Detailed Rules for the Administration of Store Security Services

Model essay on the management rules of store security service

1. Public safety management

The security work of shops includes public security and theft prevention, emergency prevention, monitoring center management, vehicle management, parking lot management, etc. Its management points are as follows:

Safety management is the focus of shopping mall property management, which must be paid attention to. It consists of two parts: fire control and public security management.

Shops and properties are generally equipped with advanced automatic fire alarm devices and automatic fire extinguishing devices, which are directly connected to the TV monitoring system. Once a fire is found, the smoke reaches a certain concentration or the temperature reaches a certain height, these two devices will automatically transmit alarm signals to the alarm device, TV monitoring system and automatic sprinkler through wires;

Use TV monitoring system to do all-round and multi-angle shopping. When suspicious persons or emergencies are found, the monitoring personnel will record videos in time for verification.

Monitoring probes must also be placed in underground garages or open-air parking lots to prevent vehicles from being stolen.

In the aspect of civil air defense, due to many shops and crowded people, it is easy to cause TV monitoring dead ends, and civil air defense is essential in commercial service property management.

When the security guards who mainly enter and leave the store find suspicious people, they will use walkie-talkies to inform the security guards in the store to pay attention. Mobile posts should be constantly patrolled and maneuvered, diligent in observation and analysis, good at finding problems and solving them in time.

It is necessary to deal with emergencies and incidents in a timely manner to prevent the situation from expanding, pay attention to protecting the scene, and report to superiors and public security departments in a timely manner.

2 anti-theft and anti-theft management

There are many entrances and exits in the building materials market, and the management is decentralized and difficult. Security guards should be set up at the entrance and exit of goods, whose duty is to check whether the goods brought out have invoices and whether they are legally purchased; When purchasing goods and delivering goods (bulky items) to customers in large shops, the goods are piled up on the outdoor ground of the shops, which is easy for criminals to take advantage of. At this point, security guards should be vigilant to prevent items from being stolen;

Some thieves hid in a hidden place in the store before it closed, waited until late at night to commit crimes, and then went out among customers after opening the door the next day. Therefore, after the store is closed, the security guard should remind the business owners to carefully check every corner and hidden point of the store, and be vigilant and strengthen patrol when on duty at night;

The quality of security guards on duty at night should be higher. More than two security guards and one manager should be discharged on duty at night, and the store should take necessary technical measures at night. To ensure the "first pass" of security at the entrance to the market, security personnel have a strong sense of responsibility and are good at observing words and feelings. If suspicious personnel are found, report to the security guard in the store with walkie-talkie to attract attention.

When there is an emergency in the store, the security and management personnel should operate according to the emergency handling procedures. Prevent the situation from getting worse, pay attention to protecting the scene, report to the superior or call an ambulance in time. In particular, occurrence monitoring refers to the omni-directional and multi-angle monitoring of the store by using the TV monitoring system.

If suspicious personnel or unexpected events or incidents are found, the monitoring personnel shall record them in time for verification.

Outdoor parking lots should also be equipped with surveillance cameras to prevent vehicles from being stolen. In case of theft, the video will provide evidence and clues, which will help solve the case.

The importance of this work requires the security personnel in the monitoring center to work seriously and professionally.

4. Fire management

The importance of store fire protection is self-evident. There are many people in the shop, and the relative area of stairs and passages (especially those on fire) is small, which brings great difficulties to evacuation in case of fire.

There are many commodities on the market (and most of them are flammable), and the fire is easy to burn quickly; Wide area, because there is no firewall to stop, the fire spreads very quickly; Smog suffocation is often the highest death rate in fires. In view of the importance of fire prevention, the store is equipped with advanced fire detection devices (smoke detector and temperature detector) and automatic fire extinguishing devices (sprinkler). These devices are directly connected to the automatic fire alarm system. As long as various places are prone to fire, smoke and temperature reach a certain limit, these two devices will automatically transmit alarm signals to the alarm through wires for effective monitoring and prevention.

Formulate a fire management system suitable for the actual situation of the store (including several sets of fire emergency treatment schemes); Shop departments and property management departments should clarify their respective responsibilities and arson scope; The security personnel in the fire monitoring center should be clear about their responsibilities. To achieve "unified command, district management, graded responsibility, clear responsibility, nip in the bud", and earnestly implement the fire policy of "prevention first, combining prevention with elimination".

When the fire alarm number is found on the monitoring screen, immediately notify the nearest security personnel to go to the scene for verification and disposal by walkie-talkie; If it is really a fire, it should be implemented according to the emergency plan and reported to the head of the security department to organize fire fighting. The key point is to evacuate the people in the store and ensure personal safety. After the accident, make an investigation and analysis report and put it on record.

If a fault alarm is found, it should be quickly removed and restored, and the maintenance department should be informed immediately to assist the maintenance department in troubleshooting as soon as possible and make detailed records.

Regularly check fire-fighting facilities, equipment, equipment, fire exits, signs and fire doors to ensure that they are in good standby state, with smooth exits and clear signs. Some merchants may add electrical equipment without authorization to prevent dangerous phenomena such as excessive contact resistance, line aging, overload and friction caused by electrical overload.

Conduct regular fire training and fire drills among employees, managers and business households, so that everyone can use fire fighting equipment, master fire escape knowledge, and constantly improve fire prevention awareness and fire fighting business level.