What is the main content of property quality management?

After 30 years' development, China's property management industry has grown from scratch to strength, during which people's understanding of the quality of property management services is also constantly improving. Then the problem is coming. Do you know what the main work content of property quality management is? How to manage the property quality? If you are interested in this, you might as well go and learn about it with me!

What is the main content of property quality management?

The main work of property quality management is divided into three aspects: 1. Technical quality (TQ); 2. Functional quality (FQ); 3. Information quality (IQ):

1, technical quality

(1) Intelligence level of the property

The intelligent level of property is hardware system, and property management enterprises themselves do not have this ability. Mainly through the careful planning of the developer in advance and the early participation of the property management enterprise, the rectification opinions were put forward and adopted by the developer. If the early property is not done well, the transformation of the later property will face great setbacks. Due to the different functions of each property, the requirements for intelligence will be different, but they can generally be divided into security intelligence, office networking and intelligent management of equipment and facilities.

(2) the technical level of property management

This aspect is mainly reflected in the professional common sense and professional skill level of property management enterprise personnel.

(3) the degree of standardization of property management

This aspect can reflect the comprehensive skills of property management enterprises. At present, most domestic property management enterprises have passed the quality system certifications such as ISO9000, ISO 14000, which is to prove the standard operation of enterprises to the industry and owners. However, this is only the premise, and the key is whether the property management enterprises have the skills to promote the operation of these systems. To put it bluntly, it depends on whether the property management enterprise has done as required.

(4) the service development ability of property management

Everything is constantly developing and changing, so the requirements of the owners will change accordingly. Property management services must also be continuously improved according to the requirements of the owners.

2. Functional quality

Functional quality is mainly realized at the level of the property itself, the property manager and the mechanism, including:

(1) functional facilities

① Ready.

② Equipment quality: usually manifested in three aspects, namely, the quality content of the equipment itself, the technical level of equipment installation and the level of equipment maintenance.

③ Functional collocation

(2) Service affinity of property management

① the service attitude of the property manager

② The service etiquette of the property manager.

③ The scene layout of property management service.

(3) Service efficiency of property management

① Response time of property management service;

The service response time can show the degree to which the property management enterprise attaches importance to the owner's service requirements. Usually, the service response time of a community is within 30 minutes, which is acceptable to the owner. Of course, the shorter the time, the better

② Service processing time of property management;

This requires the relevant personnel of property management enterprises to have excellent talents in professional knowledge, and must quickly meet the service requirements of the owners within the time they can afford.

③ Service treatment effect of property management;

Usually, the service of property management is four words, namely "fast, accurate, practical and excellent".

(4) Property management service price

3. Information quality

(1) Establish information channels

(2) the speed of information transmission

(3) the accuracy of information transmission

(4) Symmetry of information transmission

(5) the openness of information

Editor's summary: After reading the above introduction, I believe everyone has a further understanding of what the main work content of property quality management is. Please continue to pay attention to our website for more information, and more exciting content will be presented to you later.