Shandong Provincial Housing and Construction Department: Changing the use of public rental housing and changing public rental housing without authorization will face check-out.

Recently, the Housing and Urban-Rural Development Department of Shandong Province issued the "Guidelines on the Management and Service of Public Rental Housing in Shandong Province (Trial)" (hereinafter referred to as the "Guidelines"), which clarified the specific practices of lease management and property service supervision of public rental housing.

The "Guidelines" propose that public rental housing should be returned if it is left idle for more than six months without justifiable reasons, lent, subletted or changed without authorization. Tenants who refuse to implement the decision to return (vacate) public rental housing will be credited.

Housing security operating institutions to complete the task of entrusted management of public rental housing.

The Guidelines include general principles, post responsibilities, renting and occupancy, lease management, maintenance management, safety management, non-residential management, property service supervision, and fund management 12. The editor-in-chief units are Shandong Housing and Urban-Rural Development Bureau and Jinan Housing and Urban-Rural Development Bureau, which are managed by Shandong Housing and Urban-Rural Development Bureau and interpreted by Shandong Housing and Urban-Rural Development Bureau and Jinan Housing and Urban-Rural Development Bureau.

According to the Measures for the Administration of Public Rental Housing, public rental housing refers to the affordable housing provided by the state with policy support, limited construction standards and rent levels, and rented to families with housing difficulties with lower-middle income in cities and towns, newly employed workers without housing and migrant workers with stable employment in cities and towns.

Public rental housing can be raised through new construction, renovation, acquisition, long-term lease, etc., can be invested and built by the government, and can also be provided with policy support and social strength construction by the government. Public rental housing can be a complete set of housing or dormitory housing.

The Guidelines clarify that the housing security authorities are responsible for the work at the policy level of housing security, the housing security implementation agencies are responsible for the work at the implementation level of housing security organizations, and the housing security operating agencies ensure the completion of the entrusted management tasks according to the entrusted management agreement for public rental housing and the work arrangements of the housing security implementation agencies.

Not less than 2 house property rechecks every year, and the operating institutions conduct home inspections 1 time every year.

In the part of lease management, the specific practices and requirements of public rental housing qualification review, dynamic verification, housing change and housing withdrawal are clarified.

3 months before the expiration of the lease contract for public rental housing, or within 3 months after the lease conditions such as population, marriage, income, housing, household registration and work unit of the leased family change, the leased family shall apply for review.

The operating agency conducts 1 home visits to all rented families every year to keep abreast of the contract performance, changes in family status, house use, indoor equipment and facilities, etc. Inspectors should carry law enforcement recorders or mobile phones and other equipment to record and video the whole inspection process. The inspector shall take photos with the lessee (with ID card) (the date of taking photos shall be indicated on the photos), and fill in the inspection record form, which shall be signed by both parties for confirmation.

During the inspection, it is found that the rented public rental housing has been idle for more than 6 months without justifiable reasons, and it has been subletted, lent or changed without authorization; Damage to the house, unauthorized renovation or change of the housing structure and supporting facilities, refusing to restore the original state or causing heavy losses due to improper use; To change the purpose of the leased public rental housing, it shall collect evidence, record, inform the relevant provisions of the violation, and serve a notice of rectification, and urge the rectification as required; Refuses to rectify, a written report to the implementing agency.

For illegal families, operating agencies should increase the number of home inspections and conduct irregular spot checks.

In the dynamic real estate verification, the implementing agency shall verify the real estate of the lessee of public rental housing at least twice a year through information databases such as real estate registration, housing reform and direct public housing. The implementing agency conducts house-to-house analysis according to the confirmation results of the real estate examination evidence, and continues the security qualification of tenants who meet the security policy according to local policies. Those who no longer meet the safeguard policy shall be reported to the competent department to cancel the safeguard qualification and start the repaying procedure.

Public rental housing can be exchanged for free, and seven situations such as defrauding public rental housing should be returned.

It also clarified the "guidelines" for changing public rental housing and gave a humanized approach. Housing exchange in the Guidelines refers to two families who meet the relevant provisions, apply voluntarily, and exchange rented public rental housing with each other after being examined and approved by the operating agencies and implementing agencies. The exchange of public rental housing is carried out in accordance with the principle of "equality, voluntariness and free exchange".

In terms of specific practices, we must first determine the object to be exchanged. Tenants with housing exchange needs can find their own exchange intention objects, or they can match the exchange intention objects through the online exchange platform built by the implementing agency. Tenants register information through online communication platform. The tenant family can find the exchange object according to the public information and reach the exchange intention on their own. The main applicant who has reached the exchange intention may apply to the operating agency.

The Guiding Opinions also clarified the exit mechanism of public rental housing. In addition to voluntary check-out, the situation of passive withdrawal is also clarified, and the working procedure of deciding to return (vacate) public rental housing is also clarified. For the lessee who refuses to implement the decision to return (vacate) public rental housing, the competent department may apply to the people's court for compulsory execution according to law, and record it in the credit information systems such as Credit China and Credit Shandong.

Lend, sublease or exchange the rented public rental housing without authorization; Changing the use of rented public rental housing; Damage to the house, unauthorized renovation or change of the housing structure and supporting facilities, refusing to restore the original state or causing heavy losses due to improper use; Engaging in illegal activities in public rental housing; Idle public rental housing for more than 6 months without justifiable reasons; Arrears of rent for more than six months; Concealing family situation or providing false materials to defraud public rental housing should be returned to public rental housing.

Under any of the following circumstances, the tenant family shall vacate the public rental housing:

(1) Failing to apply for lease renewal as required within the prescribed time limit;

(two) to apply for renewal of the lease, but the examination does not meet the examination conditions;

(three) during the lease period, other houses obtained by means of purchase, gift or inheritance no longer meet the conditions of public rental housing;

(four) during the lease period, lease or take over other affordable housing.

Public rental housing implements standardized property services, and operating agencies conduct inspections at least once a week.

It also clarified the property service requirements of public rental housing. Public rental housing implements standardized property services. Property services can be managed by qualified operators themselves, and property companies or other professional service enterprises can be selected through bidding to undertake all or part of special services in the community.

The implementing agency is responsible for signing the property service contract with the property company; The property company shall sign a property service agreement with the tenant family, specifying the service content, service standards, charging standards and charging methods, contract term, rights and obligations, liability for breach of contract, etc.

The "Guidelines" clarify that the repair of rented families is accepted by the property company. After receiving the repair report from the rented family, the property company fills in the Repair Form for Public Rental Housing and immediately conducts a preliminary on-site investigation on the repair report. If the property company belongs to the scope of maintenance, it shall handle the maintenance matters in time. Maintenance matters that do not belong to the maintenance scope of the property management company shall be reported to the corresponding maintenance subject within 12 hours.

The leased family is responsible for the maintenance of the following indoor self-use parts and self-use facilities and equipment of the leased public rental house: locks, angle valves, faucets, hoses, toilets, lamps, switches, sockets, screens, and blocked indoor sewage pipes, unless otherwise agreed in the contract; Damage and failure of facilities and equipment caused by the lessee's own reasons.

The "Guidelines" require property companies to inspect communities at least once a day, operating agencies at least once a week, and executing agencies at least once a month.

Involving public rental housing property management services, the public hotline satisfaction rate is not less than 95%.

In the supervision of property services, the operating agency shall check the performance of the property management service contract and the implementation of the property management service standard of the property management company item by item every month, check the staff of not less than two people, make inspection records and take photos, and establish inspection files; The problems found in the inspection should urge the property company to rectify immediately.

Operating agencies organize not less than 30% (not less than 75% in the whole year) of tenants to conduct a questionnaire survey on the satisfaction of property management services every six months, and conduct an evaluation every six months against local property management service standards.

Involving public rental housing property management services assigned by the public service hotline, the operating agencies urge the property company to implement, to ensure that the satisfaction rate is not less than 95%.

The operating agency shall set up a suggestion box and a 24-hour service telephone to accept the lessee's complaints and suggestions and give a reply within 2 days. Involving property management services, it should urge the property company to rectify.

Commercial advertisements shall not be designed, produced or published in disguised form in the name of public service advertisements.

In terms of comprehensive management, the public rental community should establish a "six-in-one" comprehensive management service model of housing management, public security management, community management, property service, caring service and self-service to ensure the healthy and harmonious development of the public rental community.

Operating agencies are responsible for coordinating voluntary service organizations, charities, legal aid and old-age service institutions to enter residential areas, establishing love service stations, and carrying out special service activities for the convenience and benefit of the people at least twice every quarter.

Operating agencies are responsible for public welfare publicity of public rental housing communities, requiring correct value orientation and conforming to the overall social situation and fashion. Specification for the use of public service propaganda language; Appropriate form of expression, good cultural taste, not in the name of public service advertising design, production or disguised release of commercial advertising.