Answering skills of property customer service

1. Answer questions from the customer's point of view. When the customer asks some questions, we can answer them from the customer's point of view.

2, understand product knowledge, when we introduce products to customers, we must first understand product knowledge, so as to better answer customers.

3. Respond to the other party's information for no more than 30 seconds. If you can't answer the customer's questions in time, let him wait for a while and send a message to the customer. Most customers don't want to keep it for long.

4. Don't be too mechanical when answering customers. Many customer services always answer customers' questions well, and then give people a very mechanical feeling.

5. Guide customers to take photos that day. When many customers come to buy things, they will say, I'll have a look again, or something else. Then try to guide customers to place orders on the same day and tell customer service what discounts or activities are available today.

6. Customers feel that talking to customers is more expensive. Quality is the most important thing when you get what you pay for.