Ten responsibilities of property customer service reception

Property customer service needs to maintain good communication between customers and various departments of the company, including daily communication of tenants, handover procedures and collection procedures. The following is my carefully collected property customer service reception responsibilities, and I will share them with you.

Responsibilities of property customer service reception 1

1, responsible for establishing and maintaining customer relationships, answering customer inquiries, and managing and analyzing customer files; Mediation of customer complaints, coordination of internal and external resources to solve customer needs;

2. Responsible for the management of front desk reception and business processing;

3. Responsible for the construction and management of the customer service team of the department and the development of community cultural activities;

4. Assist in formulating customer service business processes and supervise the implementation of customer service system; Assist the project manager to manage and train customer service specialists; Coordinate the relationship with relevant departments and put forward optimization suggestions for the system.

Responsibilities of property customer service reception 2

1. Be responsible for the collection and allocation of monthly management fees, energy consumption and other service fees, and assist the manager and organize the implementation of clearing the arrears of the owners according to the annual work requirements of the property service center.

2, patrol the service area, spot checks, found that the problem handled in time.

3. Responsible for the reception, handling, return visit and summary statistics of customer visits and complaints; Do a charge analysis every quarter.

4. Responsible for managing the public keys of the property service center, the keys of unoccupied households and the keys of vacant houses, and supervising the public venues and places.

5. Complete other tasks assigned by superior leaders.

Responsibilities of property customer service reception desk 3

1, the internal management of the customer service department, determine the daily work objectives, and supervise, inspect and assess its work;

2. Regularly make statistics and analysis on the service quality, and put forward the rectification plan;

3. Make a customer complaint handling plan, receive visits and complaints from merchants, supervise the handling efficiency of daily customer complaints by the department, and avoid escalation of complaints;

4. Standardize the business management of merchants in the project area, cooperate with various departments to perform corresponding maintenance actions, and keep smooth communication;

5, familiar with the content of the property management work, charging rules, organize all the information;

6. Be responsible for the statistics of various fees and the fees collected and remitted, and take corresponding measures to strengthen the collection work;

7. Be responsible for the management of service emergencies and report them in time.

Responsibilities of property customer service reception 4

1. Coordinate various departments to solve the problems raised by the owner, and be responsible for the owner's check-in, check-in process and various preparations for follow-up services.

2. Be responsible for supervising the sanitation, greening and repair construction in the property management area, and follow up with relevant personnel in time when problems are found.

3, responsible for the daily patrol of public * * * area, and make daily records, found all kinds of unsafe hidden dangers and equipment in need of maintenance timely notify the relevant departments for processing.

4. Responsible for the consultation and service entrusted by the owner, and timely feedback relevant information.

5. Collect residential property fees and utilities.

6. Receive visits from owners and customers.

Responsibilities of property customer service reception 5

1, responsible for organizing regional community cultural activities;

2. Under the leadership of the service center manager, earnestly fulfill the responsibility objectives.

3. Carry out the quality policy and quality objectives issued by the company, and assist the service center manager to keep the system running effectively.

4. Be responsible for formulating the daily work rules of employees at all levels in the department, and conducting effective training, assessment, supervision and continuous improvement to continuously improve the business level.

5. Responsible for the daily management of customer service department and coordination with order maintenance department, environmental service department, engineering service department and other departments.

6. Responsible for the drafting and distribution of work contact sheets, notices and other documents, and make relevant tracking.

7. Update the contents of the bulletin board regularly. If you don't have the latest notice, you can post the common sense of life and health that has no timeliness and enrich the cultural life of the community.

8. Be responsible for organizing cultural activities in the park to enrich the community life of the owners.

9, responsible for supervising the establishment of the owner's file, active and targeted to provide services.

10, assist the service center manager to do a good job in the external reception and public relations of the community.

1 1, responsible for the collection of various fees of the service center to reach the charging index set by the company.

12, responsible for holding departmental meetings on a regular basis, effectively solving problems existing in the work, actively listening to the opinions and suggestions of departmental employees, and putting forward improvement suggestions and opinions.

13. Have a heart-to-heart talk with key employees or problem employees of the department every month, and care about the growth of employees. Implement the assessment of employees in this department and report to the superior regularly.

14, complete other work assigned by superior leaders.

Responsibilities of property customer service reception 6

1. Cooperate with the manager to be fully responsible for the repossession, the missing works and daily maintenance after repossession;

2. Supervise the daily inspection within the project and the public * * * area;

3. Be responsible for the preliminary examination and approval of the application for secondary decoration;

4. Assist the supervisor to supervise the security, cleaning, greening and parking lot of the project;

5 responsible for the collection of management fees within the jurisdiction;

6. Responsible for accepting tenants' complaints, organizing tenants' consultation activities, and regularly understanding tenants' opinions and suggestions on various services of the management office;

7. Responsible for the communication and coordination between the Property Management Department and other departments of the Management Office;

8. Assist relevant departments to arrange and train property management personnel.

9. Complete other tasks temporarily assigned by superior leaders.

Responsibilities of property customer service reception 7

1, reception, handling guest complaints, warranty, follow-up implementation and filing;

2, the issuance of property management fees, electricity, water and other payment notices;

3. Handle all kinds of applications of tenants, and timely implement the processing work to relevant departments;

4. Accept the guests' suggestions and opinions on the building, and effectively feed them back to relevant departments.

Responsibilities of property customer service reception 8

1. Responsible for the owner's check-in procedures, owner's key management, owner's data collation, and house quality problem rectification and tracking.

2. Answer the phone and fill in the "Service Center Work Record"

3. Control the structure, number of units, pipe network, basic situation of residents, personnel, quantity management fees, charging standards and calculation methods of water and electricity charges of the buildings under its jurisdiction.

4. Be responsible for the duty record of the service center.

Responsibilities of property customer service reception 9

1, property services, acceptance of check-in procedures, decoration applications, maintenance applications, maintenance of customer relations and customer service visits, and resolution of customer complaints;

1, assist the property manager to handle other matters;

2, familiar with the property front desk customer complaints.

Responsibilities of property customer service reception 10

1, receiving daily calls from customers and accepting various service appointments;

2. Accept customer consultation and complaint handling, and conduct follow-up visits;

3. Customer complaint system entry;

4. Complete various temporary tasks arranged by the department.

Ten related duties of property customer service reception:

★ Responsibilities of Residential Property Customer Service Manager 10

★ Responsibilities of property customer service

★ Responsibilities of Property Customer Service Supervisor 10

★ Responsibilities of Property Customer Service Assistant 10

★ Scope of responsibilities of property customer service.

★ Seven responsibilities of property customer service.

★ Seven responsibilities of property customer service.

★ Responsibilities and work contents of property customer service.

★ What are the responsibilities of property customer service?

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