Model essay on annual work summary of business assistant

Business assistant is a necessary position to ensure the normal operation of the company's sales department, facilitate the sales department to make sales plans and achieve sales goals. What have you gained in the past year? The following is the model essay of "Annual Work Summary, Business Assistant" compiled by me for your reference only. Welcome to reading.

The annual work summary of business assistant model essay (1) XX year is coming to an end, and I make the following summary of my work. I hope I can improve faster and do my work better in the new year.

The following is my summary statement of my current work.

I. Daily work and process of industry assistance

Order: after the customer places an order orally or by email, the merchant will be informed of the receipt of the customer's order at the first time, and then check whether the quotation is consistent with the unit price of the customer's order. If there is any change, the merchant will be informed and confirmed with the customer, and then the material specification, model, packaging quantity and delivery date will be confirmed.

After confirming OK, enter the system to inform the purchasing department, and let the purchasing department reply to the arrival time as soon as possible, so that the plan has enough time to ship!

It is very likely that the customer will change the order when the purchasing department places an order. If you have placed an order, cancelled the order, increased the quantity or a series of situations, you must inform the merchant as soon as possible, and then communicate with the merchant to see if there is a better way to deal with it.

Track the arrival situation and quantity, and track whether the purchase order can arrive within the date required by the customer.

Delivery: after delivery by express delivery, tell the customer the order number and arrival time, and follow up the express delivery until the goods arrive at the customer to sign for it.

Customer sample application, after receiving the customer sample application form, write an internal sample application form to XX for signature and review, submit the signed sample form to the purchasing department, and then prepare the sample for warehousing!

Reconciliation, monthly reconciliation according to customer requirements: prepare invoices according to the system, and then prepare customer reconciliation monthly report. Bills with and without tax should be clear. After sending the statement to the customer, follow up and ask the customer to return it in case there is a payment request!

Second, their own situation

Through the daily management of business assistance, I am basically familiar with the company's operation process and master the process of the company's system operation. Although it has gained something in XX years, its own shortcomings are undoubtedly exposed. Because of short working hours, I need to improve my experience, ability and interpersonal relationship in an all-round way. "There must be a teacher in a threesome", and I will humbly ask my leaders and colleagues related questions. My shortcomings:

1, although young and energetic, but inexperienced, there is a great lack in dealing with emergencies and some new problems.

2. In terms of communication with customers, there is still a lack of active communication and exchange with customers. Communication with customers, blunt words, not good at effective expression, I feel that the whole person can not let go. These personal factors directly affect the effectiveness of the work.

Carelessness has seriously affected the efficiency of my daily work.

These shortcomings and weaknesses are fatal. Therefore, in the future work and life, we must actively correct our own shortcomings, absorb extensive experience, strive to improve the quality of work assistance, and strengthen the study of professional knowledge and skills on the basis of high quality. And set high standards for yourself and keep learning, so as to become a qualified assistant.

Work plan:

1, from the factory to the company, I have been dissatisfied with the status quo. I forced myself to study more and expand my knowledge. I like to challenge and surpass myself, so I also want to have more opportunities to show myself at work! At the same time, I hope the work can be affirmed.

2, strengthen the understanding of all aspects of the product, so as to better grasp the product knowledge.

3. Self: We should extensively absorb work experience and actively communicate with customers. Establish self-confidence, maintain a good and positive attitude, and strive to improve the quality of vocational assistance. Overcome your own shortcomings, so that the work can be completed more effectively!

Annual Work Summary Business Assistant Fan Wen (2) has been working in XX Service Center for one year unconsciously. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to a XX employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

I. Main work contents in the past year

1. Handle the procedures and certificates of the owner's house expropriation and decoration, and file the owner's information, files and keys; Among them, XX households delivered to the park, XX households handled the delivery procedures, XX households handled the decoration procedures, and XX households stayed in the owner;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Make, send and file letters and documents, send XX copies of the current annual work contact list and XX copies of the rectification notice; Warm reminder XX copies; XX copies of departmental meeting minutes, and XX copies of big article release instructions.

Second, in the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of Director XX, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when XX and XX houses were delivered, the time was short, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially XX days before delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw XX's calm and sweet smile and skillful reception skills from afar, a wave of ripples appeared in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

I realized the importance of details in my work and life. Because of its "oblique", the details are often despised or even ignored, and people often feel cumbersome and have no time to take care of them. In XX's work and life, I deeply realized that the details can not be ignored and careless; Whether it is drafting every document, every punctuation mark, or refining the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

3. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with the joy of success and the excitement of work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In the brand-new year of XX, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects.

4. Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette;

5. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of photoshop and coreldraw software;

6. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work;

7. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join this lovely and excellent team of XX just after graduating from school. The cultural concept of XX and the working atmosphere of Housekeeping Department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year! Thank you, my work is finished!

Annual work summary model essay, business assistant (3) After a year of continuous learning and the care and help of colleagues and leaders, I have completely integrated into the big family of xx company, and my personal work skills and work level have been significantly improved. Now I will briefly summarize the work in the past year as follows:

First, adapt to the characteristics of office work with a down-to-earth working attitude.

As an important hub department in the operation of enterprises and institutions, office is a comprehensive department that communicates, coordinates and handles internal and external work, which determines the complexity of office work. Due to the shortage of staff and heavy workload in our office, I worked with three colleagues, Qi Xin, and tried my best to learn from them in time when I met places I didn't understand, and completed all the tasks assigned by the leaders with high quality and efficiency. During this half month, I didn't meet many kinds of activities and receptions, but I was able to actively cooperate with my colleagues to do a good job in logistics support, and I tried my best to do it in one place, no matter how much I did, I just wanted to do the things assigned by the leaders well.

Second, strengthen study and pay attention to self-cultivation and quality improvement.

Leaders require us to have advanced ideas and look at everything with a scientific development view in order to adapt to the future development of the company. So I constantly improve my professional level by studying the Internet, books and various documents. In the work, we can proceed from the overall situation of the unit, proceed from the overall interests of the unit, think of everything for the unit, help each other among colleagues, maintain a harmonious working atmosphere, and form a harmonious and tacit working atmosphere. In addition, I also pay attention to drawing nutrition from my work and real life, and earnestly study relevant business knowledge such as secretarial writing, scenic spot construction and development, publicity and promotion, and file management. At the same time, learn from leaders and colleagues with an open mind, learn from each other's strengths, and enhance service awareness and overall awareness. For office work, I can think ahead, and I can plan, operate and execute any work quickly.

Third, insist on being a man in advance and strive to do a good job in daily work.

Enthusiastic service for employees and tourists In order to do a good job in daily work and serve the whole staff and tourists enthusiastically, I have made the following efforts:

1, attendance, can arrive at the office ten to twenty minutes in advance every day, make good preparations before going to work, and clean the offices of the two leaders in time.

2, document processing, in strict accordance with the provisions of the state institutions document processing procedures. When issuing a document, it can be handled in strict accordance with the procedures of drafting, reviewing, countersigning, issuing, printing, stamping, registering and issuing a document; When receiving official documents, they shall be handled in accordance with the procedures of registration, planning, batch handling, distribution, urging, filing and filing, and there shall be no mistakes in handling official documents.

3. Filing of paper documents and electronic documents. In my work, I pay special attention to the sorting and preservation of paper materials, and timely save and archive the useful ones and destroy the useless ones. Because a lot of paperwork is computer work, I set up a personal work data file in the computer. And every Friday, I will classify the materials I have worked for future reference.

4. In dealing with the relationship, I can take the initiative to fill the position at work. And can strengthen communication, close cooperation and mutual support with other departments to ensure that there is no mistake in the overall work. In my work, I set a working principle, that is, my work should be completed with good quality and quantity, and things that are not within my scope of work should be completed on time with the cooperation of other personnel, so as to take the initiative to help and serve warmly.

5. In system construction, the concept of "giving priority to scientific management, supplemented by humanistic care" is adopted. In order to strengthen the management of people, finance, materials, law and environment, the new director, shortly after taking office, concentrated on comprehensively revising and perfecting more than 20 systems such as various management systems and post responsibilities according to the spirit of the meeting, highlighted system management and strictly followed the rules, which made certain contributions to the institutionalization and standardization of management work. Moreover, the perfection of these management systems fully embodies the management thought of dealing with things rather than people, and makes all the work in the bureau orderly.

Fourth, be strict with yourself and always be vigilant.

I try to sum up everything and constantly explore and master ways to improve work efficiency and quality. Because I am still a new comrade, I have insufficient experience in dealing with people and working experience. In my daily work and life, I can learn from old comrades with an open mind, ask them for advice, learn from their strengths, reflect on my own shortcomings, and constantly improve my political and professional quality. I always remind myself to be sincere in dealing with people, to have a correct attitude, to actively find ways, and I will try my best to do it no matter how big or small it is. At ordinary times, we should always ask ourselves to observe labor discipline, unite with comrades, start with small things such as cleaning, and be strict with ourselves. Treat everything with the belief of not seeking success, but seeking nothing.

1. I am not serious and responsible for my work, and my post awareness needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In this respect, I still have many shortcomings, for example, I didn't grasp the key points when taking the minutes of the meeting, and the records were incomplete, which led to the omission of some important contents.

2. Not fully familiar with working procedures, not fully familiar with their own business, and not forward-looking and responsible for their work. As a result, you will occasionally encounter haste in your work, and even some mistakes that should not appear.

3, lack of care, not careful enough. Secretarial work is relatively simple but varied, which requires me to be careful, professional and thoughtful. In this respect, I am not careful enough, and sometimes I am careless and careless.

Verb (abbreviation of verb) the direction of future efforts

1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.

2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.

3, love their jobs, can't work for the sake of work, in daily work to take the initiative rather than passive response, to actively carry out the work, abandon the impetuous waiting mentality, good at planning and doing things, willing to do things, dare to do things, can do things, can do things.

4, usually need to pay more attention to exercise their listening ability. In daily work, meetings, leadership speeches, etc. , to have concentrated attention, sensitive response, profound understanding, solid memory, comprehensive wit, delicate taste; In the process of doing things, don't say unfounded words, don't do uncertain things, don't make promises easily, and keep your word.

5. Pay attention to cultivating one's comprehensive quality, combine political theory study with professional study, improve one's political quality and professional ability, make contributions to the future of the scenic spot and make greater contributions to one's career.

In a word, with the joint efforts of the three of us for a year, the work in the office has made great progress than before. I feel that my ideological understanding, business and theoretical knowledge have improved significantly. These advances are inseparable from the strong support and help of new and old comrades in the overall situation. I learned the hard-working and hard-working professionalism from the old comrades, and also increased my confidence and efforts from the energetic new comrades. Here, I sincerely express my gratitude and respect, and sincerely hope that in the future work, the bureau leaders and colleagues will continue to give me care and support, and please criticize and correct my mistakes in work and life. In the new year, I will work harder, develop my achievements and correct my shortcomings.

Business Assistant Annual Work Summary Model essay (4) Unconsciously, I have been in XX for two years. In retrospect, it's the third time I've joined the company. But the position of administrative clerk is new to me. During this time, I studied hard to adapt to the company's fast-paced and efficient working environment.

With the care and help of my leaders and colleagues, I have completed my work diligently and practically, and learned all the contents that I should learn and what the leaders asked me to learn. Although I haven't fully learned them, I haven't reached the point of perfection, but I will combine theory with practice in my future work to further learn these contents. At the same time, I also successfully completed the tasks assigned by the leaders. Here, I would like to express my sincere thanks to the leaders and colleagues who have cared about and helped me! Below, I will make a summary of my work in the past year:

First, I studied document writing, document typesetting, document filing, system establishment, six human resources systems, commodity bar code training manual, corporate etiquette, product knowledge and so on.

1, I spent nearly a week learning the writing and typesetting of official documents. So far, with the enthusiastic help of leaders and colleagues, I have basically been able to finish this work independently. But there are still many shortcomings, and I will make further efforts in my future work.

I spent a few days studying production management system, safety management system and administrative management system. After studying, I independently compiled the file management system and office supplies management system according to the requirements of the leaders.

3. I studied the members of the barcode system (training manual) and the application guide of barcode (quick introduction to coding), and contacted the manufacturer of barcode after learning.

4. I have learned two books, Handbook of Corporate Etiquette and Tutorial of Official Document Writing. After studying, I made a slide of "Corporate Etiquette Training".

5. I have learned a part of the product knowledge and the existing products of our company, but I know little about the chemical fertilizer market and the products of other companies, which needs to be strengthened.

Second, with the help of the company's leaders, the writing, publishing, approval and filing of the company's official documents were completed.

1. In the past two months, I have completed the minutes of all staff meetings from the first phase to the fifth phase, the minutes of the first phase of the financial accounting department and the minutes of the first phase of the marketing department, and released the "Official Document of xx Company to XX Office -XX Company" for display on the company's crm platform.

2. According to the needs of the work, the original and copy of the contract files between the development company and the fertilizer company are filed in different categories, and the corresponding spreadsheets are made and displayed in the file column of the company platform.

At the same time, the work of printing, copying and faxing the instructions of the leaders was completed. Notifications and documents issued by the company are uploaded and distributed in time.

Third, sort out all the documents in the filing cabinet, and make the employee roster and employee address book.

1. XX and I sorted out all the files in the filing cabinet together, made corresponding forms and sent them to the manager of XX.

2. Re-create the employee roster and enter the personal data of all employees in the crm platform.

3. Completed the form of employee address book and sent it to each employee's mailbox.

Fourth, I applied for social security.

1. applied for social security of XX together.

2. I handled the social security of XX Logistics and our company in XX month. At present, I have made clear all the processes and locations of social security, but I will not calculate the amount to be paid.

These two social security payments were completed on the basis of others' calculations and filling out forms, so this is the first thing I am familiar with in the next year.

Five, office supplies into the unified management of the company.

1, XX and I counted the company's office supplies inventory and made corresponding forms, and then made an office supplies ledger.

2. The document "Office Supplies Management System" was issued and implemented from XX.