What are the principles of property management?

1, the principle of taking customer needs as the center. The service provided by customers is as satisfactory as possible, the defects are rectified as much as possible, and the quality is improved as much as possible. Assign highly professional, enterprising and hard-working property staff to effectively manage and serve the maintenance, noise pollution, decoration and fire fighting proposed by the owners. For the owner's home maintenance, housekeeping, baby care, nanny, cleaning, green plants, bodyguards and other special services to be perfect.

2, to maintain and increase the value of the building life cycle as the principle. Property companies and property staff need to scientifically, rigorously, regularly and accurately maintain, inspect, patrol, maintain, clean and repair all hardware and software within the scope of public buildings, public facilities and ancillary facilities, public venues, public spaces and building red lines, so as to ensure the uniform appearance and beautiful colors of the building facades.

Any building, equipment, facilities, site, road space, landscape greening, etc. Will wear out, destroy and become extinct with the passage of time. The function of property management is to prolong the life cycle of the building through careful maintenance, maintenance, order and inspection, so as to preserve and increase the value of the owner's property, which is the ultimate goal of property service.

3. The principle of transparent and open service. Both the contract system and the gratuity system require the property management company to provide open and transparent services to ensure the rights and interests of the owners. Details are as follows:

3. 1 expense disclosure; Property service fee, secondary pressurization fee, elevator fee, decoration deposit, decoration garbage cleaning fee, all kinds of license handling fee, parking space property fee, temporary vehicle parking fee, parcel agency fee, household maintenance fee, household housekeeping fee and so on. Must be open and transparent.

3.2 time opening; The working hours of the property management company must be open. Working hours of managers, working hours of employees, vacation time of property personnel, weekend rest time, etc. It should be publicized to the owner.

3.3 standard disclosure; The standards of property services need to be disclosed to the owners. Such as maintenance cost standard, timely maintenance rate, qualified rate of maintenance, accident rate, fire safety rate, intact rate of greening maintenance, intact rate of houses, etc. All need to be publicized to the owner.

3.4 The process is open; How to deal with the problem property, how to complain if the owner is dissatisfied with the property, what is the complaint standard, the process after the owner's warranty, the decoration process, the moving process, the moving process, the moving process and the visiting process.

4. The principle of paying attention to human nature as the biggest starting point. Property management is the management of things and the service to people. Only by carrying out good service according to the characteristics of human nature can we get the approval of the owners. Such as smile service, greeting service, warm service, zero interference service, respect for owner's privacy, community cultural service, owner's various competition services, holiday greeting service and daily care service.

5. Take the owner's income as the principle. Through various comprehensive services, property management companies not only meet the requirements of owners, but also make use of public parts, venues and obvious locations. Advertise, occupy land, set up stalls and conduct marketing activities in residential areas or property management areas. No matter what kind of business activities, as long as they pass through the public facilities and venues in the community, they should be the basic idea of taking them from the people. These expenses can be used for public maintenance, transformation and renewal in addition to the reasonable profits of the property management company industry (managers' remuneration). If it exceeds the benefits of community maintenance, renovation and renewal, it can be fed back to the owners, such as adding entertainment facilities, leisure seats and other convenience facilities.