Self-evaluation of property manager's becoming a full member

Since March 20xx, I have worked in XX Property Service for three months. In the past three months, especially since I presided over the daily work of XX Property Service Department, I have led all the staff to conscientiously implement the spirit of the company's instructions, standardize management, innovate services and strengthen fees, and have achieved certain results in both internal management and service fees. The three-month work is summarized as follows:

I. Operational aspects

In 20xx, with the strong support of leaders at all levels and the hard work of all staff, xx Property Service Office has made some breakthroughs in management, and the collection of property fees has been greatly improved, with the property collection rate reaching 95%. According to the preliminary accounting, the income of XX Property Service Office in 20 10 exceeded 3 million yuan, and the operating capacity of the Property Service Office was gradually improved. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

Measures 1 Carefully sort out the arrears in the previous period, and implement tasks, responsibilities to people and special collection for the part that can be collected. For units that deliberately evade and maliciously default, we wait for the opportunity and send a reminder by registered mail, which increases the pressure on enterprises that default, and has achieved certain results.

The collection of 2XX property fees takes the form of service first and then charging, and the utilities are also paid by the company to the water supply and power supply department. The company invested a lot of money in the operation process, which virtually increased a lot of risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance, and will implement it for new enterprises from the fourth quarter of this year, and gradually transition to old customers and big customers, so as to improve the collection rate and reduce business risks.

Initiative 3 dismissed a group of people who seriously affected the stability of the workforce at the end of last year.

The fourth measure is to solve the problem of employee annual leave left over from the previous period. According to statistics, employees in the security department have more than 1000 hours of annual leave for various reasons. In order to digest these hours without increasing extra expenses, I took the lead and set an example, leading two managers of the security team to their posts, trying to overcome unfavorable factors such as hot weather and physical fatigue. We even stayed up for 48 hours, gritted our teeth for more than a month and finally solved the problem raised by this employee many times, ensuring the stability of the team.

Initiative 5: Hold regular meetings of team leaders and key employees and actively communicate with employees, solve their demands in time and listen to their ideas carefully. Employees are full of energy and have no emotions.

Second, management.

In 20XX, I carefully studied the company's documents and implemented them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion. In order to better implement the system, we conducted an internal audit of field service and internal control in strict accordance with the audit plan at the beginning of the year, and accepted the audit of China Quality Certification Center 20 10 and 1.

Initiative 1 actively sort out various management systems and processes, introduce a number of management systems according to the actual situation of XX, and strictly implement them, so that the systems do not become a mere formality.

Initiative 2: Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

Measure 3: Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

The fourth measure pays attention to the influence of managers' own quality on employees, and always exerts a subtle influence on every employee with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

In the process of serving the owners for 20xx years, we broaden our thinking and think boldly, and together with the management committee and management company, provide innovative, efficient and high value-added services for enterprises entering the park. According to statistics, the service satisfaction rate has all reached the standard, which has a certain increase compared with the same period in 2009.

Initiative 1 closely cooperate with the requirements of "upgrading archives and innovating management" put forward by the management Committee, and do a good job in vehicle management, greening and weeding in the park that the management Committee leaders are concerned about.

The second measure is to implement the system of regular communication and return visit, and report the operation of the week to the management Committee on time every Friday.

The third measure is to pay close attention to the management mode of IT enterprises, understand their service status and characteristics, integrate characteristic services into existing property services, give full play to the characteristics of R&D companies belonging to the telecommunications industry, and assist owners to provide convenient services such as mobile phone network transfer and number network transfer.

20xx is the first year of the company's three-year rolling development. I will base myself on my post and strive to lead all the staff of XX Property Service Department to make their own contribution to building Ctrip property brand!