How to summarize the work of clerk's probation period

How to write a summary of clerk's internship work? Let's take a look at Bian Xiao's sharing today.

1, the summary of the clerk's probation period can be described as a clerk at first, obeying the arrangement during the probation period and actively completing the work assigned by the leader; 2. Then you can describe yourself as modest and prudent, diligent and studious during the probation period, humbly asking old comrades for advice and learning from their strengths; Finally, you can reflect on your own shortcomings during the probation period and constantly improve your quality.

How to summarize the work of clerks during the internship 1

Time flies. It has been three months since I came to the company. During the three-month probation period, I got along well with my colleagues and worked as the front desk of the company under the guidance of the leaders and the cooperation of my colleagues. During the three-month probation period, I not only learned the company's rules and regulations, but also learned the corporate culture. But also have a deeper understanding of the work at the front desk. If I want to do this job well, I must have an important understanding of front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.

The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off.

Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete.

If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency.

When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.

Fourth, transfer the phone, pay attention to polite language and use the company's standard language.

Hello! Foshan _ _ Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can go to _ _. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

The work scope of the front desk work done during the three-month probation period may be smaller; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

In this year's work, I will constantly improve my image, work quality, efficiency and sense of responsibility.

(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should constantly improve your language ability and answer the guests skillfully. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mei, and the knowledge is very practical. After class, people will be more confident and have more temperament.

(3) Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.

(4) Strive to create a good prospect environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

How to summarize the work of clerical probation II.

I have been in the company for three months, and the company stipulates that I will become a full member after three months. During these three months, I have been working hard to complete my work tasks and do my own administrative front desk work well. Disassembly is the summary of my work these days.

First, work hard and stick to your post.

Since I worked as an administrative receptionist, I have always adhered to the concept of hard work. I never relax, insist on completing every task of myself, and always bear in mind my responsibilities. I often work overtime because I haven't finished my tasks at work, because I know that if I don't lay a good foundation now, my future work will be extremely difficult and very hard. When you come to work, you must do your own task and do what you should do without any escape.

Work is not easy to cherish, and doing a good job is to cherish work. I insist on completing the task at work and will not relax until the end of work every day. At other times, as long as I am working, I will never slack off. Work can't be ignored. We must pay enough attention to this work and do it well. I know that every job needs our efforts and efforts. I love my job. I am willing to work hard and persist in doing well every day.

Second, learning will progress.

Every post has a lot of knowledge that we need to sum up and do well. No one can do his job well without studying and making progress. To do all this well, you need to work hard and learn at work. There will be many problems in the work that need to be solved urgently. In order not to affect my work, I will record the problems in my work, but I will solve them in my spare time after work and won't keep them. It is necessary to solve this problem at a faster speed. Combining problems with work can deepen the impression. Asking for advice and searching online are also indispensable learning methods that I often use.

Third, unite efforts.

It is impossible for one person to do a good job, and everyone needs to unite and cooperate. Without unity, there will be no cooperation, which will only complicate the work and make the original simple things impossible to complete. Unity can shorten our working hours and greatly speed up our work. At work, I just unite all my colleagues, establish friendship with them, keep in touch, seek results from them in time when necessary, and be responsible for which month I successfully passed the probation period.

Fourth, be polite.

As the administrative front desk, there are many people in contact, and politeness is a must. Good manners will make people happy, make people feel valued, and even bring them closer. Yes, what others feel is the goodwill and culture of the company, giving people the impression that the company is tall. Communication companies have a good reputation, and civilized and polite reception is more acceptable.

Politeness not only shows the image of the company, but also shows the personal quality.

I have always been a civilized reception and a polite answer since I worked. I have never made other customers angry. I will stand in the position of others and use my own means to win the recognition of customers.

The end of three months is a new beginning. I will continue to work hard in the future and I have been working hard.

How to summarize the work of clerk's probation period 3

It has been three months since I graduated from school and worked in _ _ hotel. Three months' work has made me feel a lot. I cherish and appreciate this opportunity. Now I will summarize my work in the probation period of _ _ Hotel as follows:

First, keep a good first impression.

As the window of the hotel, the front desk is the first impression the hotel gives the guests. First of all, we should keep our image, smile and be full of energy, and greet our guests with our most beautiful side, so that every guest can feel our sincerity and enthusiasm when entering the hotel.

Second, pay attention to the preferences of guests.

When guests enter the hotel, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to say their names and positions accurately, so that guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests so that they can feel unexpected surprises every time they stay in the hotel.

Third, provide personalized services.

When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If we are foreign guests, we can explain the local customs to them, take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, ask the guests if they are tired, and go through the formalities quickly. When guests check out, they need to wait for a few minutes for room inspection. At this time, don't let the guests stand, ask them to sit down and wait, and ask them how they are staying or what they think of the hotel, so as not to make them feel. Further communication can make guests feel warmer and eliminate all kinds of unpleasantness encountered by guests in the hotel.

Fourth, smile service.

In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and keep nodding your head during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be better.

The work at the front desk gave me many opportunities to get in touch with the masses. In the conversation with them, I learned a lot about reality and what I should do well. This is how we have come, and this is also the result of our continuous progress. No one can tell what my future job will be like, but I know that as long as I work hard, I will definitely get what I want!

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I'm glad that I can be a receptionist. I'm proud of my work. I really love my job and hope to become a full-time employee of _ _ Hotel. I promise that in my future work, I will make a good personal work plan and try my best to create my own glory here!

How to summarize the work of probation clerk 4

During my probation as a clerk, I made great progress in my work and study under the guidance of the company, the care and help of department leaders and the friendly cooperation between colleagues.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines, and do a good job at the same time. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and good service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

How to summarize the work of clerk's probation period 5

In a flash, my probation period is coming to an end. Through these two months of study and work, I am familiar with the basic situation and related work of the company, understand the important work contents and responsibilities of the property management company, and have a specific understanding of the work of the property management company.

In the next two months, with the care and guidance of the company leaders and the enthusiastic help of my colleagues, I quickly became familiar with the company environment and adapted to the new job. Now I will briefly summarize my work during the probation period as follows:

1. Abide by the company's rules and regulations, earnestly study business knowledge, perform post responsibilities, and obey the arrangement of leaders. As a new employee of the company, I understand the company's brand-new business philosophy and management model, and clarify my post responsibilities.

2. Take the initiative to learn and adapt as soon as possible. Get familiar with the environment quickly, actively consult and learn from leaders and colleagues with an open mind, basically master the relevant work content, workflow and working methods, and successfully complete all the work arranged by leaders.

3. Do a good job at the front desk. Organize desktop files, wipe the glass desktop regularly, and keep the front desk clean and beautiful.

4. Do a good job in daily express delivery, deliver it quickly after signing for the express delivery and register it.

5. Do a good job of answering the phone. Refuse to promote harassing calls, transfer important calls to relevant departments in time, register those who are not answered, and report to relevant departments or personnel in time.

6. Strictly check in and out personnel. Non-company personnel, except those led by company personnel, should first ask about their purpose and respond politely, and then call the relevant internal personnel to allow entry before being released.

7. Assist other departments to complete all temporarily entrusted tasks.

In addition to the tasks that the front desk should complete, I should also do the following:

First, for the handling of merchants' inquiries and complaints, we should be warm and thoughtful, polite and standardized, accept them patiently and carefully, and make corresponding records. If you encounter problems that you can't handle, you should first patiently comfort your customers, explain to them, stabilize their emotions, report to the superior leaders in time, and solve the problems.

Second, for the daily maintenance work of merchants, the name and telephone number of the maintainer should be registered after receiving the maintenance call, so that the maintenance department can follow up, fill in the warranty form quickly and hand it over to the relevant department, and file the maintenance form number after being confirmed by the industrial and commercial households.

Third, assist other employees in the customer department to complete other tasks entrusted by the leaders.

After the probation period is over, it will be a brand new beginning. As a member of _ _ _, I will do my best to do my job well and assist other departments to complete the tasks entrusted, study relevant knowledge hard, improve my working ability and basically improve my own shortcomings. Finally, thank the leader for giving me this opportunity. I will work hard in the future and constantly improve my ability and quality in all aspects in order to be a competent person and contribute to the development of the company!

It's been more than two months in a blink of an eye, and all the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life!

I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work! After coming for two weeks, the supervisor asked us to start urging the property fee. I happened to know the owner of Building 2, and he kept asking me about the real estate license.

At work, I always remember that every move I make now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during the probation period. I can't just work for study, but also create value for the company. In order to further improve my quality and professional level, I need to strengthen the following points:

1. When answering the owner's phone, listen carefully to the reason for the caller's call. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the host in a calm voice, "Thank you, goodbye!" "

2. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is _ _ property", use honorifics, confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

3. When the owner goes to the service center for help or complaint, when he enters the door, he stands up, greets the owner with a smile and says, "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely and deal with them in time to ensure the return visit rate of 100%. When the host left, he stood up and said, take your time and welcome to come again! "

4, do a good job in the registration of keys in and out of borrowing, do a good job in the establishment, update and management of information in the region, so that the registration is perfect, accurate and without omission.

5. Be proficient in the procedures of occupation and decoration, and do a good job of registration.

I hope I can be more careful as a regular employee in the future, so that I can continue to learn and progress in my work and grow up with _ _ property!

When I am about to become a regular employee, I review my work in the past few months, sum up my experience, find out my shortcomings, cooperate with the company's strategic policy in a more pragmatic manner, refine the division of management, tap my personal potential, seek benefits from management, strengthen my own study, enhance my overall awareness, continue to exert my professionalism and dedication, and work together with all my colleagues for the company's development.

How to summarize the work of clerk's probation period 6

It has been a week since I came to work in the company on _ _ this month, and I have learned a lot about being a clerk. Compared with this position, it is much more standardized. At work, I have been humbly asking for advice, doing my duty and trying to do a good job.

The following is a summary of the work since this week:

1, implement relevant personnel management system.

Statistic the attendance situation realistically every day. Those who are absent should ask the reasons and make records. At the beginning of the month, according to the statistical data, a punch table was made. Write a new time card at the end of the month. Go to rt_ in the morning to check whether the staff of all departments are in, and call to ask if they are in. Every week, I will go to the other three subsidiaries to check the hygiene, check the badge and time card, and check the computer. After the inspection, I will fill in the code of conduct checklist and the administrative inspection schedule.

2, familiar with personnel files

A few days ago, we briefly explained the induction of various contracts and certificates and their uses. Although not all of them can be memorized, we probably have an understanding, clear content and placement.

Step 3 accept a new resume

According to the actual needs of the company, the personnel department conducted targeted and reasonable employee recruitment. Take every candidate's resume seriously, register it, send it to the director for screening, arrange the interview time, and call them one by one, treat every candidate who has the opportunity to come for an interview with the most enthusiastic attitude, and lay a good foundation for the company leaders to further select new employees.

4. Other administrative work

The administrative work is tedious, from cleaning the leadership office, cleaning the conference room, opening and locking doors when going to work, copying, scanning, faxing, ordering food, sending express mail, printing business cards, updating websites, registering consumables and recipients of various departments, purchasing office supplies, training new employees, keeping company seals, contract documents and cooperation letters with other companies, handling social security and stopping insurance for employees, renting contracts of leaders of other departments and filing them.

The completion of every job is a test of responsibility and working ability. How to simplify the complex, ensure foolproof, and how to obtain efficiency at the lowest cost is not only a requirement for company employees, but also applicable to administrative staff.

Generally speaking, the position of administrative assistant is very casual, and it is always accumulated bit by bit, unlike other employees who have to complete the workload every day. Often trivial, you need to take notes from time to time. There are even more annoying gods, because the company is responsible for everything from the inside out, even if you don't need to be responsible, you should know what is going on. I hope to work harder in the future and the leaders will put forward more valuable opinions, and I will correct them in time!

How to summarize the clerk's work during the probation period 7

Time is always fleeting. I have gained a lot from working at the front desk for more than two months. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.

First, the daily work content:

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;

3. Update the address book. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;

4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;

5. Record the daily duty and clean the front desk and VIP room;

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;

7. Clean the offices of the general manager and chairman;

8. Receive daily newspapers and mails and hand them over to relevant personnel in time;

9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;

1 1, register the temperature every day, turn on the air conditioner as required and make records;

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems:

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice:

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;

4, work progress and problems encountered in the process of work should be reflected to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

The above is what Bian Xiao shared today, and I hope it will help everyone.