Job Recruitment Website - Property management - How to report property charges?
How to report property charges?
1. Complain to the Price Bureau. The previous property fee must be approved by the price bureau. Price Bureau has the right and obligation to supervise property companies.
2. Complain to the Housing Authority that the Housing Authority is the industry management department of the property company and has the obligation to deal with the violations of the property company.
3. complain to the consumer association. Consumer Association is a national social organization that supervises goods and services and protects consumers' legitimate rights and interests. The property company's arbitrary charges are a violation of consumers' rights and interests, and the owners can complain to the Consumers Association.
Four kinds of illegal property charges 1, arbitrary charges (expanding the scope of charges without authorization)
The property management company provides comprehensive services for the community and assists the owners to manage the community. As for the specific service items and charging standards, there are provisions in the property service contract, but there are always some properties that expand the charging scope without authorization in order to increase their income and charge some fees from the owners.
Today, the elevator use fee will be charged, and tomorrow, the greening fee (environmental protection fee) will be charged, and so on. In fact, they are not within the scope of property fees.
2. Increase the property fee without authorization.
As for the unauthorized increase of property fees, it is more common. The property fee is stipulated in the property service contract, and the property can be changed through consultation with the owner, but it is illegal to increase the property fee unilaterally. However, if the owner acquiesces in the "price increase" behavior of the property, he does not question this and pays according to the increased property fee.
3. Repeated charges
Things like community cleaning and environmental greening are generally included in property services, which means that our property fees already include cleaning fees and greening fees. However, some property companies still charge owners extra fees for this reason.
4. Deduct the owner's deposit (decoration deposit, etc. ) without justifiable reasons.
Owners often report that they have not violated any regulations, but the deposit paid to the property has been detained and not refunded without reason. In fact, this is a common phenomenon in property, especially the decoration deposit, which most property companies will deduct for various reasons.
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