What are the five points of the property service standard?

1. A property management enterprise shall hold a property management qualification certificate.

2. The property management company has a relatively perfect daily management system.

3. All employees of property management enterprises wear signs, and the certificate-holding rate is over 75%, among which more than 70% of enterprise managers, department managers and managers hold property management certificates; 100% of special operators hold valid certificates issued by government professional management departments.

4. Sign the Property Management Service Contract as required, publicize the service standard, charging standard and basis, and publicize the service mode and supervision telephone number.

5. Residential areas shall provide reception services for eight hours a day, five days a week, and accept applications for repair, complaints and help from owners and users. The effective complaint resolution rate is over 80%.

6. Consult the opinions of the owners and users on property management once a year to achieve the basic satisfaction of the owners and users.

7. The house and its * * * facilities and household files are basically complete and easy to refer to.

(2) Housing management

1. Provide management services for houses and supporting facilities according to relevant laws and regulations, property management service contracts and owners' conventions.

2, the appearance of the house is relatively clean, no major defects; There is no graffiti, depiction, posting or hanging on the exterior wall and public space of the house; The timely rate of zero repair and urgent repair of houses is over 80%; The qualified rate of house renovation project is over 90%.

3. Persuade, stop, report and assist relevant departments to deal with the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning.

4. The house decoration conforms to the regulations, and there is no phenomenon that endangers the structural safety of the house, removes pipelines or harms the interests of others.

5. The main entrances and exits of residential areas are provided with schematic diagrams and building number signs.

(3) * * * Maintenance facilities and equipment

1, health system for equipment operation and maintenance.

2. Water supply, power supply, communication, lighting facilities and equipment are operating normally without accidents.

3. Set up a 24-hour call for repair, and arrive at the site within one hour for urgent repair/kloc-0, usually within three days or the time agreed by both parties. A return visit system should be established for the complaint handling results, and the annual return visit rate should reach more than 60%.

4, regularly check the fire control facilities and equipment, can be enabled at any time.

5, regularly to * * * with facilities and equipment for patrol, and patrol records.

6, street lamps, corridor lights and other public lighting equipment intact rate reached more than 90%, and switch according to regulations.

7, roads, squares, parking lot level off, does not affect the traffic of vehicles and pedestrians.

8, equipment and public * * * places, venues, hidden dangers endangering personal safety have obvious signs and preventive measures.

9. Regularly clean and disinfect the reservoir (box); Clean septic tanks regularly; Regularly clean rainwater and sewage wells to ensure normal water supply and smooth drainage.

10, notify the user in time after receiving the notice of water cut and power cut from relevant departments and units.

(4) maintaining public order

1, the main entrances and exits of the community are manned 24 hours a day, and important locations are inspected regularly.

2. Guide vehicles entering the community to park in an orderly manner.

3. There must be a management system for bulk commodities to move out of the community.

4. Set up safety warning signs for places with potential safety hazards such as public entertainment facilities, pools, equipment rooms, and roof roofs in the community.

5, security personnel after emergency training.

(5) Cleaning service

First, community public places, public green spaces, primary and secondary roads (not less than the following frequency)

1, public green space 1 time/day cleaning.

2, hardened ground 1 times/day cleaning

3, primary and secondary roads 1 times/day cleaning

4. Wipe outdoor signboards, billboards, mailboxes and sculptures 1 time/month.

5, pool, ditch, canal, manhole cleaning 1 times/day.

Second, the public part of the house.

1, multi-storey building access and stairs 1 time/day.

2. Sweep the high-rise elevator hall 1 time/day (during the day)

3. 1 number of mopping floors for high-rise fire escape/month.

4, public * * * activity places 1 times/day cleaning.

5, corridor glass (excluding high-rise and fully enclosed glass) 1 time /90 days to wipe.

6, handrails, switch panel comprehensive wipe twice a week.

7, fire hydrant, door, kick Angle line 1 times/month comprehensive wipe.

8, male * * * toilet 1 time/day comprehensive cleaning.

9. Thoroughly clean the elevator 1 time/day (carry out necessary regular maintenance according to the decoration materials of the elevator).

10, water and snow shall be cleared in time.

1 1. After cleaning, the cleaning area (part) is free of garbage and sundries.

Three. Disposal and collection of garbage

1, reasonable layout of trash cans and shell boxes.

2. The garbage should be collected 1 time every day, so that it can be cleaned every day, and there is no overflow phenomenon in trash cans and husk boxes.

3. If there is a garbage transfer station, it should be washed and disinfected according to actual needs to effectively control pests such as mosquitoes and flies.

4, trash cans, shell boxes, daily cleaning, regular cleaning, keep clean.

Four, raising poultry, livestock and pets management

1. Poultry and livestock are prohibited. Violators should stop and report in time and cooperate with relevant departments to deal with them.

2. Keeping pets must comply with relevant regulations, dissuade and report violators in time, and cooperate with relevant departments to deal with them.

Five, regular pest control. When spraying pesticides and rodenticide, the owner and user must be informed in advance.

(6) Greening maintenance management

1, timely mow lawns, hedges and modeling trees to remove weeds.

2, flowers and trees do not die, timely watering, fertilization, loosening and pest control.

3, green space should be set up billboards, publicity greening common sense, tips to care for flowers and trees.