Property quality management measures

Service quality is the key of property management enterprises, and the requirements or standards put forward by quality management become the main axis running through the whole service process, which is the method and means of property management service process. There are many methods of quality management, and the most fundamental thing is to establish the quality culture of property management enterprises. Below I have compiled articles on property quality management measures for everyone, hoping to help you.

First, it depends on the leadership of the top management of the enterprise.

The establishment of quality culture lies in the attention and support of leaders. Without the support and practice of leaders, quality culture will be empty or unsustainable. The quality consciousness of leaders is the core of the quality culture of property management enterprises. The leadership mentioned here refers not only to the general manager of the property management enterprise, but also to the middle-level leadership collective including the general manager. Because senior leaders show the way, middle leaders lead the team. It can be seen that the importance of top managers to promote the implementation of quality management in enterprises. After establishing the unified direction and purpose of the organization, senior managers should also create and maintain an internal atmosphere so that employees can work together in Qi Xin to achieve organizational goals.

Second, establish a quality culture suitable for enterprises.

The development of quality management is to establish a quality culture suitable for the enterprise. You are not suitable for other people's quality management system. According to the key points and requirements of the company's real estate work, quantify energy, refine energy, simplify energy and streamline systems. Quality work is like peeling bamboo shoots, which needs to be carried out layer by layer. Such as: formulate? Two-level training, two-level inspection and two-level assessment? As the core quality culture, establish a first-level company-level quality management process and a second-level management department-level quality management process, and implement monthly work plan and summary template management, daily workflow kanban management, duty manager system and other auxiliary quality management work.

Third, implement on-site sampling from top to bottom.

The implementation of quality management lies in the appropriate cooperation between superiors and subordinates. Not only the quality department manager can grasp the quality culture of the enterprise, but also the combination of on-site sampling inspection of the company and on-site self-inspection of the management office. It is a process of self-correction to let all staff participate in self-examination and self-correction. Spot checks combine supervision and guidance at the same time. Instead of simply picking faults, punishing with power and taking revenge, they help or guide people in their own shoes, guide the methods of finding problems, analyze problems, put forward suggestions to deal with problems and formulate rectification measures.

In quality management, some companies do not pay attention to work methods and skills, which leads to mutual conflict and understanding between employees and supervisors, supervisors and supervisors, and supervisors and quality departments, which makes this work impossible or can only be carried out intermittently, forming negative barriers, and even more unable to achieve effective quality management? PDCA？ Circular process. Spot checks should not only find problems, but also cultivate the team's self-control ability, in which communication is the basic point of mutual support. The communication here is divided into two aspects: communication with superiors and communication with subordinates, so that superiors and subordinates can be integrated and in the same direction, people can understand and cooperate, things can be analyzed and corrected, and the whole work can be promoted in a timely and effective manner.

Fourth, be strict with the details in the process.

The process of quality management lies in strict requirements for details. Service is a process, and the end of the process reflects the completion of the service and puts forward requirements for every link of the process. In this process, the details of each step can reflect the quality. In particular, we should properly handle the intersection and corner parts. Paying attention to requirements and details is the key to promotion, and the dynamic self-examination and self-correction of property services has also become the subject of more refined services. As follows: the project manager on duty manages the time allocation of the day.

1, the overall work of the project manager on duty for one day (schedule)

2. Work handover

3. Morning meeting: personnel arrive at the post, arrange work and contact.

(1) Effective early meeting;

② The purpose and significance of the morning meeting;

(3) Three queuing forms of morning meeting;

(4) early meeting. Content;

⑤ Selection of time and place for morning meeting;

⑥ Take turns to preside over and arrange daily work;

⑦ Create a working atmosphere for the morning meeting;

⑧ Etiquette education and team atmosphere training in the morning meeting;

Pet-name ruby morning meeting and corporate culture;

4. Work plan and implementation confirmation

5. Quality inspection and record confirmation (customer department, engineering department, cleaning and greening, co-management spot check)

6, easy to grasp and corresponding points

7. Information exchange, work liaison and work coordination

8, the day's work summary

Verb (abbreviation for verb) continues PDCA cycle.

The progress of quality management lies in the continuous operation of the process. You don't have to correct it at once. You need to make corrective measures every time and improve step by step. The basic manager and responsible person in PDCA management is the duty manager. Arrangement, requirements, planning, implementation, inspection and summary are repeated. Statistical analysis schemes include pareto chart, causal analysis, countermeasure table method, analytic hierarchy process, correlation diagram method, statistical analysis table method and histogram method. When problems are constantly found in management, set a reasonable range value, carry out normal rectification within this range, and carry out serious rectification beyond the range. It can be seen that the number and degree of each problem can determine whether it is within the normal range, and the comparison range value determines the severity of the rectification problem. The improvement of service quality cannot be achieved overnight. It needs continuous improvement, continuous efforts, and continuous promotion of service quality to a new platform. Continuous improvement? A new way of working is inevitable, and it is more important to arrange and adjust the work every once in a while, and gradually update it to achieve the purpose of improving quality culture.

Sixth, use results-oriented incentives.

The persistence of quality management lies in the effective use of incentives. Enthusiastic inquiry and busy running convey the initiative and positive side to every owner. The establishment of public honor column, kanban management, monthly notification and commendation are in contrast with the owner's commendation, and the positive and negative incentives of monthly outstanding employees, quarterly service stars and annual advanced individuals are in contrast. Wear excellent employee cards, issue certificates and other incentives. Let excellent employees be recognized by the management department and the company in terms of material and spirit, and let employees always maintain a positive and responsible attitude and take the initiative to rectify when the service is not in place. Understand and analyze problems, resolve to correct problems, prevent problems in advance, and achieve progress.

Through refined management under strategic guidance, we will continuously strengthen quality, take training as the driving force for the sustainable development of enterprises, expand brand influence, create a corporate atmosphere of taking morality as beauty and Qi Xin as cooperation, and ensure the integrated development of enterprise strategy, management and quality. so this is it？ Harmony but difference? The concept of enterprise development has improved the management and service quality of the whole property management industry, promoted the management and service quality of the whole industry, and created a harmonious competitive market situation. Is the quality management of property management industry the development of enterprises? Art of coming back from the dead? .

;