trust of the owners. This year, Perfect Space Property Department * * assisted the owners to complete the reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation summits. Its good professional quality has won high praise from visiting units and owners.

2. In a402 Perfect Company this summer, the main switch of a distribution box frequently tripped, which seriously affected the normal office of the owner. The property engineering department organized technical force in time to help the company conduct a thorough investigation, and finally found out that the trip was caused by excessive concentration of load and serious imbalance of three-phase electricity load, resulting in a single overload trip. In order to ensure that the normal work of the owner is not affected, engineers avoid normal working hours and work overtime in the middle of the night to solve the problem, which solves the worries of the owner.

3. Heating and cooling work is an important part of the park. In order to ensure the normal operation of the owner's heating equipment, the engineering department overhauls the equipment and replaces the wearing parts during the cold and warm periods every year. This year, due to the refrigeration delay of ibm company on the 8 th floor of Building A, it has brought great inconvenience to the seasonal maintenance work of Perfect Space Property Department. After the end of ibm's delayed refrigeration, the time left for engineering maintenance is only seven days (the annual maintenance time is two months). How to complete the maintenance work in a short time has become a technical difficulty. After repeated argumentation by engineers and technicians, it was decided to carry out maintenance in sections and finally complete the maintenance work. Ibm guarantees the normal heating of the park, so that the park owners have no complaints.

4. The garbage sorting work is up to standard. At the beginning of this year, according to the requirements of XX City and shangdi street Office, Perfect Space Property Department set up a leading group for garbage classification, formulated relevant systems and processes, and configured relevant facilities. The relevant person in charge gave detailed and systematic training and explanation to the employees involved, so that the garbage sorting work was finally carried out in a high-quality and orderly manner, which was well received by the city leaders and district leaders. Because of the excellent garbage sorting work, XX municipal government plans to list it as an excellent garbage sorting park.

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