Urgent for the summary of team work in the first half of 20 10.

In the first half of the year, under the care and guidance of the superior leaders, the vehicle service center, in accordance with the overall deployment of the company, closely focused on the theme of "service guarantee" and took "laying a solid foundation, promoting promotion and seeking development" as the main line of work, constantly laying a solid foundation for management, strengthening service awareness education, and paying close attention to safe and economic operation. Through the joint efforts of all cadres and workers, the working objectives of safety and accident-free, high-quality service and balanced operation have been realized. The half-year work report is as follows:

(1) Pay close attention to the operation of the service system and realize the refinement of service management.

1. Fully run the service management system. Further improve the service quality standards of each post, revise and improve the service supervision and management measures of the vehicle management center, the implementation measures of the service management responsibility system of the vehicle management center, and the inspection and management measures of the service work, so as to make the service work more standardized and standardized.

2. Fully implement the service management responsibility system. Quantify service quality indicators, refine service content, bind service standards and indicators, contract to every employee step by step, sign service management responsibility letters step by step, with the signing rate of 100%, implement responsibilities step by step, and form a service mechanism that is linked up and down, so that service work is truly explicit and accountable.

3. Strengthen the service construction of grass-roots teams. First, the management network has been established, the service process has been standardized, and the establishment of service data and ledgers has been improved, so that records are standardized and complete and accounts are clear. The second is to strengthen the training of job responsibilities, and organize all employees to learn service management documents, standards, systems and operating procedures in the form of staff meetings, pre-shift meetings and comprehensive regular meetings, thus improving the service awareness of all employees.

4. Strengthen professional cooperation management. Sign service cooperation contracts with grass-roots units in specialization and cooperation for a long time, define service contents, rights and obligations, supervise and inspect regularly, and realize refined and standardized operation. Participate in professional coordination meetings regularly, actively adopt questions raised by collaborators, improve service quality, and assist property management companies to ensure that garbage is cleared twice a day. In the first half of the year, * * * dispatched 2,900 garbage removal vehicles, removing more than 1,000 tons of garbage 1.

5, in-depth development of "service upgrade standards" activities. According to the spirit of the company's documents, carefully formulate the activity plan, strictly implement the activity measures, clarify the establishment of standards and demonstration services, and strictly implement the service standards around the activities. First, take two measures of "warm reminder" and "road list management" to enhance the consciousness and enthusiasm of all employees to "create excellence": "post service standards" are posted on every car, so that every driver can always keep in mind his post service standards and ensure to provide quality services to users; The second is to improve the content of the road list, incorporate the professional cooperation assessment into the road list project, and let the car users evaluate the driver's daily service satisfaction rate, which promotes the improvement of service quality. Third, highlight the theme features and carry out flexible and diverse activities, including holding two lighting conferences, setting up mass service supervision telephones, only making bulletin boards of dispatcher's civilized language, carrying out service system knowledge answering activities, and organizing party member to carry out "zero complaint service" activities. Through the activities, the service awareness and quality of all employees were further improved, and a good service image of the train service center was established. At present, the service "reaching the standard and creating excellence" has entered a six-month phased summary. According to the phased objectives and assessment standards, we conducted self-inspection on the four standard services, all of which reached the standard, and the service standard rate reached 100%.

6. Do a good job in comprehensive environmental management. A special working group for comprehensive management was set up, and the work arrangement for comprehensive environmental management of vehicle operation center was formulated. According to the responsibility area, the work tasks were refined, the contractor was determined, and the daily inspection was strengthened. The general office regularly inspects grass-roots teams and punishes them on the spot for slow progress or poor results. During the activity, * * * organized three times of centralized comprehensive environmental management, completely eliminated three sanitary dead corners, and cleared four cars of garbage and hay branches. At the same time, cooperate with public property to complete the dredging work of Chuangye East Road, and * * * dispatched more than 0/00 vehicles/kloc.

(2) Pay close attention to grass-roots operation and management, and realize saving expenditure, reducing consumption and increasing efficiency.

1. Strengthen energy management and control and reduce self-consumption costs. First, strictly implement the examination and approval procedures and management measures for the use of fees. Second, water meters, electricity meters, computers, etc. It's locked, and there are office expenses, telephone charges, water charges and so on. Effectively controlled, saving 1 ten thousand yuan year-on-year.

2, strengthen cost control, put an end to invalid expenditure. First, strictly control the expenditure of oil expenses and implement unified management of oil cards. Second, strict vehicle maintenance approval procedures, while strict vehicle management, put an end to mechanical accidents caused by improper maintenance operation, greatly reducing the expenses of maintenance and accidents, and laying a solid foundation for the maintenance center to do a good job of saving money throughout the year. Third, strictly control the examination and approval procedures for material procurement. Any material that needs to be purchased above 300 yuan can only be purchased after the approval of the main leaders.

3. The annual expenses are paid by vehicles, saving the responsibility to people. The practical activities with the theme of "saving, tapping potential and increasing efficiency" were carried out, which improved the employees' awareness of saving and promoted the work of saving and creating efficiency.

4. Hold regular business analysis meetings, carefully analyze the expenditure status of various expenses, and formulate measures to achieve savings. For example, in order to solve the problem of over-expenditure of travel expenses, we adopt the way of combining waybill management with GPS monitoring. All expenses must be filled in the same time and place as the vehicle waybill and the time and place recorded on the GPS platform. The accountant will carefully check and calculate and strictly control before reimbursing. Up to now, the travel expenses have saved 30,000 yuan year-on-year.

(3) Pay close attention to the implementation of safety responsibilities and realize the refinement of safety work.

1. Run the HSE management system in an all-round way to improve the safety management level. First, earnestly implement the safety management responsibility system, decompose the annual HSE indicators, sign HSE commitment letters and responsibility letters at different levels, formulate the annual HSE personal action plan, and implement the contract responsibility system for grass-roots units; The second is to organize employees to learn and train the F version of the company's system documents, and gradually implement them in practical work; The third is to strengthen risk management and risk control. Organize employees to re-identify the hazard factors and risk levels of the unit, establish a list of hazard factors and organize employees to learn.

2. Strengthen safety education and training to improve the safety awareness of all employees. Insist on holding a safety meeting once a week, earnestly study various laws and regulations, various safety regulations and other ways to carry out safety education, promote the understanding of traffic regulations, and make drivers sound the traffic safety alarm. In the first half of the year, the grass-roots motorcade was organized to hold two bright car meetings, and all employees were organized to watch the accident case CD twice. Through activities and education, the safety awareness of all employees has been improved.

3. Strictly implement the safety inspection system, insist on internal self-inspection of vehicle safety every week, regularly inspect and maintain vehicles according to different seasons, find hidden dangers of vehicle safety in time and go to professional factories to maintain and repair vehicles in time to ensure that vehicles can complete production tasks without hidden dangers and faults.

4. Make full use of the daily monitoring of the GPS system, strengthen the management and punishment of violations, and impose informed criticism and severe punishment on drivers who are speeding, with a cash penalty of 7,000 yuan.

5. According to different weather conditions, especially bad weather such as rain and snow, remind drivers to drive safely in time and ensure rest by writing blackboard tips and making phone calls. In the case of hot weather, send mineral water to the driver in time and equip with heatstroke prevention drugs to ensure driving safety.

6. Carry out various safety production activities. Carry out special traffic safety inspections during the Spring Festival travel rush and the two sessions and major traffic safety inspections in spring; Special inspection of special equipment was carried out to ensure the safety of vehicle driving and special equipment operation; Organize safety month activities, rainy season safety education and rainy season safety inspection activities; Organized the examination and assessment of professional driver's license renewal.

7. Strengthen the monitoring and management of hidden dangers. Cracking treatment of parapet of garbage transfer station; Circuit problems in the garage and office area have been rectified; Houses leaking rain and cracks are monitored and reported.

8. Strengthen the basic management of equipment and facilities. Establish, revise, standardize and improve the basic data, records and accounts of equipment and facilities management; Completed the spring maintenance of equipment and facilities, and overhauled 63 vehicles. Mainly based on lubrication and maintenance, and the main parts of the vehicle have been overhauled to ensure the technical condition of the running vehicle.

(4) Pay close attention to maintaining stability at the grassroots level and realize the stability of grassroots teams.

First, clarify the goal of maintaining stability, establish and improve the network of maintaining stability organizations, clarify the responsible persons at all levels, formulate the responsibilities for maintaining stability at all positions, do a good job in investigating unstable factors, and form a good mechanism for maintaining stability from the grassroots level and eliminating unstable factors at the grassroots level. Second, leaders should establish the idea of "the interests of the masses are no small matter", strengthen grass-roots information feedback, communicate with employees in time, keep abreast of employees' ideological trends, care about their work and life, and solve problems for employees. Every holiday, party and government leaders will give them holiday condolences, which will make employees feel warm in the train service center, which not only improves the service level, but also ensures the stability of the team.

(5) Strengthen the assessment of grass-roots teams and stations, and realize the refinement of performance assessment.

First, refine the work objectives, quantify the assessment indicators, decompose the work indicators into grass-roots teams (departments), link economy with responsibility, and conduct monthly assessment. The second is to establish an effective performance incentive mechanism. Combined with the actual work of the vehicle service center, according to the principle of "more work, more pay", the Measures for the Management of Work Quality Assessment of the Vehicle Service Center, the Measures for the Assessment of Bicycle Income, the Measures for the Implementation of the Management Responsibility System of the 20 10 Vehicle Service Center and the Measures for the Management of Fair Thinking were revised and improved. Third, strict assessment, the establishment of an assessment team, in accordance with the vehicle service center benefit wage management approach, from the safety, service, operation, stability, four aspects of the grass-roots team (department) assessment. The assessment results are linked to the monthly benefit salary, which mobilizes and enhances the enthusiasm and sense of responsibility of the employees in the post, and gradually changes from "I want to do it" to "I want to do it well", which fully reflects the refinement of performance appraisal.

Existing problems at present:

1, the number of drivers is aging, and the number of retired and injured people is increasing, resulting in a shortage of drivers.

2. Party A's management of vehicles and drivers is not enough, and the use efficiency of vehicles is not high.

Work plan for the second half of vehicle operation center 20 10:

In the second half of the year, the overall working ideas and annual goals will remain unchanged, and we will continue to give full play to our advantages, make up for shortcomings, overcome difficulties and strive to ensure the smooth completion of all work throughout the year.

Work train of thought: fully implement the spirit of the company's work conference in the first half of the year, continue to implement the annual work deployment of the vehicle management center, focus on the word "promotion", do a good job in the implementation of all work, and solidly and effectively promote the level of all work.

Main work:

First, deepen service management and improve service level.

(1) Continue to do a good job in basic service management. Combined with the working characteristics and responsibilities of the vehicle management center, we will further clarify the basic catalogue of service construction, standardize and improve the service system construction, make it timely, systematic and continuous, and promote the smooth development of service work.

(2) Deepen professional cooperation management. Conscientiously implement the rights and business of professional cooperation units, and further improve the quality and proficiency of professional cooperation.

(3) Promoting the implementation of the contract responsibility system for service projects. According to the company's requirements, we will strictly implement step-by-step bundling and step-by-step assessment to effectively improve the service level and quality of each position.

(four) continue to carry out the "service standards" activities. Earnestly complete the standard projects and demonstration projects specified by the company, find and solve the weak links in service management through activities, enhance the service awareness of employees, consolidate the service foundation and improve the service level.

Second, do a good job of increasing revenue and reducing expenditure to improve economic efficiency.

(1) Carry out in-depth education on situations and tasks. Focusing on the annual work priorities, through various publicity methods and activities, we will continue to carry out employee situation and task education activities, strengthen employee ideological education, improve employees' understanding of the current company situation, and establish the idea of living a tight life.

(2) Strengthen refined management. Strengthen basic management, improve basic management according to the company's standards and requirements, and decompose, develop and apply the standards, systems, policies, systems and indicators formulated by the company. Seriously carry out the analysis of economic activities, extending to teams, teams and individuals, to ensure that business objectives are under control and further improve management level.

(three) continue to carry out the theme activities of "diligence and thrift, tapping potential and increasing efficiency". In the face of severe operating pressure, according to the reality of the vehicle management center, we will continue to pay close attention to cost management and resolutely reduce all kinds of non-production operating expenses. "Travel expenses, office expenses, fuel expenses, repair expenses" and other expenses should continue to decline on the basis of control in the first half of the year, so as to achieve careful calculation and ensure the saving effect.

The third is to deepen the implementation of safety work and create a long-term safety mechanism.

(Full operation of HSE management system. According to the unified arrangement and requirements of the company, the HSE management system of the vehicle management center is comprehensively revised. Improve the organization, establish the system operation management system, strengthen the study and application of F version system documents, so that everyone can be familiar with the rules, master the standards and use them accurately.

(two) to strengthen the supervision and inspection of fixed places. Around the "Eight Preventions" in the rainy season, we will conscientiously do all kinds of safety management work, set up an inspection team according to the company's requirements, and supervise and inspect the fixed places and key fire-fighting parts of our unit to ensure that the fixed places are always under control.

(3) Strengthen traffic safety management.

1, pay close attention to safety training and education. Insist on holding a regular safety meeting every Monday, and let employees tell their own safety accident cases through experience sharing activities to consolidate safety awareness; According to the seasonal changes and drivers' working characteristics, all drivers are regularly given safety education such as seasonal maintenance, safe driving in winter, summer and rainy season; At the same time, the training of private car drivers and non-professional drivers will not be relaxed, and private car safety education will be organized once every quarter.

2. Continue to use the GPS system for daily monitoring, regularly organize safety management personnel to conduct spot checks on traveling vehicles, and criticize, educate and severely punish drivers for habitual violations such as speeding, not wearing seat belts, driving and talking on mobile phones.

3. Deal with the approval of outbound vehicles and the speaking procedures of long-distance vehicles over180km in strict accordance with company regulations, and strictly check the technical conditions of vehicles.

4. Establish a leading inspection team to dynamically manage drivers and vehicles, conduct spot checks on more than 6 vehicles and other parts of vehicles every week, and conduct regular inspections and assessments on all vehicles once a month to ensure that vehicles are in good condition.

(4) Strengthen emergency management. According to the plan, organize all employees to study seven emergency plans with traffic accident emergency plans and fire accident emergency plans as the main contents, and organize personnel to conduct actual combat drills as required to improve employees' emergency ability and self-protection ability.

Fourth, strengthen team building and improve team quality.

(1) Do a good job in building leading bodies and backbone teams. We will continue to focus on "learning and practicing Scientific Outlook on Development activities", take the creation of "four good" teams as the carrier, and strive to improve the team's collective decision-making execution ability and refined management ability. Focusing on team building, we will continue to carry out the "Five-type" team activities and the activities of striving for Excellence in party member, further improve the basic quality of the workforce and the level of team building at the grassroots level, and lay a solid foundation for grassroots construction.

(2) Strengthen the construction of staff. Carry out employee professional ethics education and job skills training, organize activities to learn the company's service standards and detailed rules, strive to raise awareness and level, further refine job responsibilities according to the different nature of vehicles, implement job responsibilities, and improve the service awareness of all employees.

(3) Do a good job in the vanguard and exemplary role of teenagers. Through the "Youth Demonstration Post" creation activity, all employees will be driven to do a good job in safety and service to ensure the smooth completion of the annual work indicators.

(4) In-depth implementation of stability maintenance. First, leaders set up the idea of "the interests of the masses are no small matter" and take safeguarding the interests of employees as the starting point of all work; The second is to do a good job in the implementation of the responsibility of the person in charge of the team station, and strive to build a good mechanism to maintain stability at the grassroots level and eliminate unstable factors at the grassroots level.

(5) Strengthen the construction of corporate culture. On the one hand, through intimate service and meticulous work, strengthen communication with automobile users, close relationship with automobile users, strengthen publicity and carry out cultural construction; On the other hand, we should continue to study corporate culture handbook of Oilfield Company and integrate corporate culture into the whole process of management and service, operation and safety and environmental protection.