A summary essay on the establishment of civilized units in banks (three articles)

Summary of bank civilization creation 1

In order to strengthen the mass civilization creation in our city and deepen the mass civilization creation activities, XX Credit Union, under the correct leadership of the Municipal Civilization Office, the local party committee, the government and the municipal credit cooperatives, took striving for the benchmark of rural credit cooperatives in Zhejiang Province as the starting point, taking advanced models as the demonstration, and aiming at improving the quality and level of civilized services, launched the activity of creating civilized units in 20xx closely around the center. Now, we will report the work of our agency in the first half of the year to the higher authorities as follows:

First, the organization and leadership are strong and the creation work is solid.

XX Credit Union holds high the great banner, conscientiously implements Scientific Outlook on Development, resolutely implements the Party's line, principles and policies, consciously adheres to the policy of "grasping with both hands and being hard with both hands", and puts the establishment of civilized units on the important agenda. In order to promote the civilization construction, XX Credit Union set up a leading group, made a plan, defined the goals of "Seven Good" (good team building, good staff quality, good quality and efficiency, good quality service, good internal control management, good environmental sanitation and good social image), and held a mobilization meeting to strengthen organizational leadership, publicity and education, strengthen inspection and assessment, and strengthen system construction, so as to achieve clear goals, specific measures and implementation of assessment. Establish and improve the creation mechanism, and deploy, implement, evaluate, reward and punish the creation work and business work together.

The leading bodies are United and cooperative, democratic in style, pioneering and innovative, diligent and honest, and set an example in the creation activities, giving play to the role of demonstration and driving. Within the unit, the responsibility system for the creation of civilization is implemented at different levels, and all employees generally participate in the creation activities, forming a good situation of "people at all levels, people in charge of everything, all indicators, and meeting the standards within a time limit". Actively carry out activities such as "one-day charity donation" and "free blood donation", enthusiastically support social welfare undertakings, and strive to contribute to the creation of local civilization.

Second, in-depth ideological education and good moral character.

XX Credit Union has always regarded ideological and moral construction as the focus of moral education in the whole society, made full use of traditional advantages, earnestly strengthened ideological and moral construction, and formed a team spirit of striving for progress. In the first half of this year, XX Society actively and timely held a symposium on "Special Education on Party Style and Clean Government" and "Learning the Spirit of the 18th National Congress", built a learning window for the 18th National Congress, organized a general cleaning of Leifeng Day Park, carried out grave-sweeping activities in Tomb-Sweeping Day, promoted patriotism, strengthened publicity and education, vigorously carried forward and cultivated the national spirit, and guided the broad masses of cadres and workers to establish correct ideals and beliefs, world outlook, outlook on life and values. Adhere to social morality, ideological morality and professional ethics education activities such as "changing money for customers at home" and "popularizing financial knowledge". Employees in the whole society always keep in mind the purpose of serving the people and consciously abide by the policies and regulations of the party and the state and the rules and regulations of the industry. In recent years, there have been no cases of violation of discipline and no major safety accidents.

Third, the learning atmosphere is strong and the style is advanced.

XX Credit Union insists on organizing employees to learn and test business knowledge, law popularization, party affairs knowledge, industry etiquette, family planning, fire fighting, case prevention and control, etc. , form a good fashion of full-time learning, lifelong learning and conscious learning. By strengthening the construction of leading bodies at all levels, we can achieve advanced concepts, novel concepts and novel strategic awareness. Adhere to the system of collective learning and education, study 2 days a month, establish a roster, sign in in time, and make a good record of learning. At the same time, the club takes the opportunity of "being a post expert and striving for an example" to carry out business skills training twice a week, so that new and old employees can learn from each other and make progress together, which improves the overall business quality of all employees and creates a good atmosphere of "learning from the benchmark, striving for the advanced, forging ahead in harmony and striving for development". All the staff of the club advocate science, oppose superstition and advocate a healthy and civilized lifestyle.

XX Credit Union implements the health and epidemic prevention system to ensure the health of the outlets within its jurisdiction. Do a good job in population and family planning, keep accounts on a quarterly basis, and report the related work to the family planning rate 100%. The whole society actively creates a "harmonious credit union", creates a "warm home" and infects every employee with a "home" culture. Investigate the abnormal behaviors of employees and "nine kinds of people" every month, pay attention to employees' internal and external ideological activities for eight hours, implement the system of dynamic investigation of employees' thoughts, grasp the pulse of employees' thoughts, and enrich employees' cultural and entertainment life by participating in activities such as "Spring Festival Evening", "Learning the 18th National Congress, I'll talk about the party class" speech contest, "Celebrating March 8th" fun sports meeting and "Learning the 18th National Congress knowledge contest".

Fourth, strengthen democratic management and act in strict accordance with the law.

XX credit cooperative has a reporting system and rules of procedure for major issues. Major issues are decided by the team through collective discussion and research, and always adhere to the work style of "code of conduct, fairness and transparency, coordinated operation, honesty and efficiency". In the first half of the year, two democratic life meetings have been held. Through collective research and discussion by the Party branch, 1 activists were trained to join the Party organization in the first half of the year. The democratic election of six workers' representatives to participate in the third workers' congress organized by the Associated Press effectively reflects the wishes, wills and demands of the workers and staff.

5. Beautiful internal and external environment and civilized service.

XX Credit Union conscientiously implements the environmental protection system, and has made remarkable achievements in environmental publicity and education, standardized and orderly internal management, and clean internal and external environment, and actively carries out greening and beautification to ensure the orderly development of the work. The agency has always attached great importance to the cleaning of offices and business outlets, established a monthly health examination system for directors, and regularly checked the hygiene and cleanliness of outlets within its jurisdiction to create a comfortable and beautiful working and living environment for employees.

Since the beginning of this year, taking the opportunity of striving for the benchmark of rural credit cooperatives, our society has continuously innovated financial services and standardized civilized services. With "clean and tidy environment" to serve customers, perfect service function, brand-new image, excellent quality and flexible way, the "three tones" service: greeting, asking and answering, walking and sending, has effectively promoted the standardization of window service. Continue to promote democratic appraisal "looking back", civilized work and civilized management, and improve the scientific management system; Adhere to civilized service first, actively carry out activities such as "strengthening party building, changing work style, promoting development" and "six prohibitions" and "eight regulations", earnestly contact the masses, do practical things for the masses, further promote the governance and special rectification of special cases of "irregular management", base on a new starting point, achieve new leaps and climb new heights.

Six, the business level is high, and the work performance is remarkable.

XX Credit Union actively builds the brand of boutique banks, takes the road of developing boutique resources, establishes a scientific business philosophy, realizes the transformation from extensive to intensive, organically combines the expansion of development scale with the optimization of structure, and promotes the sustainable development model. Take agriculture, rural areas and small and micro enterprises as important growth points, adjust the unreasonable credit structure, and give full play to the role of supporting agriculture and helping small enterprises. In the first half of the year, the balance of social deposits was/kloc-0.02664 million yuan, and the balance of loans was 544.04 million yuan, supporting 53 small and micro enterprises, an increase of/kloc-0.3 over the beginning of the year.

It is the firm belief and unremitting pursuit of XX Credit Union to take it properly and benefit the people's livelihood. We will continue to consciously fulfill our social responsibilities, be excellent corporate citizens who are law-abiding, honest, charitable and harmonious, and make contributions to the coordinated and sustainable development of Dongyang's economy and society. Civilization is not created once and for all, and the brand of civilized units is not a permanent brand. All employees of XX Credit Union will always take the work of creating civilized units to heart, put it into practice, strive to be civilized units and civilized employees, focus on building a new mechanism of civilization creation, explore new forms of civilization creation, and form a new bright spot of civilization creation. For the shortcomings in society, we will continue to learn from advanced civilized units, correct the shortcomings, and do a better job in the work of "creating civilization" units.

Summary of the Establishment of Banking Civilization II

Since 20xx, under the correct leadership of Liyang Municipal Party Committee, Municipal Government and the superior bank, the Bank has earnestly practiced Scientific Outlook on Development, solidly carried out the activities of striving for excellence, actively served the local economic development, and further promoted the activities of establishing civilized units, thus realizing the healthy and rapid development of its various businesses, achieving good economic and social benefits, and making due contributions to the social and economic development of our city.

Under the care of leaders at all levels, the Bank won the ankang cup Competition Champion in Changzhou in 20xx, the qualified labor protection trade union in Changzhou enterprises in 20xx, and the sales department, Kunlun Sub-branch and Shi Sheng Huacheng Sub-branch won the honorary titles of "Changzhou Women's Civilized Post in 20xx", Changzhou Women's Civilized Post in 20xx and Changzhou Women's Civilized Post in 20xx-20xx.

The better realization of the above results mainly benefits from the following practices:

First, strengthen organization, centralize leadership and implement the creation measures.

Since the beginning of this year, the bank has attached great importance to the creation of civilized units and put the creation work on the important agenda as a work that drives the overall situation:

(1) Improve the organizational structure and implement specific responsibilities. In the early days of its establishment, the bank set up a leading group to set up a branch. Formed a * * * working mechanism in which the top leaders personally take the lead, the party and government trade unions carry out their work in an all-round way, the comprehensive management department takes the lead, and all departments pay attention to it together. Since I started the establishment of civilized units, I have organized several working meetings to study and deploy work plans and arrangements, and decomposed the creation tasks into specific responsible departments and included them in the performance appraisal of departments and responsible persons, which strengthened the sense of responsibility of all departments for the creation work and ensured the smooth development of the creation work.

(two) to improve the creation system, clear the requirements for creation, and standardize the creation work. Focusing on creating a civilized industry, the Bank formulated the Work Plan for Creating a Civilized Unit of Bank of China Liyang Sub-branch, which defined the overall planning and specific requirements for creating a civilized industry. And implement it to the specific responsible person to ensure that all work and links are interlocking and not out of touch.

(3) All employees should strengthen the publicity and create an atmosphere of creation. Since its establishment, the Bank has held many executive meetings, mobilization meetings, symposiums and other meetings, earnestly conveyed the relevant documents on the creation of civilized industries, and made full use of the news media inside and outside the Bank to carry out publicity reports on the creation, so that the employees of the Bank can further understand the significance of the creation and realize the important role of the creation activities in promoting the development of various businesses of the Bank. Improve service quality, establish a good social image, strengthen the awareness of bank employees to participate in the establishment of civilized units, and lay the foundation for the establishment of banks.

Second, pay attention to morality, cultivate a new style and vigorously promote cultural construction.

The construction of moral lecture hall has achieved practical results. Since the beginning of this year, the bank has launched a new round of moral lecture hall construction. On the basis of summing up the previous construction, the basic form of "people around us talk about their own affairs, people around us talk about their own affairs, and people around us teach their own affairs" has effectively promoted the construction of spiritual civilization and the improvement of employees' moral quality based on reality.

1, unified understanding and effective promotion. The small fulcrum of the moral lecture hall is a big project of moral construction. This year, the bank promoted development by building an ethics lecture hall, strengthened management by building an ethics lecture hall, improved service quality by building an ethics lecture hall, and continuously improved the ideological quality, moral quality and professional quality of employees throughout the bank, so as to comprehensively enhance core competitiveness, sustainable development ability and soft power. Due to the unity of thinking and clear objectives, the "Moral Lecture Hall" activities have been promoted in an orderly, rapid and effective manner throughout the bank.

2. Establish lecture halls and create an atmosphere. According to the requirements of the higher authorities on the construction of moral lecture hall, the core values of "pursuing Excellence", "honesty, performance, responsibility, innovation and harmony" have been established, and a strong learning atmosphere has been created with the connotation, basic content and norms of morality, famous sayings and classic stories of ancient and modern celebrities.

3. Establish an employee-based team. In the moral lecture activities, the Bank adopted the basic form of "people around us talk about their own affairs, people around us talk about their own affairs, and people around us teach their own affairs", so that the touching stories of "little people" around us can be put on the "big stage" and a moral propaganda team with systematic youth party member and advanced moral representatives as the backbone can be formed. Each department has its own touching stories and typical figures. At present, there are many part-time lecturers and hosts in the branch library.

4. Refine the process and highlight innovation. The basic mode of our moral lecture hall is "singing a song, watching a short film, reciting a classic, telling a story and making a comment", which strengthens the sense of ceremony in the lecture hall and forms the main mode of "I listen, I watch, I talk, I discuss, I choose and I do". According to the different educated groups, our bank has chosen to add four links: the last moral lesson, a blessing newspaper, a blessing card and a social practice. The "last moral lesson" is taught by the person in charge of the unit around the moral construction of the department; "Send good news", combined with reading classic content, send a book about moral cultivation; "Write a greeting card", write the message of "kindness, kindness and auspiciousness" on the postcard printed by our bank and send it to your relatives and friends to show your gratitude; "Do a social practice" combined with volunteer activities, organize the oath of service commitment, and advocate employees to participate in public welfare activities. Everything around people is original and familiar. Moral lecture hall guides people in credibility, inspires people in learnability and improves people in feasibility.

The third is to strengthen team building, improve quality and enhance the image of BOC.

Since its establishment, the Bank has always insisted on strengthening team building as the premise and top priority of creating a civilized industry, rallying people's hearts, strengthening quality and enhancing image, and comprehensively strengthening the construction of talent team. Earnestly implement various service measures to strive for Excellence and actively expand service channels. 20xx In April, our bank acted as the agent of Jiangsu Shangshang Cable Group Co., Ltd. to conduct the first 3-year loan Huitong business with a term of USD 7,965,438+0,000. 20xx 165438+ 10, Liyang Sub-branch and the Municipal Textile Chamber of Commerce jointly held a recommendation meeting for small and medium-sized enterprises with the theme of "going out" in Liyang Hotel. Following the lead bank in 20xx, Jiangnan Bank participated in the loan, and syndicated the loan of 65,438+85 million yuan to the city and township roads, achieving a green income of 7.3 million yuan. In 20xx, the bank successfully led the bank, organized China Merchants Bank as a participating bank, and made a syndicated loan of 300 million yuan to Ke Hua Holdings Limited, which was highly praised by the local government, enterprises and customers.

(a) to play a central role as the focus, strengthen team building. The members of the branch team give full play to their exemplary role and do it themselves. They analyze problems, study measures and guide the whole jurisdiction through monthly business meetings and weekly office meetings. For the contradictions and problems in business management, leading members do not evade, shirk or accommodate, take the lead in setting an example, actively respond, handle them safely, and create a harmonious development environment. Adhere to the people-oriented, conscientiously promote the openness of government affairs, and expand employees' right to know and participate through internal websites, bulletin boards, and employee congresses. At the same time, the team members conscientiously implement the provisions of the Central Commission for Discipline Inspection and the Party committees at higher levels on strengthening the party's work style and building a clean government, strictly discipline themselves, and set an example. For sensitive work such as credit supply, bidding and procurement, and network decoration, team members insist on operating according to procedural norms, and do not express subjective opinions or tendencies. No matter whether you go to the grassroots or the enterprise, you can consciously abide by the regulations, arrive without pomp, and refuse banquets and gifts.

(B) to strive for excellence as an opportunity to strengthen the team building in party member. First, conscientiously do a good job in the leadership review of the activities of striving for Excellence, and actively carry out various thematic practice activities of innovation and transformation around the center and serving the overall situation. Second, we should conscientiously grasp the "three nodes" in the activity of striving for Excellence: making use of the Spring Festival to do a good job in leadership review, annual public commitment and situation and policy education; Use "July 1st" to extensively carry out the work of selecting and commending advanced models; Through the activity of "Love is a heart-to-heart thread", the relationship with grass-roots employees will be closer. Third, organize a series of Party Day activities, organize party member cadres to study the basic theory, knowledge and history of the Party in depth, and enhance the awareness of all party member people to know, love and prosper the Party. Taking the 18th CPC National Congress as an opportunity, organize all party member to seriously study the spirit of the 18th CPC National Congress, and create a good atmosphere by carrying out educational activities in party member with prominent themes, distinctive features and various forms.

(3) Strengthening the construction of cadres with the construction of work style as a breakthrough. This year, the Bank actively participated in the "heart-to-heart" activities carried out by the municipal banks. According to the requirements, the bank leaders went deep into the grassroots front line, paired with each outlet, achieved "six ones" in specific work, determined a contact outlet, served as a "liaison" for outlet services, completed a marketing task, served as a "salesman" for outlet business, experienced a lobby service, and served as a "collector" for outlets and customer needs. Since the launch of the activity, the leaders of the bank have gone deep into the grassroots front line, strengthened communication, understood the basic situation and public opinion, effectively supported and helped grassroots outlets to solve bottlenecks in business management and business development, and assisted outlets in business marketing. At the same time, combined with the key periods such as the end of the season and the end of the year, they have been able to go deep into contact points, do a good job in policy transmission and counseling communication, further strengthen the construction of "bank heart project" and enrich the "bank heart project"

(4) Focus on education and training, and constantly improve the quality of cadres and employees. In the past two years, we have taken the activity of establishing civilized units as an effective means to cultivate and shape the workforce, and carried out various forms of education and training in combination with our own characteristics. Focus on employee education and training, career planning and the construction of market-oriented selection and employment mechanism, attach importance to enriching the basic quality of all kinds of talents, increase job exchanges, improve the business development ability of key marketers such as account managers, and strengthen the education and training of professional and non-professional personnel. Taking advantage of the expansion of training resources brought by the extension of the provincial video conference system, we will run or participate in various training courses of the superior bank by means of "going out, please come in", ensuring that each employee will concentrate on training for no less than 40 hours each year, improving the scope, timeliness and quality of employee training and effectively improving the quality of cadres and employees.

(5) Focusing on young employees, we will carry out activities such as "I will escort new employees when they join the company", debate contest for new employees, English salon and talent show contest for young employees, build a platform for the healthy growth and career development of young employees, establish a dialogue mechanism, enhance communication, give young employees more organizational care, and help them learn, identify and integrate into the corporate culture of China Bank as soon as possible.

Fourth, improve the image, create initiatives and improve the quality of service.

(1) Build a long-term mechanism to ensure daily progress. By clarifying the hierarchical responsibility system, continuously tracking and urging the implementation of rectification, a long-term management mechanism to promote the construction of the service system of the whole bank was gradually established. The bank conducts quarterly evaluation, reports quarterly and holds the "analysis and rectification meeting on improving the service quality of the office"; The assessment mechanism was further improved, and branches were promoted to establish a monthly mandatory inspection system around the annual target, and the establishment of a morning meeting assessment system at outlets continued to advance. In the third quarter of this year, the bank ranked among the best in system service evaluation.

(2) Optimize the hall service and build a standardized process. Standardize lobby services, establish uniform service standards and service processes for the whole bank, and enhance customer experience. In terms of hardware, the service facilities of the bank's business outlets are centralized and unified in accordance with the requirements of the Standard for the Configuration of Service Facilities in Business Places of Bank of China Jiangsu Branch (Version 2.0); In terms of software, the "Service Process Optimization Plan for outlets" has been formulated, and the Personal Finance Department is responsible for the implementation of the service sales process of the whole bank, clarifying the service specifications of the staff serving in various positions in the lobby, establishing unified service standards throughout the jurisdiction, improving customer experience and enhancing customer satisfaction.

(3) Improve departmental services and improve management efficiency. Throughout the year, we will focus on "serving the grassroots" activities to promote the quality of departmental services and enhance grassroots satisfaction. First, the third-party evaluation company collects the opinions of the front desk every quarter, timely feeds back the opinions and demands of the front line on the services of functional departments, and urges the middle and back-office departments to better support the front desk. The second is to take the initiative to go to the grassroots level and solve practical difficulties at the grassroots level. During the "good start" period, functional departments such as the General Management Department, the Business Management Department, the Corporate Banking Department and the Personal Finance Department went deep into the grassroots to understand the business development needs, provide on-site counseling and communication, help solve practical difficulties, improve service management efficiency, and boost grassroots service capabilities.

(4) Pairing poor villages and actively supporting local governments. Since 20xx, with the concern of the leaders of the Agriculture and Forestry Bureau of the Municipal Party Committee and the support of the leaders of Du Nan Town Government, the Bank has fully communicated with Hook Village on the long-term planning of the village's infrastructure and the development of the collective economy, and has visited Hook Town and Village many times to learn about the economic development of the village in recent years. At the same time, the bank actively sought the support of its superiors and applied for special funds of 6.5438+0.5 million yuan, which contributed to

Fifth, cultivate culture, create harmony and create a harmonious atmosphere.

(1) The construction of staff housing was promoted in an orderly manner. As the carrier of the corporate culture construction of the sub-branch, the bank earnestly implemented the work arrangement of the municipal party committee, took the construction of "workers' home" as an important task, set up special funds, and achieved remarkable results in the construction of home culture. At present, the activity room of the "Workers' Home" of the bank is open to employees on a regular basis, and it is constantly improved while opening. The second yoga training class has also started, with the aim of serving the employees.

(2) The construction of employees' small families has achieved initial results. Actively organize activities to create small homes for employees. In order to further care for the grass-roots staff and do a good job in the project, according to the requirements of the Guiding Opinions of Bank of China Jiangsu Branch on Building Houses for Employees in 20xx, the Bank carefully organized and carried out the theme activity of "Building Houses for Employees, preferably Banks", and carried out the building work for employees in our grass-roots outlets in a focused and step-by-step manner. Shi Sheng Huacheng Sub-branch of our bank has achieved initial success in the construction of small-sized houses for employees, and was awarded as Jiangsu Province in 20xx.

(3) Various activities are colorful. While doing a good job in "building their homes", the trade unions of the branches have continuously enriched the cultural life of the employees by holding various cultural and sports activities. We organized the activities of sending blessings and Spring Festival couplets during the Spring Festival, a trip to Shisi Garden on March 8th, a walking competition of "Let your mood fly and get close to nature", a parent-child activity of "Welcome Children's Day, I have a tacit understanding with my children", a basketball and badminton club activity, a bank-enterprise basketball association championship, a floor climbing activity on the Double Ninth Festival, and an activity of "taking photos by hand". I want to praise your merits. The continuous development of a series of activities in various forms has enriched employees' spare time, enhanced their communication, made them happy physically and mentally, promoted communication, and enhanced unity. At the same time, it also promoted corporate culture and achieved a win-win situation for personal interests and unit culture construction.

(four) conscientiously implement the system of workers' congress, and actively guide the broad masses of workers to participate in democratic decision-making, democratic supervision and democratic management. The second workers' congress of the fourth session of our bank was held on October 8th, 20xx/kloc-0. The meeting listened to and deliberated the report of President Shen Xia on behalf of the Party branch and the President's Office on "Grasping Development, Raising Benefits and Promoting Transformation" and the report of Trade Union Work on "Giving Full Play to Functions to Promote Development and People-oriented to Promote Harmony" made by Deputy Secretary Zhao Jing, so that employees can fully understand the business development and work results of the whole bank.

The establishment of civilized units is a long-term systematic project and a dynamic process of continuous development and change. In recent years, the Bank has promoted the development of all aspects of its operation and management through effective preparatory work. While serving the local economy, it has also achieved rapid development of various businesses, showing a good trend of obviously strengthening internal management, obviously improving operating efficiency, obviously improving the level of civilized and high-quality services and obviously improving the external image. In the future, we will further intensify the creation work, strive to push the creation level of the whole bank to a new level and make new contributions.

Summary of the Establishment of Banking Civilization III

Play "Civilization" and sing forge ahead.

Documentary xx Sub-branch actively responded to the call of the municipal authorities and the Youth League Committee to carry out the activity of "Youth Civilization", taking the creation of "Youth Civilization" as an important driving force to unite people's hearts, inspire employees' enterprising spirit and strive for first-class performance, and achieved remarkable results. Recently, it was rated as "Youth Civilization" at the municipal level. Xx Sub-branch has * * * employees 17, with an average age of 33. President xx is one of the youngest branch presidents of commercial banks. It is such a young sub-branch and such a young team that, in less than two years of operation, has achieved remarkable results, not only exceeding the monthly task targets issued by the head office, but also opening up a new road with its own characteristics in the process of creating the "Youth Civilization".

Pay close attention to ideological education and system construction

For a long time, xx Sub-branch has carried out extensive and in-depth professional ethics education among its employees, the main contents of which are to abide by the law, love and respect their posts, actively advocate post dedication, and require employees to "make a career with morality and technology". Sub-branches will designate every Tuesday as "study day", which will never stop, so that the political theory study of employees in each sub-branch will be institutionalized, standardized and regular. Loudly put forward the five "first-class" ideas of "first-class management level, first-class service efficiency, first-class innovation ability, first-class asset quality and first-class operating efficiency", set up a creation leading group headed by the president of the branch, and combined with the actual situation of the branch, formulated the implementation plan of creating "Youth Civilization", "Creating" Youth Civilization "account and" Youth Civilization "to ensure everyone to understand the creation.

(a), kindergarten civilized unit to create activity plan model essay (3) (2), school civilized unit to create activity plan model essay (3) (3), organ civilized unit to create summary report model essay (3) (4), enterprise civilized unit to create summary report model essay (5), organ civilized unit to create work summary model essay (2) (6), bank civilized unit to create model essay (6) Model essay on youth civilization creation scheme in government institutions (3) (9), model essay on female civilized post creation scheme in public institutions (3) (10), work plan and implementation plan for enterprise civilized units (3).

Go beyond yourself and keep innovating.

The development history of xx Branch is actually a history of continuous innovation and breakthrough, and continuous self-transcendence. With the spirit of "dare to be the first in the world" and the ambition of "dare to eat the first crab", this branch actively explores and boldly tries a series of reforms and innovations, and strives to realize the concept of "people without me, people without me, people without me, and I am new", and always strives to be at the forefront of the whole bank: cooperate with residential property management; Develop bank-enterprise friendship association; Implement the lobby manager system; Open reception rooms for key customers; Playing background music in the business hall ... Innovation has broadened new business areas, enlivened a game of chess for the whole bank, and brought earth-shaking changes to xx Branch. Up to now, the number of accounts opened by xx Branch has doubled compared with the beginning of the year, the number of gold medal customers has increased substantially, the number of marketing customers has exceeded the task, and all business indicators have reached the best level in history. This series of innovations not only brought huge economic benefits to branches, but also established a good external image of commercial banks.

Strengthen service, strengthen learning and win customers.

According to the characteristics of banks as a service industry, xx Sub-branch firmly establishes the concept of "customers are God", strives to provide civilized and high-quality services for every customer from the perspective of service quality, and advocates relying on "three hearts" among employees to win customers, that is, serving customers sincerely, moving customers with heart and attracting customers with patience. It is this sincere, patient and meticulous service that attracts customers, and the deposits of sub-branches increase at an average rate of100000 per month, creating amazing achievements.

Sub-branches also use their own characteristics and advantages to make bold innovations in customer financing and service methods, open up reception rooms for key customers, and implement lobby manager system and first inquiry responsibility system, thus narrowing the distance between banks and customers.

The key to developing high-quality and civilized service is to have excellent business skills and level. Therefore, the sub-branch always puts business skills training and business knowledge learning in an important position, pays close attention to implementation, insists on assessment, and introduces a reward and punishment mechanism to make every employee feel more crisis and consciously turn pressure into motivation. Nowadays, studying hard and constantly has become the conscious action of all employees in the branch. Respect for knowledge and love of learning have become a common practice in xx Sub-branch. Clear goals, strong support from the party group of the head office, flexible creation mechanism and high quality of employees are the solid foundation for xx to create the "Youth Civilization". It is this era that gives us lucky young people a broad stage. Striving for "Youth Civilization" is not an end, but a process. In the process of fighting for it, we should feel that our work has a goal and our life has a direction, which is the highest realm pursued by the "Youth Civilization". ;