How to complain about property management companies

Complaints against property companies usually involve dissatisfaction with service quality, charging standards and maintenance problems. To make an effective complaint, we can take the following steps: first, record the problems and situations of the complaint in detail, including the time, place and personnel involved. Secondly, consult the property service contract and relevant laws and regulations to clarify their rights and interests; Then, make a written or oral complaint to the property management company and keep a good complaint record; If it cannot be solved satisfactorily, you can seek the help of the owners' Committee or relevant administrative departments; Finally, if necessary, we can consider solving it through legal channels.

First, prepare the complaint materials.

1. Record the contents of the complaint in detail: including the specific description of the problem, the time and place of occurrence and the relevant personnel involved.

2. Collect evidence, such as photos, videos and recordings, to prove the authenticity of the complaint.

3. Consult the property service contract: understand the agreement on service quality and charging standard in the contract, and clarify your rights and interests.

Second, complain to the property management company.

1. Oral complaint: you can directly report the problem to the customer service or management personnel of the property management company and ask for a solution.

2. Written complaint: You can write a complaint letter or email detailing the contents and requirements of the complaint and attach relevant evidence. Ensure that the content of the complaint letter is objective and true, and avoid using overly emotional language.

Third, seek the help of the owners' committee.

If the complaint to the property company has not been satisfactorily resolved, you can seek the help of the owners' Committee. As the representative of the owners, the owners' committee has the right to supervise the service quality and charging standards of the property management company. You can reflect the problem to the owners' Committee and ask them to help solve it.

Fourth, complain to the relevant administrative departments.

If the property company has serious violations of laws and regulations, it can complain to relevant administrative departments (such as housing and urban-rural construction departments and market supervision departments). ). When making a complaint, provide detailed complaint materials and evidence for the administrative department to investigate and handle.

Verb (abbreviation for verb) considers legal channels.

If none of the above methods can solve the problem, we can consider solving it through legal channels. You can consult a lawyer to understand the relevant laws and regulations and decide whether to file a lawsuit according to the actual situation.

To sum up:

Complaints about property companies need to prepare sufficient complaint materials, lodge complaints with property companies, and seek the help of owners' committees and relevant administrative departments. In the process of solving problems, we should be objective and rational and avoid being emotional. If it can't be settled through negotiation and mediation, you can consider protecting your rights and interests through legal channels.

Legal basis:

property management regulations

Article 36 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

property management regulations

Article 50 provides that:

Owners, property users, owners' committees and property service enterprises can resolve disputes arising from property service activities through consultation, mediation, arbitration or litigation.