What are the business scope of property management?

With the increasing competition in the property management industry, property management enterprises need to grasp the ever-changing market changes more and more. Excellent domestic property management production enterprises pay more and more attention to the research on the industry market, especially the in-depth study on the development environment of enterprises and the changes of customer demand trends. Then, first of all, we must clarify the business scope. What are the business scope of property management? Next, I will bring you an analysis of this problem. Please read and understand the article. 1. What are the business scopes of property management?

1, house maintenance management. Ensure the normal use of houses and equipment in a safe and legal state. And through standardized and scientific use, give full play to the maximum efficacy of houses and their equipment.

2. Provide greening management. Formulate and implement the greening management regulations within the jurisdiction to provide a green and elegant living environment for owners and users.

3. Health management. Regularly and timely clean the sanitation of the area under its jurisdiction to provide residents with a comfortable and clean living environment.

4. Public security management. Manage buildings and their equipment safely and effectively, ensure the personal safety and property safety of property owners and users, and formulate and improve relevant anti-theft measures.

5. Vehicle appearance management. Strictly control the vehicles parked on the main roads and fire exits in the community.

6. Management of public municipal facilities. Provide entrusted management of municipal facilities such as water, electricity, gas, heating, express delivery and communication facilities.

7. Management of illegal buildings. Cooperate with the demolition office to report, supervise and manage illegal buildings.

8. Provide a variety of life services.

Second, the basic principles of property management

(1) Principle of clear rights and responsibilities: In the property management area, the rights and responsibilities of owners, owners' assembly, owners' committee and property management enterprises should be very clear, and the rights and responsibilities of all departments of property management enterprises should be clear. All the owners in a property management area form the owners' meeting, and the owners' committee is the executive body of the owners' meeting. Property right is the basis of property management right, and owners, owners' assembly or owners' committee are the main body and core of property management right.

(II) Owner-led principle: Owner-led refers to taking the owner's needs as the core and putting the owner in the first place in property management activities. Emphasizing the leading role of owners is the fundamental difference between modern property management and housing management under the traditional system.

(3) Service first principle: Every job we do is service, and property management must adhere to the principle of service first.

(4) Unified management principle: only one owners' meeting can be established in a property management area, and a property management enterprise can implement property management in a property management area.

(5) Principle of professional efficiency: unified management by property management enterprises does not mean that all the work must be undertaken by the property management enterprises themselves. Property management companies may entrust special services within the property management area to professional service companies, but may not entrust all property management within the area to others.

(VI) Principle of reasonable charges: funds for property management are the material basis for good property management. Property service charges should follow the principles of reasonableness, fairness and the adaptation of charges to service levels. To distinguish the nature and characteristics of different properties, the owners and property management enterprises shall make an agreement according to the relevant provisions. The fees charged should be acceptable to both owners and users, and they feel that the quality and price are consistent and the value is worth the money. Property management special maintenance funds shall be managed and used according to law. Property management companies can increase their income by implementing paid services and diversified operations.

(7) The principle of fair competition: Property management is the product of the socialist market economy. In a market economy, an open, fair and just competition mechanism should be implemented. When hiring a property management company, we should adhere to the bidding system, and the entrusting party will invite tenders. Generally, there should be more than three property management companies bidding, and the bidding should be open and fair.

(VIII) Principle of handling affairs according to law: The problems encountered in property management are very complicated and involve a wide range, and the whole property management process is always inseparable from laws and regulations. The property service contract signed according to law is a normative document with legal effect and the basic basis of property management.

Third, the basic content of property management

According to the nature and mode of service, the basic content can be divided into three categories: conventional public service, targeted special service and entrusted special service.

1, public service

Refers to the public management and service work in property management, which is the most basic management and service provided by property management enterprises for all residents and owners. There are mainly the following eight items:

(1) Main building management and daily supervision of residential decoration;

(2) the management of housing equipment and facilities;

(3) Environmental sanitation management;

(4) Greening management;

(5) Cooperate with public security and fire departments to maintain public order in residential areas;

(6) Vehicle order management;

(7) Services of public institutions;

(8) Property file management

2. Target service

Refers to the services provided by property management enterprises to meet the needs of some households, groups and units.

1 daily life class;

2 commercial services;

3. Culture, education, health and sports;

4 financial services;

5. Brokerage agency services;

6 social welfare category;

3. Entrusted service

When property management enterprises implement property management, the first category is the most basic work, which must be done well. At the same time, according to their own ability and the requirements of residents and employers, determine the specific service items and contents in the second and third categories, adopt flexible and diverse management mechanisms and service methods, do a good job in the management and service of people-centered property management, and continuously expand its breadth and depth.

Special service is actually a supplement and perfection of special service.

The above is the whole content of "What are the business scopes of property management". From the above introduction, we can know that the business scope of property management includes not only basic safety and hygiene, but also house maintenance, vehicle management and basic municipal facilities management.