Responsibilities of property management front desk

Responsibilities of property management front desk

In today's society, we often come into contact with job responsibilities, and formulating job responsibilities is helpful to improve the vitality of internal competition and work efficiency. So do you really know how to formulate job responsibilities? The following are the responsibilities of the property management front desk that I have carefully arranged. Welcome to share.

Responsibilities of the property management front desk: 1 1, responsible for registering incoming calls from owners and customers, and notifying relevant responsible persons to follow up;

2, responsible for the handling of access control equipment;

3. Be responsible for consulting and answering questions related to the front desk business;

4. Scheduling and handling of repair problems;

5. Accept customer complaints, make complaint records, report to the supervisor in time, and track the service quality;

6. Complete related tasks arranged by superior leaders.

Responsibilities of the property management front desk 2 1, responsible for following up the application, complaint and return visit of the unit owner;

2. Reception at the front desk to provide services for customer consultation;

3. Collection and collection of property fees;

4. Visitor management and owner's letter delivery;

5. Pay attention to and collect the personalized needs of customers, submit and summarize them;

6. Warehouse management;

7. Other matters assigned by the leaders.

Property management front desk 3 responsibilities 1, responsible for the daily reception and consultation of merchants in the business service center, and giving patient and meticulous answers;

2. Accept the overtime application, advertising painting and publicity application of the store;

3. Follow up the decoration application and entry of the store, handle the employment certificates of employees and construction teams, and be responsible for the collection and management of related expenses and the collection of deposits;

4. Responsible for drafting official documents such as notices and letters and following up related matters;

5. Be responsible for statistical summary of operation data.

Responsibilities of property management front desk 4 1. Reception service: register the house inspection records in time, assist customers to go through the check-in procedures, and manage daily charges;

2, customer maintenance and promotion, and maintain good relations with relevant partners such as street offices and housing intermediary stores;

3. Safety management: responsible for the registration of foreign visitors to the apartment, keeping customer information confidential, conducting daily safety inspections on the building, and conducting regular safety inspections on customers who are staying;

4. Property service: provide tenants with simple check-in decoration required by customers, supervise whether the cleaning meets the technical standards, and regularly follow up and check the sanitation of public areas;

5. Customer complaint handling: solving customer needs and handling daily service work, such as family warranty and complaints;

6. Organize cultural activities: maintain tenant relationship, assist in organizing apartment activities, improve household satisfaction and increase apartment activity;

7. Other matters assigned by the leaders.

Responsibilities of property management front desk 5 1. Actively participate in the company's customer service training to improve professional skills;

2. Warmly receive the owners/users and visiting guests, patiently explain the complaints of the owners/users, report the detailed records on time, and handle them in time;

3. Make a record of return visit;

4. Be responsible for the formulation and management of bulletin board contents in the community, and suggest the establishment and revocation of signs in the community;

5. Assist the back office of the community to collect all kinds of fees and ensure the charging rate of the community;

6. Assist to arrange maintenance personnel to visit the house in time, make records and file them;

7. Dissuade, coordinate and publicize the behavior of owners and residents in violation of the owners' convention, and urge the owners to cooperate with the environmental construction of the community.

8. Communicate with the owners and residents in the management area, listen to opinions and assist in community cultural construction activities.

;