Quality requirements of property management personnel

Quality requirements of property management personnel

With the continuous emergence of high-end property market, only high-quality management personnel with professional knowledge can provide high-quality property management services that adapt to intelligence and networking. Therefore, in the process of property management, it is urgent to improve the personal ability of property managers. So what quality requirements should property management personnel have?

(A) establish a "people-oriented" service awareness

With the sustained and steady growth of China's economy, people's living hardware conditions have been greatly improved. After the hardware problems are basically solved, there will naturally be higher requirements for the quality of property management in software such as residential services and living environment. This requirement of high quality challenges the service consciousness and management level of existing property service enterprises. This will encourage property service enterprises to further enhance their service awareness and bring opportunities to further push the level of property management to a new height. At present, there is still a big gap between the service consciousness and service level of some property service enterprises and the requirements of the owners. This is caused by the psychological factors of managers, who do not put themselves in a correct position and always pretend to be managers. Although they also talk about service, it is difficult to put the sense of service in place. Just like Zhongchuang Property mentioned in the above example, it is hard for its managers to say that they have any sense of service, which is the sorrow of the property management industry at this stage. Recently, there have been many similar reports about property management, which shows that people attach importance to property management. The fundamental purpose of property management is to serve the owners and users. It is the management of the property and the service to the owners and users. The purpose of good property management is to provide better services for owners or users. Therefore, people-oriented, further enhancing service awareness and improving the service level of property management are the basis for the continued survival and development of property service enterprises.

(two) master the development of science and technology and advanced management methods.

Mankind has entered the era of information and network economy. Information and network technology have penetrated into every corner of social and economic life. Internet has connected thousands of companies and families in Qian Qian, making telecommuting and e-commerce possible and realistic. The network transmits information quickly, virtualizing the individual-family-company-society-world as a whole. Property management can make full use of all kinds of modern high-tech achievements and management methods to provide a wide range of information and network services for individuals, families and companies, effectively improve the quality of life and working environment of customers, not only meet the requirements of owners, but also provide a broad world for their own survival and development. Information and network technology provide important supporting means and preconditions for property management. At the same time, the rapid development of Internet, e-commerce and other high-tech information technologies will change people's lifestyles, and the lifestyle of SOHO people will become increasingly popular. Therefore, in addition to brand packaging, it will be an inevitable trend for property service enterprises to provide quick and convenient services for owners and establish modern and popular channels with residents by using the operation of all-electric network and illustrated notice forms.

Faced with challenges, property managers must attach importance to mastering various professional management techniques, constantly update and learn new management techniques, adapt to the technical requirements of modern property management, strengthen the study of management techniques, and strive to improve the level of management techniques to ensure that their management strength is always synchronized with the scientific and technological progress of property equipment. Especially the rapid popularization of broadband network technology provides a new platform for the innovation of management means of property service enterprises. Networking and intelligent management have become the key chips for property service enterprises to win the competition at present and in the future, and will become the basic management means for future property service enterprises. How to further improve the management level with the help of advanced internet technology will be an unavoidable problem for property managers.

Property service enterprises should adapt to the requirements of modern property management and change from simple maintenance and labor-intensive to technical maintenance and knowledge-intensive. Only in this way can the level of property management be synchronized with the scientific and technological progress of real estate development and construction. It can be predicted that in the face of modern property, a property that still stays in the traditional management technology and management mode cannot meet the management requirements of modern property, and the property management industry must face challenges and improve the technical content of property management. Especially the rapid popularization of broadband network technology provides a new platform for the innovation of management means of property service enterprises. Networking and intelligent management have become the key chips for property management enterprises to win the competition at present and in the future, and will become the basic management means for future property service enterprises. How to further improve the management level with the help of advanced internet technology will be an unavoidable problem for property service enterprises.

As a property management industry, it is very important to pay attention to the scientific and technological progress and development and application of property management for improving management technology in time, enhancing market competitiveness and promoting the progress of the whole industry.

(three) to master the necessary economic and legal knowledge

With the transformation from planned economy to market economy, and from planned economy to market economy, the traditional management ideas, production and operation modes and methods are no longer suitable under the market economy, especially with the maturity of China's market system, the general trend of global economic integration and the competition among international enterprises brought about by China's entry into WTO, the planned economy color of the existing government protection or intervention in the property management industry will gradually fade, and property management enterprises will face the challenge of system reform and must adjust their business strategies.

Judging from the current laws and regulations on property management in China, there are mainly the following three levels: the first level is the relevant provisions of the Constitution. The Constitution of People's Republic of China (PRC) is the fundamental law of our country and the fundamental basis for formulating laws and regulations on property management. The second layer is the laws and regulations on property management promulgated by the National People's Congress Standing Committee (NPCSC) and the State Council. Such as People's Republic of China (PRC) Property Law, People's Republic of China (PRC) Urban Real Estate Management Law, Regulations on Urban Private Housing Management and its supporting laws and regulations, such as Regulations on Urban Housing Renovation Management, Measures for Urban Newly-built Residential Quarters Management and Interim Measures for Urban Residential Quarters Property Management Services. The third layer is the local laws and regulations on property management issued by the people's congresses of provinces, autonomous regions and municipalities directly under the Central Government and their standing committees, as well as the industry regulations on property management issued by the local people's governments at the same level. For example, the Regulations on the Property Management of Residential Areas in Shenzhen Special Economic Zone and the Measures for the Property Management of Residential Areas in Beijing. These are all legal knowledge that property management personnel should pay attention to. Through the study of these laws, regulations, rules and methods, property management companies can manage and operate according to law in management, service, operation and charging. Market economy is a legal economy, and constantly improving property management laws and regulations is the guarantee to standardize property management and make it develop healthily and rapidly. According to the main problems existing in the current property management and the successful experience in practice and its laws, formulate and improve the housing quality, supporting facilities, property rights, initial capital investment, handover of various resources after the replacement of property service enterprises during the initial entrustment contract period of property management, different upper and lower limits of regular service qualifications in different places, high quality and good price, collection, use and management of housing maintenance funds, legal status and responsibility of owners' committees, macro management of property management and so on.

(four) with real estate knowledge and related engineering knowledge.

As a brother industry of real estate, real estate knowledge has also become an indispensable knowledge for owners. 265438+the first half of the 20th century will be the golden age for the development of China's real estate industry, and its position as a pillar industry will be reflected and its added value will be greatly improved. The real estate industry includes the production, circulation and service of real estate. Property management is an important part of real estate service, and its quality is directly related to the development speed of real estate industry. Property management eliminates the worries of real estate consumers and investors, and will further promote real estate development and sales, and promote the healthy and rapid development of the real estate industry. There is a close relationship between real estate development and property management, and the situation of real estate industry directly affects property management. At present, more and more real estate developers are aware of the importance of property management in real estate development and pay close attention to its development. However, in the property management industry, they have not paid enough attention to the present situation and development of real estate, which is extremely disproportionate to the development of property management.

At present, the laws and policies of China's real estate market have been basically improved, but in the specific implementation, due to the irregular operation of some real estate developers, real estate sales disputes are rising, which makes many property buyers have doubts about buying commercial housing. In fact, the real estate transaction dispute is an obvious fault, and its greater hidden danger is the property management of real estate. With a batch of owners moving into the new building, with the normal operation of each community, the contradiction of property management is becoming more and more prominent, and the voice of owners is getting stronger and stronger. The reason is that at present, in the process of real estate development and operation in China, property management is still a supporting role, and its important role in real estate development and operation has not been fully valued and played.

;