What are the ideas and highlights of improving the quality of property services?

1, strengthen staff training and continuously improve the overall quality of staff. Excellent staff is the guarantee to improve the quality of property services.

2. Do a good job in handling the complaints of the owners, instead of complaining about the owners, and regard the complaints of the owners as resources to improve and perfect the property services.

3. Cultivate the quality management habits of ISO900 1, and follow the rules and be meticulous.

4. Be honest and trustworthy, keep promises and abide by property service contracts. Property management belongs to the service industry, and the goods provided are intangible "services". In the final analysis, its management is to provide satisfactory service for the owners.

Property profile:

The word "property" was translated from English property or estate, and was introduced into coastal areas and inland areas from Hong Kong, meaning property, assets, real estate, real estate, industry and so on. Since the word was introduced into China in 1980s, it has now formed a complete concept, that is, property refers to all kinds of houses and their supporting equipment, facilities and venues that have been built and put into use.

Property can be large or small. A flat can be a property, and a building can also be used as a property. The same building can be divided into several properties according to different ownership. Property includes a variety of formats, such as office buildings, commercial buildings, residential quarters, villas, industrial parks, hotels, factory warehouses and other property forms.