Summary of 2022 property customer service.

Property customer service generally has a lot of work, so do you need to summarize so much work? The following is my Summary of 2022 Property Customer Service Work, which is for reference only. Welcome to read this article.

Summary of 2022 Property Customer Service (1) In 2022, I worked in the customer service department of the property management company for x months, and received strong support and help from the company leaders and colleagues. By participating in post responsibility training, I learned the basic knowledge of property, and improved my service awareness and skills. In the daily reception work, go through the formalities for the owner in time, do a good job in business services such as repair service, complaint and return visit, and actively complete all the work assigned by the leaders. This year's work is summarized as follows:

First, induction training and business learning.

1, orientation training.

After entering the company, I first learned the company's "people-oriented" management concept and humanistic culture in a short time by studying the employee handbook and attending the employee induction training. Second, the company's red and yellow line system training let me know that I must strictly abide by the company's rules and regulations, and always remind me to have a high sense of responsibility, abide by the company's discipline, and improve work efficiency. The third is service awareness training. We adhere to the company's service tenet of "serving you wholeheartedly", strictly implement the service concept of "owner first, service first" and strive to improve service quality.

2. Business knowledge learning.

At work, it is particularly important to master the service process and carefully study the relevant laws and regulations and the contents of various agreements formulated by the company. First, master the service process of check-in procedures, secondary decoration of houses and parking spaces; Second, carefully studied xx and other relevant laws and regulations, as well as xx and other agreements formulated by the company; The third is the comprehensive study of relative application systems within the business scope, mainly mastering the reform of property management system, using the reform of property management system to input owner information, and generating and exporting various reports. Master the operation of building intercom system, and be able to skillfully input access cards for owners to facilitate their access; Fourthly, I participated in the training and learning of common problems of water meters from manufacturers, which not only enhanced my business knowledge, but also improved the service quality.

Second, the daily reception and service work

The property front desk is mainly responsible for daily telephone, coordination, service, contact and daily procedures. By xx, 2022, * * * has gone through the formalities of residential occupancy and secondary decoration, and the deposit for secondary decoration has been refunded; Xx households have gone through the formalities for the occupation of shops, and xx households have gone through the formalities for the decoration of shops; Handle xx parking space.

1, when the owner calls and visits, patiently answer, enthusiastically answer the owner's questions and complaints, make detailed records and timely feedback to relevant departments for timely handling, and follow up the handling situation.

2. When the weather turns cold, the property will timely release anti-freezing information to the owners who don't stay or use in winter through SMS platform, and provide paid drainage service for xx owners who need drainage.

3. In the survey of owners' satisfaction, questionnaires were distributed to xx owners, and xx copies were recovered. In the questionnaire, the customer service, order maintenance, environmental sanitation and other aspects of the community were investigated, and the satisfaction of the owners reached more than xx%, which made our work recognized by most owners.

Third, shortcomings in the work.

1, lack of study and experience, so that the service skills and service skills at work are not in place;

2, the lack of professional knowledge, so that some problems can not be solved in time.

Four. Future work plan

1, continue to strengthen the study of professional knowledge, service skills and service skills, and improve service quality;

2. Track the problems found by the owners of xx building in the process of handover, occupancy, decoration procedures and decoration management, and feed back relevant information. At the same time, make efforts to do the related work of xx building.

In short, we will take service to the owners as the starting point and owner satisfaction as the foothold. Exercise at work, grow through exercise, provide standardized, fast and effective services for the owners, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and improve the quality of property services.

Summary of 2022 Property Customer Service (II) We have passed the scenery of 202 1 all the way, and now we are about to enter a brand-new 2022.

In last year's work, our xx property strictly strengthened the requirements and norms in the work, and provided positive property services and help for the owners of xx, xx and other communities. It left a very good impression on the owner and gained the trust of the owner. Looking back on this year, as a customer service staff of xx Property Company. I focused on xx property front desk post, providing reception for owners and making property applications, which fully played my role in this year's work. In this year's work, I strictly abide by the work discipline and seriously listen to the arrangement and training of the leaders. Actively serve the owner in his own post and finish the work seriously. Now I will summarize the work of the past year as follows:

First, strengthen the service thought and work attitude.

As customer service, we are the first-line position for the company to contact the owners. To this end, the customer service in our work is not only the communication between owners, but also the representative of xx property and company image. To this end, I also deeply felt the importance of this position.

In order to bring better feelings to the owners in my work, I strengthened my ideological exercise in this year's work. Consolidate your service ideas, so that you can consider the owner's problems more attentively and intimately in your work, and propose solutions or solve problems for the owner.

In addition, I changed my careless attitude in my work in the past and began to face up to the responsibility of my work strictly and seriously. And through training and book understanding, I strengthened my service etiquette and made my work easier.

Second, strictly abide by the work requirements and improve the lack of services.

In terms of work, I can strictly abide by the company's regulations, do a good job in reception, never violate the company's discipline, and don't easily promise customers things beyond their responsibilities. I also know that as a bridge between the company and the owner, if there are any problems in my work, the owner will also be affected! To this end, every time the property work is completed, I will call the owner in time to confirm the situation, so as to ensure that the work can be completed smoothly and there are no problems left over.

This strict and careful attitude has avoided many problems for me. It also allows our work to be recognized by more owners and increase their recognition of the property.

Third, lack of self.

After a year of reflection, my biggest problem is that I can't remember my own problems. I have made many problems and carelessness in my work, but if I can't remember and improve my mistakes, I will continue to make mistakes! I feel very ashamed of this.

But in the coming year, I will be more strict with myself and let myself have greater gains in my work!

Summary of 2022 Property Customer Service (III) On the basis of various rules and regulations preliminarily improved in 20021,the focus in 2022 is to deepen implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and combines the actual situation of xx International to train and assess customer service personnel in batches to deepen their knowledge and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation;

First, integrate theory with practice and actively carry out customer service personnel training.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of 202 1 customer service staff, a lot of training was given to customer service staff in 2022:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of "going out, please come in", organize personnel to visit and study in xx brother enterprises, broaden their horizons, and make the management concept keep pace with the development of the industry.

3. Respond positively to the newly promulgated laws and regulations, the most important laws and regulations in the property management industry newly promulgated in 202 1 xx. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the prescribed training organized by the heating company in time, which made our work more handy. At the same time, the customer service department of the property department organized personnel to study and discuss and conduct strict closed-book assessment. Customer service personnel have a deeper memory on the basis of understanding, which makes full theoretical preparation for winter heating work and ensures the smooth development of winter heating work. By the beginning of 2022, there were no complaints caused by heating work.

2. The annual review of property fees and parking fees in the previous year was completed as scheduled.

Standardized property management enterprises must abide by the law in charging and service work, and charge fees in strict accordance with the standards of price management departments. Actively prepare relevant materials in xx, review the property management fee standard of xx International Building, resolutely put an end to arbitrary charges and safeguard the legitimate rights and interests of owners.