Summary of hotel quality inspection work

The quality inspection department has been established for more than two years. In the past two years, with the concern of hotel leaders, the quality inspection department has experienced a process from scratch, from start to maturity. With the cooperation of all departments in the hotel, through supervision and inspection, it has played a positive role in improving the service quality of the hotel. In 2009, the quality inspection department actively explored new working methods, which made the hotel quality inspection work to a new level. The work of quality inspection department in 2009 is summarized as follows. First, intensify the inspection and deepen the inspection content. On the basis of the work in 2008, the quality inspection department further explored the working methods, deepened the scope of work and strengthened the inspection of various departments. Summarize the problems found in the inspection in the form of tables and histograms (see attached table) for the reference of hotel leaders and departments. Second, be strict with self-discipline and always set an example. As the service quality supervision department, the quality inspection department should strengthen its own requirements and always operate according to the hotel's various specifications. On the basis of strengthening inspection, we have also tightened the requirements for our own professional quality. Take advantage of various opportunities to learn business skills, go deep into various positions in the hotel and learn from them; Read all kinds of professional books on hotel management and skill training in my spare time. Constantly master hotel professional English; In daily work, always do not forget to operate according to the requirements of the specification. Through the strict self-requirements of the quality inspection department, it has played a demonstration role in the hotel to a certain extent. Three, strengthen daily communication and coordination, change the quality inspection work style. In 2008, the guiding ideology and focus of quality inspection was inspection. At the end of 2008, we realized the limitations of this style and put forward the ideas and plans from inspection to rectification in 2009. Since the beginning of 2009, our work has been carried out in strict accordance with this idea. When problems are found, communicate with all departments as soon as possible, and feed back major problems to hotel leaders in time to try to solve them as soon as possible. This improves the efficiency of quality inspection and promotes the spiral improvement of service quality. In terms of specific working methods, we should try to grasp the surface as little as possible, dig more roots, actively cooperate with various departments, and find the best solution to the problem. The problems existing in post specifications are mainly rectified within a time limit; Individual problems and problems discovered for the first time are mainly verbal reminders; Give priority to suggestions for problems that are not clearly defined and we think are unreasonable; Of course, we will directly fine or report to the hotel leaders for acts that obviously violate labor discipline and cause adverse effects, and we will never tolerate them. In 2009, the quality inspection department has made some achievements, but we still have a lot of work to do, which is still far from our expectations. Hotel quality inspection has a long way to go, it can't be done overnight, and we must persevere. Only in this way can quality inspection really play its due role. Therefore, on 20 10, we will continue to carry forward the style of not being afraid of difficulties, actively explore and go deep into practical work, and make our own modest contribution to the improvement of hotel service quality. Combined with the actual work in 2009, 20 10 quality inspection department plans to focus on the following work. First, strengthen communication with various departments and change the quality inspection function. On the basis of our work in 2009, we will continue to strengthen communication with various departments in the new year. This quality inspection work will focus on rectification, supplemented by notification, supplemented by training and education, supplemented by punishment, effectively change our work functions, actively cooperate with various departments, promote the daily management of various departments, and continuously improve the quality of hotel services. Second, strengthen self-study and improve their professional quality. Quality inspection requires employees to have comprehensive professional quality and good personal accomplishment. At the same time, in response to the call of hotel leaders, the quality inspection department 20 10 will also actively change to specialization and strive to continuously improve the quality inspection level. Third, explore new working methods to improve quality inspection efficiency. As a functional department of supervision and inspection, the work of quality inspection department is challenging and arduous. Without good working methods, it is difficult to ensure the effective development of the work. 20 10 continue to explore new working methods to improve the efficiency of quality inspection. (See the next page for the attached table) gfd post health labor discipline post standard facilities and equipment general dress, words and deeds, hairstyle, makeup, daily cleaning plan, basic standard of health department management, quality service, energy-saving and consumption-reducing equipment maintenance and management 91kloc-0/4630365924 front hall 2 4 165438. +0122114831guest room 9 53 5 208 32 307162 23 306195710 22 catering/kloc-. 80351237141331332 catering kitchen 6229 37 680228 14530233 marketing 2 1 5 8 2 3 2. Security 5714501288143 6421engineering 4631221461324 471financial planning 2. Kloc-0/ Procurement 1 3 4 654438Gfd: Post Health: Labor Discipline: Post Specification: Facilities and Equipment: Attached Table * * * four pages for the reference of hotel leaders and departments. Source of information: weekly quality inspection report in 2009 (as of 2009, 1 1)