Summary of stationmaster's work in thermal power company

Work summary is to conduct a comprehensive and systematic general inspection of the work in a period of time, analyze the problems encountered in the past and seek solutions. The following is my summary of the work of the stationmaster of the thermal company, hoping to help you.

Since the summary of the work of the stationmaster of thermal power company 1, under the organization of the leaders and directors of the branch of the head office, the employees of our institute have United and cooperated to forge ahead. Give full play to the purpose of "hardship for one person, warmth for thousands of people", take "good heating and people's satisfaction" as the goal, strengthen service consciousness, overcome many difficulties in heating work, successfully complete all tasks this year, and make all production management work in our hospital reach a new height. In order to sum up experience, find problems and better carry out the heating work in the next year, the heating work in 2065438+0x-20xx-20xx is summarized as follows:

First, high-quality preparation before heating.

In order to ensure the safety, quality and quantity of heating this year, our hospital began to arrange summer maintenance work in mid-April of 20XX, and strived to deploy and implement it as soon as possible. Deploy business backbones to form a maintenance team to maintain the heating equipment and pipe network inside and outside each station, focusing on the inspection and maintenance of the equipment that failed during the heating period last quarter, so as to know every equipment like the back of your hand, strive to leave no hidden dangers, and lay a good foundation for efficient and high-quality heating this winter.

Second, formulate emergency plans.

There are a large number of old residential areas in my jurisdiction, and the trench situation is complex, and various pipelines are staggered, which has been unattended for a long time. The aging corrosion of the pipeline in the second heating network is quite serious, which leads to pipeline accidents from time to time during heating. In order to solve the faults of all kinds of heating equipment and pipelines in time and improve the emergency efficiency of handling accidents, our hospital has formulated the emergency repair plan for heating accidents, deployed technical backbones to form emergency repair teams, clarified their respective responsibilities, and ensured that they can be in the most

Restore heating in a short time. During the heating period this year, there have been more than 20 incidents of pipe explosion, water leakage and water leakage in the heating pipe network of our hospital. Because the emergency plan was launched in time, the emergency repair team responded quickly and cooperated effectively, and all the heating was restored in the shortest time, which minimized the impact and won unanimous praise from users in the jurisdiction.

Three, strengthen the education and management of production safety.

Our hospital attaches great importance to safety in production. In order to strengthen the staff's awareness of safety in production and ensure the safety of personnel and heating facilities, our hospital pays close attention to the safety education of all staff, strengthens safety inspection, finds and eliminates the hidden dangers of heating safety in various heating stations in time, and fully guarantees safe and stable heating. At the same time, employees' awareness of "safety first, prevention first" is firmly established by hanging safety slogans in the office and regularly holding various safety-themed activities such as safe production blackboard newspaper. In the process of heating equipment operation, strictly implement the corresponding industry safety regulations, relevant personnel must hold relevant certificates, standardize the operation, and it is strictly forbidden to work after drinking. Through the attention and active work of all parties to safety production, no safety production accidents and personal injuries occurred in our hospital during the heating period this year.

Fourth, strengthen service quality and solve the reasonable demands of the masses in a timely manner.

In order to ensure the smooth channels of public complaints and solve the problems of users' reactions in time, customer service maintenance personnel insist on being on duty by turns 24 hours a day. For the complaints received by each station, the leader must lead the maintenance personnel to the door at the first time to know whether the user's heating is not hot, and the heating station can make adjustments in the station in time. If it is the responsibility of the property company, contact the person in charge of the property and negotiate on the spot. Establish a feedback and return visit mechanism for user complaints, and make telephone return visits to complaining users from time to time to understand the handling effect of customer service complaints and improve customer service quality. According to the relevant instructions of the branch company, during the heating period this year, our hospital strengthened the frequency and quantity of indoor temperature measurement, and comprehensively and accurately grasped the heating situation of each community. For the reasons why the indoor temperature is not up to standard, the temperature measurers listen to the users' opinions carefully, analyze and explain the users patiently and meticulously, and gain their understanding. Through a large number of indoor temperature measurement statistics, the director organized the business backbone to analyze the reasons why users are not hot, and adjusted the supply and return water flow of each community accordingly, trying to balance the heating temperature of each community and ensure the heating quality of the people. Through the real service for users, it won the trust and support of users and established a good image of the company.

Fifth, actively promote energy conservation and consumption reduction.

This year, combined with the energy-saving and consumption-reducing instructions put forward by the branch company, our hospital implemented the quantitative management of energy consumption indicators for each station, shared the water and electricity consumption of each heating station equally according to the heating area, and established the water and electricity consumption range per square meter of heating area to make the energy consumption indicators of each station concrete. At the morning meeting every day, the director should carefully examine and analyze the energy consumption data of each heating station the day before, and make corresponding treatment measures for heating stations with abnormal energy consumption. In the usual heating work, according to the change of outdoor temperature, actively adjust the supply and return water flow of one network and two networks of each heating station, and reduce the heating energy cost on the premise of ensuring the heating quality of users.

Summary of the work of the stationmaster of the thermal power company 2xxxxx Thermal Power Company has designated April to 10 as the implementation, consolidation and improvement stage of the company's soft environment and office style construction according to the work requirements of the 20xx implementation plan of the municipal party committee and the government. At this stage, the company has seriously carried out the construction of soft environment and office style from two aspects: self-examination and self-correction, rectification and upgrading. At the same time, combined with the advanced education activities of party member in the second half of the year, the company took various effective forms such as in-depth search and soliciting opinions from employees and the masses, and widely listened to and solicited opinions from all walks of life for the society and users. At the same time, the problems found were carefully sorted out and rectified, which improved the responsibility consciousness and quality service level of the company's window service personnel and laid a solid foundation for the company's soft environment and office style construction.

First, the measures taken in "self-examination and self-correction"

In this stage of soft environment construction, the company made great efforts to solve the problems that hindered the company's economic development and were strongly reflected by the masses, and took the form of soliciting opinions from the masses and searching in depth by itself. Focusing on the four key contents put forward by Manzhouli Municipal Party Committee and Municipal Government, the company carefully searched for its own shortcomings from the aspects of ideological style, work style, honesty and self-discipline, organizational discipline, etc., solicited opinions extensively in the process of finding problems, and actively accepted the supervision of the masses. Combined with the development of advanced education activities in party member, the company has carried out a wide range of consulting activities for users. By setting up a user suggestion book in the company window unit, opening a hotline service in the user heating system maintenance department, setting up a suggestion box in the company and the toll hall, distributing 50 user opinion forms and distributing them to users, we can deeply understand the opinions of the masses. In the process of actively accepting the supervision of the masses' opinions, the company strengthened the supervision of the company's marketing services from the inside in combination with its own reality, and established the company's marketing inspection office, which was located in the same service hall as the marketing department, and entrusted the company's heating area access, heating procedures, heating area, and heating fee collection and verification to the inspection office, which broke the monopoly from the inside and effectively avoided the occurrence of unhealthy practices and illegal profit-making incidents. In the construction of rules and regulations, the company revised the service commitment, service usage, taboo words, service code, business scope and charging standard according to the unified requirements of Hulunbeier Antai Thermal Power Company. At the same time, the window staff supervision post is updated according to the post changes of marketing staff, and all the above contents are posted on the wall for the convenience of users' supervision.

Second, the method adopted in "rectification"

In the process of self-examination and self-correction, the company carefully searched for existing problems through various forms, and after summing up the problems found, found out the main problems in the company's soft environment and institutional style.

First, the understanding of soft environment construction is not high. Although we have carried out professional ethics construction for many years, individual employees still lack understanding of this work, which makes them unable to actively improve service quality.

Second, the quality of heating is poor. In recent years, from the perspective of improving environmental quality, the government has cancelled all small heating boiler rooms in the city, and a large number of old users have connected to the company's heating pipe network. Some old users' heating systems do not meet the requirements of central heating parameters, and some users' heating systems need to be reformed, resulting in poor heating quality.

Third, the company's heating system maintenance service quality is not good. With the property management of residential quarters in Manzhouli City, the indoor heating system of users should be maintained by the property company. However, some property companies often shirk the responsibility of heating system to the company because of maintenance personnel and technical strength, which leads to the user's heating system maintenance service can not keep up.

Fourth, the company's "window construction" needs to be further improved, and the service behavior of window service personnel needs to be further standardized.

In view of the above problems, the company highlighted the key points of rectification and made serious rectification from the following aspects.

1, do a good job in learning and education, and correct service ideas. In the work of improving the soft environment, the company started with employees' learning education and correct service ideas, and combined with the comprehensive development of the company's advanced education activities to maintain party member, the company integrated the improvement of employees' service level and quality into the activities. In the educational activities of maintaining the advanced nature carried out by branches, window service personnel were organized to carry out education on Theory of Three Represents Theory and ideals and beliefs. By employing the lecturers' group of the Municipal Party Committee to give lectures, holding symposiums and lectures, the outstanding problems existing in the soft environment construction of party member and window marketers are solved in a targeted manner. In professional ethics education, employees are organized to study the Implementation Outline of Civic Morality Construction, Handbook of Cultural Concepts of Group Companies and other related articles, and in the education of laws and regulations, employees are organized to seriously study the Contract Law, Provisions on Integrity and Self-discipline of Employees in Electric Power Industry and other learning materials. Through the study of the above contents and the exchange of experience among employees, the employees' vague consciousness of world outlook, outlook on life and values has been changed, the boundaries between right and wrong, right and wrong, law-abiding and violation of discipline and law have been further clarified, and the employees' understanding of the soft environment and the construction of office style has been improved.

2. Broaden supervision channels and change service methods. In the rectification work, in order to rectify the existing problems in time, the company put pressure on itself, announced the company's service commitment to all hot users through TV stations, newspapers and the Internet, and actively accepted the supervision of hot users. At the same time, in order to restrain the behavior of window service personnel, the company also made a supervision card for the construction of soft environment and office style of window service personnel to record the construction of personal soft environment and office style and improve the company's window service level.

In order to improve the initiative and consciousness of service personnel, we hired ten supervisors of soft environment and professional ethics construction composed of people from all walks of life to help the company find and correct irregular behaviors in soft environment construction.

3. Strengthen the window construction and optimize the service environment. In order to provide users with a good service place, we reformed the customer service hall in 20xx, and built a civilized service window "Guangming Thermal Power Business Hall" with the unified characteristics of power industry norms. The marketing department and the thermal inspection department of the business hall work together to provide customers with convenient service channels for heating policy, common sense and thermal business consultation and acceptance. In the service hall, the company's business personnel wear uniform work clothes and work permits. In order to realize the openness and transparency of external business and services, standardize the operation and improve the efficiency, the company has also formulated civilized service terms and service taboos for window service personnel, and strictly requires the employees of the company to behave civilly towards users, be enthusiastic towards customers, patiently answer inquiries, pay attention to accepting complaints, ensure quick fault warranty, accurate measurement and charging, and timely service feedback. At the same time, in order to provide convenience for users, we have also equipped drinking utensils, recliners, reading glasses, pen and paper inkstones and other convenience facilities in the business hall to make customers feel at home.

4, standardize employee behavior, establish a good service image. In regulating employee service behavior, the company starts with strengthening employee service attitude, service mode and service quality, and formulates civilized language norms according to the requirements of superior companies, requiring employees to put an end to "taboo words" in their work, and it is strictly forbidden to mislead customers and "cold, hard and horizontal" bad style. At the same time, the company defined the post responsibilities and post discipline, and required to treat visiting customers with enthusiasm, patience, carefulness and thoughtfulness. In charge of hot fees, the company, in view of the fact that some users don't trust the salesman's door-to-door charges, publicizes the charges to users through TV media after research, and encourages users to take the initiative to pay in the business hall. At the same time, the company launched a competition of "charging customers not to sue and keep warm" among all salesmen, encouraging salesmen to impress customers with quality services and implement emotional reminders.

6. Intensify equipment management and transformation to improve heating quality. As a heating enterprise, if there is no high-quality and reliable heat source as a guarantee, there will be no high-quality service. To this end, the company in the rectification work, to improve the quality of heating as a starting point to improve the soft environment construction. In order to improve the quality of heating, the company invested 10 * * yuan in the summer of 20xx to overhaul the heating equipment of the old heat source point, and took advantage of the small power load in summer to apply for a comprehensive shutdown of the power plant for 20 days. In order to improve the reliability of heating, the primary pipe network cleaner, which affects the safety and quality of heating, was technically reformed. During the winter heating period in 20xx, the heating area of the company will increase by 6***x square meters, and the number of heating users will be close to **x households. In order to ensure that the company's old heat users can supply heat as scheduled on September 25th, the company overcame various difficulties such as short construction period of external network and many new heat exchange stations, and all employees gave up their holidays. In the daily construction of heating pipe network, after more than two months of hard construction, the heating was ensured as scheduled on September 25. In the early stage of heating, in order to ensure the heating quality of users' homes, the company requires the maintenance personnel and marketing personnel of external networks not to shirk their responsibilities with the property management for the fact that the heating in users' homes is not hot. All marketing staff and maintenance personnel went deep into users' homes to help users transform the heating system, exhaust the gas in the heating system and touch users with their true feelings.

In the arrangement of ensuring safe production and improving heating quality, the company also combined with the actual situation of large heating area this year. In order to ensure safety in production and improve the quality of heating, the company set up a heating facility emergency repair team, equipped with emergency rescue vehicles and tools. The production department and thermal inspection department predict the area of heat load entering the pipe network, and the production department formulates the heating dispatching curve according to the increase of heating area and the investigation of weather conditions. The implementation of the above measures provides a guarantee for the company's heating production to be more scientific and the heating operation to be more stable.