Property service training content

Property management companies should have a standardized, systematic and scientific service system to ensure stable services for owners. The direction of property service training is roughly arranged as follows:

Enthusiastic service attitude

Property management belongs to the service industry, and the object of service is people, so the service must be "people-oriented". Managers should sincerely and enthusiastically serve the owners, and be polite, standardized in language, elegant in speech, punctual, neatly dressed, elegant in action and proper in address.

Unified service standard

The service standard is the concrete performance of the property company to ensure the service level. Such as etiquette standards, indoor cleaning standards, indoor maintenance standards, greening standards, etc. It reflects the consistency of property management personnel in dealing with people and work requirements, and shows the owners a clean and beautiful sanitary environment.

Standardized service program

Service procedure refers to the sequence and steps of service, which is one of the important contents of property management. Such as telephone answering procedures, equipment operation procedures, decoration approval procedures, cleaning procedures, etc. , should be strictly observed one by one, emergency handling procedures can be reflected in whether the hidden dangers of accidents can be handled in time and effectively to ensure the personal safety and property safety of the owner.

Skilled service skills

Service skills are the basic skills that property managers should master and possess in service management. For example, engineers should have excellent equipment maintenance skills, security personnel should have excellent public security and fire fighting skills, and managers should have rich management knowledge and professional knowledge.

Fast service efficiency

Service efficiency is the time limit for providing services to owners. Management companies should try their best to improve the quality of employees, reduce work links, shorten working hours and improve service efficiency.

Good service equipment

The good operation of hardware facilities is the premise of realizing high-level property management. Machinery and equipment (such as air conditioners, elevators), sanitary equipment, communication equipment, vehicles, electrical appliances and other equipment should always be in good condition to ensure normal use.

Reasonable service fee

Property management is a paid service behavior, but the comprehensive service charge standard formulated by the property management company cannot be higher than the charge standard stipulated by the government; Characteristic services and convenience services carried out by property management companies should also be aimed at meeting the needs of owners, and arbitrary charges cannot be charged.

A complete set of services

In addition to providing comprehensive services for property management, property management companies should also strive to expand the depth and breadth of services so that owners can enjoy perfect services.

Flexible service mode

In addition to standardized management and legal management, property management should put itself in the owner's shoes, strive to provide various flexible service methods for the owner, and provide convenience for the owner in terms of procedures, business hours and service scope as much as possible.

;