Template of monthly work plan for cleaning supervisor

Give full play to the spirit of unity and cooperation of Z Property Company, mobilize the subjective initiative of employees and enhance the

Template of monthly work plan for cleaning supervisor

Give full play to the spirit of unity and cooperation of Z Property Company, mobilize the subjective initiative of employees and enhance the sense of ownership.

1. Hold a working meeting regularly every week. While summing up the work, actively and fully listen to the voices, opinions or reasonable suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

In order to improve the service level, we will implement the "responsibility system of all staff taking the lead". Every employee has the responsibility and obligation to receive the suggestions from the owners and visitors, and transmit them to the service center at the first time, and has the obligation to track the processing results and inform the recommenders so that the service can be fully reflected from beginning to end. Establish the owner as the center and promote the "one-stop" brand-new service concept.

Third, activate the management mechanism

1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs and do their best, and report directly to the supervisor, who is directly responsible to the manager. At the same time, each supervisor and the person in charge of the management office signed a management objective responsibility letter.

2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3. Formulate practical management measures and implement the "first inquiry responsibility system".

4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.

6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3, urgent repair rework in time, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

6. The management office plans to set up a community cultural activity group to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is over 95%; The property management report is published to the owner once a year.

Five, increase the intensity of training, pay attention to the training effect.

The management office will select elite soldiers and set up a training implementation team with managers as the main body to train new employees and on-the-job employees:

1. New orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2. In-service training

Training content:

1 and z rules and regulations of property management company

2.Z Property Management Company Employee Manual

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

Intransitive verbs promote Z property service brand and establish a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer Service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7. Safety and fire management: Strengthen the training of security personnel in meetings, etiquette, management skills, communication skills and emergency handling. , improve the identification system, and manage the entry and exit identification and registration of foreign personnel (decoration personnel), rental housing registration, household handling, etc. And require security guards to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, do a good job of acceptance.

After the new property is completed and accepted, before the owner moves in, the property management company should set up a property takeover acceptance team in time to conduct a comprehensive takeover acceptance of the taken-over property to ensure that the taken-over property is basically qualified and meets the quality requirements of the owner. Acceptance of takeover is mainly visual acceptance and use acceptance, with emphasis on whether the visual acceptance is qualified and whether the use of facilities and equipment meets the requirements of the owner; Completion acceptance is an all-round internal and external quality acceptance; Take-over acceptance is a service-oriented acceptance of the owners in advance to prevent serious problems in property quality and extensive complaints from the owners, rather than a legally effective government evaluation behavior.

Eight, to carry out diversified measures

The management office will take the following series of measures to develop diversified businesses, strive to build a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.

extreme

For the smooth operation and development of xxx Property Company, provide efficient and high-quality services for the owners and tenants, complete various property management and economic indicators entrusted by the owners, and give full play to the functions of the property, so that xxx Property can constantly sum up management experience, improve the level of property shrubs, actively participate in market competition, expand the scale of management, and finally go to the market, and completely transform into operational property management, thus making this year's work plan.

I. Staffing and Training Plan

This year is the first year of operation of xxx Property Management Company. Implement two brands (1.xxx property management company's 2.xxx management center) as a team. On the basis of retaining the original function of xxx center, it will eventually go to the market through the operation of xxx property. According to the unified management arrangement of the factory, it is planned that the company will have 37 employees, including 7 managers, who will participate in the training according to the factory training arrangement.

Second, on behalf of the rent, collection plan

According to the entrustment requirements of property management in the factory, the xxx building and other property buildings to be built will be rented on behalf of others. It is planned that the rental rate of entrusted houses in xxx Building is above 96%, and the rental income is not less than ... ten thousand yuan, and the collection and payment of water, electricity, heating and expenses will be completed as required to ensure the normal operation of the property under its jurisdiction.

III. Income plan (property management fee, rent, agency fee)

This year's property management fee is RMB ... million, the rent and agency fee is RMB ... million (... x20%), and another * * * is RMB. Among them, the total property fee and agency fee of xxx building is RMB ... Other income is RMB. ....

Fourth, the cost control plan

This year, its expenditure will be controlled at ... million yuan (excluding the above repair costs ... yuan), including:

65,438+0. The total salary of personnel including the three funds is: ... ten thousand yuan (calculated according to the current 48 employees).

2. Self-funded public utilities: ... 10,000 yuan.

3. tax: Ten thousand yuan.

4. Other ... 10,000 yuan.

Verb (abbreviation for verb) business expansion and income-generating plan

1. It is planned that Liangyou Home Economics Service Company will be officially put into operation before the end of February, with an annual income of not less than 20,000 yuan.

2. Organize and set up a research group to expand the scale of external management, assign a special person to be responsible, and strive to expand the scale of property management by not less than 5,000 square meters before the end of the year to achieve profitability.

Six, comprehensive management and fire safety work plan

1. Maintain the title of comprehensive management advanced unit in Tianshan District and strive for the title of advanced health unit.

2. The 24th of each month is the inspection day. Organize relevant departments to conduct a comprehensive "four precautions" inspection of the building, find hidden dangers and make timely rectification to prevent all kinds of accidents to the maximum extent.

3. Complete all the work required by the fire department and the general office.

4.5 In August, organize secondary safety, engineering and sanitation personnel to participate in the use of fire-fighting facilities, and carry out anti-drug publicity and fire-fighting publicity in combination with legal publicity month, anti-drug day and fire-fighting day, at least three times a year.

5. Ensure the public security and fire safety of the property under its jurisdiction, put an end to major public security accidents and all fires.

Seven, building maintenance, facilities and equipment maintenance plan (determined according to the time of building demolition)

1. Cleaning, painting and reconstruction of external walls along the street of buildings.

2. Maintenance and painting inside the building.

3. Cleaning, repair and maintenance of the central air conditioning system of the building.

4. Maintenance, cleaning and debugging of fire alarm system.

5. Replace the piping system.

Tisso

In 20xx, under the leadership of the logistics group, the property management company inherited the group's purpose of "serving and educating people", worked hard, sought truth from facts and innovated, and * completed the annual work task. 20xx is a year in which the Group advocates high-quality service, the development plan of the Group is ready to go, and our work serves as a link between the past and the future. In addition to firmly adhering to the concept of "service" as always, we should also broaden our working ideas, accurately analyze the opportunities, difficulties and challenges faced by the company's development, strengthen the sense of crisis, advocate the sense of hard work, and work with one heart and one mind to achieve the comprehensive, healthy and orderly development of the Group's work, so as to lay the foundation for fully fulfilling the goals set by the Group's development plan. This year, our company's work focuses on the following aspects:

1. Seriously implement the implementation of iso9000 family standards advocated by the Group, do a good job in daily work and improve the service quality of the company.

This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

2. Rectify the ranks of cadres

The property management company is integrated from the original four centers, with a large number of employees. At the beginning of the company, cadres did not compete for posts. After nearly a year's work, some cadres are competent for this job, while others still lack the ability. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

3. Rational Planning Department

At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.

4. Actively promote the "payment by fee"

The work of "substituting fees for funds" is very important for property management companies. Judging from the current school operation, the operation of property management companies is struggling. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

5. Staffing, creating posts, reducing staff and increasing efficiency.

Considering the huge team of property management companies and the shortage of funds, the company is prepared to attract young and promising people to work as much as possible, and does not allow people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

6. Train cadres and employees in a planned and step-by-step manner.

Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

7. Mobilize the enthusiasm of all employees of the company and generate income through multiple channels.

Among all the companies in the logistics group, our property management company has the lowest income-generating ability, because all the work is centered on "service"

With this theme, it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

(1) Conduct domestic business. A large number of property companies are cleaners and many cadres have such practical experience. It is more in line with our company's current reality and a starting point for income generation to start from the hygiene and cleanliness in housekeeping.

(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices. In order to let teachers have more time to work and study, we are willing to solve these complicated things for teachers.

(3) flower rental and trading business. My property management company has a greenhouse in the school management department, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property companies, one is automatic coin-operated washing machine; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.