How to deal with idle owners?

For owners who have nothing to do, the property management company can take the following measures to deal with it:

1. Strengthen communication: Property management companies should communicate with owners as much as possible to understand their needs and opinions. By strengthening communication, owners' trust and satisfaction with property management companies can be enhanced, thus reducing the occurrence of making trouble.

2. Implement services: Property management companies should provide quality services and solve the owners' problems in time. If there are any mistakes and defects, the property management company should rectify them in time and give the owner a clear feedback and treatment result.

3. Establish a complaint handling mechanism: The property management company should establish an efficient complaint handling mechanism, with a special person responsible for classifying the complaints received. At the same time, it is necessary to formulate corresponding treatment systems to fully protect the legitimate rights and interests of owners.

4. Multi-channel publicity of service concepts and achievements: The property management company should publicize the company's service concepts and achievements through various channels to enhance the trust and satisfaction of the owners to the property management company. For example, owners' meetings and residents' symposiums can be organized regularly.

5. Improve staff quality: strengthen staff training and management, and improve service level and efficiency. Avoid conflicts between employees and owners, and reduce the occurrence of troubles.

6. Create a good community atmosphere: actively advocate a friendly and harmonious community atmosphere and resist malicious complaints and unreasonable behaviors. For some unreasonable owners, the property management company can try to solve the problem through patient explanation and guidance.

7. Retaining evidence: If the property management company thinks that the behavior of some owners constitutes harassment or abuse of rights, it can take photos, videos or written records to retain evidence and seek legal assistance.

In a word, the property management company should take a positive, patient and rational attitude towards the owners who have nothing to do, and maintain good community relations and property order.