Work summary and experience of property management company

Work summary and experience of property management company

Summary refers to the written materials that social groups, enterprises and individuals review and analyze the study, work or its completion at a certain stage, and draw lessons and some regular understandings from them. Through it, you can get a comprehensive and systematic understanding of your previous study and work. It is better to calm down and write a summary. How to write a summary to play its role? The following is my work summary and experience of the property management company, which is for reference only and I hope it will help you.

Work summary and experience of property management company 1 With the guidance and help of company leaders and the strong cooperation and support of relevant units, the overall work of property management company has achieved certain results in the first half of the year. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:

I. Property management work

To improve service quality, standardize residential property management as the goal, people-oriented as the purpose, strengthen management, and conscientiously implement the residential property management system. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity. The inlet and outlet pipes of the roof water tank in the residential area are cancelled, which improves the water supply quality and reduces the leakage. Continue to improve the hydropower metering device. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.

Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community. Weeds in the residential area have been thoroughly cleaned up, and the living sanitation environment in the living area has been improved. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners. Strengthen vehicle management in residential areas. Continue to do a good job in cleaning up the sanitary corners and weeds in the community and eliminate the sanitary corners.

The daily maintenance of living area greening is managed by special personnel. Prune some branches that affect power supply in time to ensure the safety of power supply. The dangerous trees in the living area were investigated and counted. Large-scale mechanical spraying of pesticides was carried out on the plants in the green space in the living area to eliminate pests and diseases, thus maintaining the good growth of trees.

Second, the problems to be solved in the work

At present, all the greening expenses have been used up, and the greening work cannot be carried out normally in the second half of the year. However, the daily maintenance, power pruning and greening of dangerous trees are urgently needed. Because it is inconvenient for our unit to manage and control the water and electricity in the factory, in order to achieve the purpose of strict management and control and reduce waste, the water and electricity transferred to various departments and offices in the factory are not included in the water and electricity quota of office and public facilities.

Three. Work plan for the second half of the year

Complete the overhaul of the west side of the office building, the main water supply valve and water meter of the garage, and transform some pipelines. Improve the electricity metering device of single apartment as soon as possible. Strengthen water leakage detection and improve water recovery rate. Continue to strengthen the daily maintenance and management of greening. Complete the cleaning of dangerous trees in the living area to ensure the safety of the living area. Continue to strengthen the management of sanitation and cleaning, and deal with garbage removal in time; Continue to strengthen the security work of closed management community, and do a good job in the management of past posts and night patrols.

Work Summary and Experience of Property Management Company 2 Since I joined the Property Finance Department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind and buried myself in my work, and summarized my work in two aspects:

First, consciously strengthen study and strive to adapt to work.

This is my first contact with property management, and I don't know much about the responsibilities and tasks of property finance. In order to adapt to the new post and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, rely on the improvement of work and study, through observation, exploration, access to information and practical exercise, I quickly entered the working state; On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

Be patient and meticulous in financial work. Since I took over the property finance work for one year, I have carefully checked the financial books, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

1, that is, do a good job of every incoming and outgoing account.

For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

2. Do a good job of monthly routine reconciliation.

According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

3. Collect property service fees in time.

Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect it regularly.

4. It is to control expenses reasonably.

Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management.

Three, improve the rules and regulations, establish and improve the internal management mechanism, and further deepen the reform of enterprise management system.

The company dares to meet the challenge, seize the opportunity actively, make a fuss about strengthening property management and internal management, and deepen the reform of management system according to the standards and requirements of modern enterprise system. After careful analysis and accurate positioning of the current form, we have changed the previous single work mode and development idea of daily maintenance and management of residential quarters, and taken expanding the service scope, improving the level of property management, participating in market competition and actively exploring the urban public property management market as the future sustainable development road. To this end, we have established and improved a series of rules and regulations that meet the needs of the company's own development and market competition.

Work summary and experience of property management company 3 In the first half of this year, under the leadership of the company and the support of leaders at all levels of developers, xx Property Management Office has been implementing the principle of owner first. According to the actual situation of the property management company, while providing good service, the annual work summary of property management has been straightened out and improved, and the management requirements of "engineering programming, standardized operation, practical use and scientific management" have been initially realized. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The property management work in the first half of this year is summarized as follows:

First, the property management of the owner in the early stage.

Do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. In line with the principle of convenience for the owners and service first, and in combination with the actual situation of the community, our office has formulated the process and post of check-in procedures, and set up the owner's check-in instructions, check-in procedures flow chart, decoration instructions and decoration procedures flow chart, so that the owners can see at a glance when handling various procedures.

Second, strengthen service management and improve service quality.

After check-in, adhere to the family-oriented, humanized management and "people-oriented" service spirit; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we have a warm feeling. We provide special care services for the owners with difficulties in living in the community, give them care and care in life, and provide quality services. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

Third, strive to improve the management level and improve the quality of property management.

Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated a detailed training plan and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly tested their security business skills, which enriched their thinking and improved their management skills. Use advanced management methods to establish and improve scientific management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

Four. Existing problems and lessons

Although we have made some achievements in our work, there are still many places that need to be improved and strengthened. The overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved; Insufficient communication and understanding with the owner. The management of equipment and facilities needs to be strengthened. We will learn from experience and lessons, strive to improve the owner skills and management level of employees, and do a better job.

In the second half of the year, we will speed up the pace, constantly improve our own property management level, constantly improve community management, and contribute to the early entry into excellent property management communities and the development of _ _ property companies.

Summary and Experience of Property Management Company 4 In the first half of this year, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", closely focused on the strategic thought of "surviving by service, benefiting by management and supporting by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management, constantly reformed, innovated and developed, and successfully completed various property services of the factory and the company. The work in the first half of this year is summarized as follows:

First, the main work in the first half of the year

In the first half of the year, the property management branch carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements. At the same time, the problems found in the process of house inspection and furniture quality problems are properly rectified and maintained. The captains and security guards of each property team patrol and maintain the community every day to ensure that the appearance of the house is clean, the external walls and stairwell walls are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify in time when problems are found. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, keeping them in good condition and ensuring the normal operation of property services.

Second, the construction of labor force.

Strive to build a learning enterprise: first, mobilize employees to learn independently and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;

Through simple and simple education, it is the factories and companies that need us to provide various property services, so that everyone can work here. It is necessary to make employees realize the importance of work, educate some employees who muddle along at work, master the ideological trends, and help them change their bad habits of not going to work well.

Third, the situation of safe production

On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, integrates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.

Fourth, the problems existing in the work

Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are old and rigid, so it is difficult to adapt to the present situation and future development of property services. Individual departments have not established the concept of active service, lack of service awareness, and the quality and level of service need to be improved. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, which need further education.

Verb (abbreviation of verb) Work plan for the second half of the year

Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills. Improve and implement the rules and regulations of food management and oil depot management. Adhere to the learning and training of rolling service skills, mainly from the aspects of employee service etiquette and behavior norms, so that employees can learn to smile and serve. Enhance the image of property services.

Summary and Experience of Property Management Company 5 Review of the coming 20xx years, my work is also experiencing extraordinary. I returned to xx with a simple mind. I started a new environment, and my work content was wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20xx. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. Faced with a lot of complicated and trivial daily work, I need to strengthen my sense of work and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the leaders of the management office in financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, the shortage of greening personnel is in winter, and the greening situation in the park is even more severe. Mainly do the following two aspects: first, do a good job in the greening of the park and the daily maintenance of facilities; The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

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