Responsibilities of the property office

Responsibilities of the property office

In our daily life, we often come into contact with job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. You have no idea when you draw up your job responsibilities? The following are the responsibilities of the property management office I have carefully arranged for your reference, hoping to help friends in need.

Responsibilities of Property Management Office 1 1. Manage the property area according to the service requirements, maintain the regional environmental sanitation and order, and do a good job in regional safety prevention.

2, organize the implementation of service quality management system, deal with unqualified service matters, put forward preventive and corrective measures and organize the implementation and tracking.

3. Handle Party B's complaints in time, and report major complaints to the superiors of subordinate departments in time.

4. Organize customer satisfaction survey activities regularly to promote the maintenance of customer sentiment.

5. Coordinate the social network resources in the area where the property is located, such as the relationship between street offices (neighborhood committees), public security police stations and other related units.

6. Continuously optimize and improve the team's human resource allocation, supervise, guide and evaluate subordinates to perform their duties, and organize performance appraisal regularly.

Responsibilities of the Property Management Office 2 1) Organize the formulation and implementation of the annual work plan to ensure the implementation of the company's management documents and systems;

2) Organize the preparation of the annual financial budget and cost plan of the project, strictly control the daily management expenses according to the budget, and strictly implement the fund approval procedures;

3) Responsible for determining the organizational structure and employment plan, and decomposing the overall work objectives of the project into various work lines;

4) Be responsible for the assessment of employees, and decide the reward, promotion, punishment and dismissal scheme of employees;

5) Hold regular work meetings, review, summarize and arrange the work, and always keep good communication with employees to ensure that employees know and are familiar with the work objectives and requirements of the project;

6) Responsible for external liaison (with government departments and developers) and internal coordination (including with various departments of the company);

7) Conduct spot checks on all work of the project on a regular basis, make records, and organize relevant personnel to make timely rectification;

8) Be responsible for timely understanding customers' opinions on this project and making corresponding improvements;

9) Be responsible for the major work mistakes of the project;

10) Be fully responsible for, coordinate, implement and supervise the work related to various large-scale activities;

1 1) Report the work to the superior on a regular basis and accept the superior's inspection on the performance of post responsibilities;

12) supervise and inspect the implementation and completion of subordinates' work, and make overall arrangements.

13) Implement the service standards corresponding to this project and supervise the subordinates to implement the service standards.

Responsibilities of Property Office 3 1. Familiar with various management systems, charging standards and their composition, owners/tenants, site distribution, functions, etc. Manage and guide the management assistant to handle the daily management work;

2. Check buildings and floors, including cleanliness, safety, damage to building facilities, greening, etc. , to ensure good condition, record related defects and implement corresponding follow-up measures;

3, responsible for the customer's check-in and secondary decoration audit procedures;

4, responsible for public key and key management of unemployed tenants, responsible for the supervision of vacant houses, public * * * venues and places;

5. Provide customers with all-round customer service and maintain good relations with customers, take the initiative to understand customer requirements, collect and respond to customers' opinions and suggestions in time, and adjust and supplement corresponding service items in time according to customers' needs; Responsible for paying a return visit to the handling results of complaints, making records and statistical summary, and reporting to superiors regularly;

6. Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans;

7, responsible for the preparation of community cultural activities plan, after the approval of the service center is responsible for organizing the implementation;

8. Stop any sabotage and other illegal acts within the jurisdiction;

9. Supervise the performance of each contractor's employees (making training plans, evaluating dispatched employees, coordinating the relationship between service centers and dispatching companies, etc.). );

10, patrol the jurisdiction from time to time after work, and assist in handling all accidents, reports and aftermath;

1 1. The collection rate and CSI of property management fees in the jurisdiction meet the standards of the company and the real estate;

12, must be on duty during large-scale activities, typhoons, rainstorms and other special circumstances;

13, check the employees' clothes and nameplate, and ensure that employees show high standards of mental outlook to the guests according to the company's health requirements and gfd;

14. Provide friendly, courteous and professional services to guests at any time;

15, keep good working relationship with all colleagues and other departments;

16, to ensure that all the contents of the employee handbook are familiar with and understood, and that all the rules and regulations of the company/building, such as fire prevention, health and safety, can be strictly implemented;

17, strictly abide by local laws and regulations;

18, actively responding to departmental changes caused by the company's needs;

19. handle the task assignment flexibly to meet the actual business requirements and the needs of tenants/owners;

20. Responsible for collecting, sorting out and reporting all kinds of information of outreach business;

2 1. Establish good relations with interested customers and seek cooperation opportunities;

22. Dig more customer resources and cooperate with departments to complete the company's external expansion objectives and tasks;

23. Coordinate the preparation and production of bidding documents;

24. Supervise and inspect the implementation and completion of subordinate work, and make overall arrangements;

25. Carry out the work assigned by superiors that is not limited to the above scope.

Responsibilities of Property Office 4 1. Formulate the annual economic indicators and satisfaction indicators of the management office, and the annual and monthly work plans of the management office;

2. Attend relevant meetings of the company, convey the meeting spirit to the management office as needed and supervise the implementation;

3, responsible for the management team building;

4. Assist in revising and improving the quality management system;

5. Diversification of management services, business innovation and continuous improvement of management services and management quality;

6. Establish a good customer relationship;

7. Make arrangements for the work of the four basic service departments and supervise their implementation.

Responsibilities of the Property Office: 5 1, responsible for the inspection, recording, assessment and daily management of all kinds of equipment in the property;

2. Be responsible for the maintenance, maintenance system and inspection of property mechanical and electrical equipment to ensure the safety of facilities and equipment;

3. Be familiar with the performance and usage of property mechanical and electrical equipment, master emergency measures to deal with faults, and judge and deal with general faults.

Responsibilities of Property Management Office: 6 1. Overall planning and responsible for the work of the service center to ensure the smooth development of the project;

2. Formulate the training plan for managing equipment operation, fire protection, health and safety, and supervise the implementation;

3. Be responsible for the acceptance and maintenance of shopping malls/buildings, facilities and equipment, and arrange various maintenance projects and professional bidding;

4. Check the work of engineering, customer service and other departments, organize effective and efficient operation management and technical management, and ensure the safe and reliable operation of shopping malls/communities.

5. Regularly collect and sort out the owner's feedback, and formulate corresponding solutions.

6, properly handle all emergencies and emergencies.

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