What does the residential property service include?

We know that every community is inseparable from property management now. In fact, the quality of service will also affect the comfort of this community. Therefore, when choosing a proper community, it depends on the service of the property. The following small series will introduce you to what the residential property services include.

1. Provide paid convenience services such as special services and agency services other than the property service contract according to the needs of the owners, and publicize the service items and service standards.

2. Sign a standardized property service contract, announce the items, contents and standards of property management services in accordance with the contract, and establish and improve the financial management disclosure and supervision system.

3. Set up a service reception center, publish a 24-hour service telephone number, handle public affairs within the scope of the property management service contract in time, and accept residents' consultation and complaints.

4. Extensive use of specialized property management software and computer systems to manage owners and property files, property management services, fees, equipment files and daily office.

5. This is also to organize healthy and beneficial cultural and recreational activities in time according to the contract.

6. The community owners support and cooperate with the property management work, and conduct a sample survey on the satisfaction of property management services every year. The satisfaction rate is over 90%, and the weak links are improved in time.

7, residential property management personnel, this is also in accordance with all the professional certificates of property management personnel, special operations personnel must hold a 100% valid certificate issued by the government or professional departments.

8. All employees, dressed neatly and wearing signs, have high service consciousness, high professionalism, strong professional quality, standardized behavior language, positive service attitude and enthusiasm.

9. Regularly provide service training for service personnel such as property management business knowledge training and fire fighting training.

Summary: That's all about residential property services. These are the contents that residential property should serve. See the content of property services can refer to the above. I hope the above introduction will be helpful to everyone.