Model essay on annual work summary of residential property management (three articles)

Example of residential property management summary 1

It is an era of rapid economic growth and financial crisis, and it is also an extraordinary year for Fukang Garden. From the new year's pipe blocking incident, the owner's complaint to the improvement of the weak links in the management office, it has won unanimous praise from the owners and truly recorded the hard work of all the staff in the management office. Its work is summarized as follows:

1. Due to our unreasonable operation and illegal use by residents, Room X of Fukang Garden Community was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Third, the X Western Restaurant occupied the fire escape of the community for three years, which caused the owners to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunities of law enforcement departments, Liangzhu Western Restaurant successfully returned the long-occupied fire escape and improved its understanding of fire control. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

5. The management office actively responded to the call of the company, formulated the X price list, and took the lead in implementing it in Fukang Garden. Although a few entrepreneurs hold different opinions, they all accept this fact through communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

Seven, because of the successful experience of mango, we have done a good job in mango management and sharing, so that the owners of the community can once again enjoy their own festival-Mango Festival. Seeing that the owners of the community are sharing the mango feast, we deeply feel that only with sincere efforts can we reap a satisfied smile. The unique skill of the art of property management is to see how we summarize it.

Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.

Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

Due to the influence of the social environment, the management office of Fukang Garden has reduced its staff, from the former to the present, which is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, so that it will not be recognized by the owners. Through the joint efforts of everyone, the answer is given with practical actions. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.

Throughout this year, although our work has made small gains, there are still many shortcomings. I hope that under the correct guidance and supervision of the company's leaders, it will develop in a correct and stable direction and let our service quality reach a new level.

Case summary of residential property management II

The town community is located in the county, bordering the town community in the east and west, the town community in the south and the town community in the north. The number of permanent residents in the jurisdiction is X, the number of permanent residents is X, the number of grids is X, and there are 7 enterprises and institutions. In order to promote community property services, we take the community property service center as the platform, the property companies in the jurisdiction as the stagnation point, and the community cleaners, grid workers and volunteer service teams as the extension, focusing on the following three aspects:

The first is to improve the organizational service mechanism.

First, establish and improve the organization, and the internal management is standardized and orderly. Established a community property service center with the community secretary as the team leader and the director as the deputy team leader, and established a property service Commissioner. In strict accordance with the requirements of counties and towns, the community property service system has been formulated and improved, a property service management ledger has been established, activities and services have been recorded, the assessment system for community cleaners and grid workers has been strictly implemented, and internal management has been continuously improved. In the case of tight community funds, relying on higher-level funding and unit sponsorship to ensure the work funds needed to carry out property services.

Second, extensive publicity has been carried out, and the level of community property services has been continuously improved. In the process of implementing property services, the community actively carries out propaganda work through various channels such as holding residents' congresses and meetings of unit heads, collecting their opinions and suggestions on implementing property services in the community, and constantly improving the level of community property services. And the use of posters, tips and other forms, so that the majority of residents on the implementation of property services to form a * * * knowledge. In the implementation of property services, community organizations mobilize community residents with good physical condition, high moral quality and enthusiasm for community public welfare undertakings to carry out voluntary patrol, cleaning and other property services.

Second, people-oriented, standardize services and establish an image.

Community property service centers adhere to the people-oriented concept and actively carry out various property services according to residents' needs and actual conditions:

(1) Environmental health service. A team of full-time cleaning staff has been established to carry out all-weather cleaning of public places in the community; Divide the responsibility area, and the service of the property community in the jurisdiction is in place; Bagged door-to-door service is implemented for garbage, and the garbage disposal method is standardized.

(2) Public security management services. Establish a community patrol composed of police, grid workers and community cadres.

(3) Maintenance of community public facilities. The community grid service team conducts inspections twice a day, and finds that there are abnormal conditions in public facilities such as street lamps, greening and fitness equipment in the community, and timely reports them to the community, and then the community property service center timely reports them to the street lamps for maintenance.

(4) maintaining public order. Establish a security maintenance team, find mobile vendors, and dissuade them in time; Never condone out-of-store operations; It is strictly forbidden to illegally build, hang and place, and find and deal with them together.

(5) Convenient service. On the spiritual level, we should make full use of community libraries and regularly develop libraries for teenagers in our region. In addition, some community volunteer service teams have been set up to provide services for residents and units to meet the needs of residents.

The third is to innovate, serve the people and benefit the people with high quality.

In the process of residential property services, we should take the form of unit management as the mainstay and community management as the supplement to jointly develop property services. In the implementation of community property services, we have organized many meetings of units in the jurisdiction, community volunteer service teams and property management personnel in residential quarters to instill new property management concepts, encourage them to expand their service content and provide preferential and high-quality convenience services for residents in this community; Encourage them to broaden the field of property services, extend the service tentacles to the surrounding public places outside the region, and achieve full coverage of community property services. In addition, a problem reporting and information feedback system is established, so that the problems reflected by residents can be fed back to the property management company in time, and the problems that the property management company can't handle can be submitted to the unit and the higher authorities for joint solution.

After practical operation and exploration in recent years, remarkable achievements have been made in community property service, and residents' sense of identity and belonging to the community has been greatly improved. In order to ensure the normal and standardized management, we will make further efforts in management services, and continue to strive to build a first-class community property service model based on the principle of "exploration, summary, improvement and improvement".

Example 3 of Summary of Residential Property Management Work

In retrospect, my work has also experienced extraordinary things. At the beginning of the year, I came to the property with pure curiosity and started a new bad mileage. The work content is wrapped in familiarity and unknowns, which urges me to make more efforts to learn and challenge. One year passed quickly. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of the property manager. At the end of the year, everyone should sort out the past. Planning for the future, I will summarize my work in the past year as follows:

I. Property service work

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure and equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc. The main work of the management office is to urge the management fees and rectify the problems existing in the public facilities and equipment in the community. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.

Second, the office work

Office work is a brand-new field for me, with a lot of work and books to deal with. File management. Document approval, etc. Faced with a lot of complicated and trivial daily work, we need to strengthen our work consciousness. Pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly and try to be comprehensive. Accurate. Moderate. Avoid omissions and mistakes.

Third, there are shortcomings.

In line with the professional attitude of "working for yourself", I am dedicated and love my post. Creative work has made some achievements, but there are also some problems and shortcomings; Property management personnel is a new position for me; A lot of work needs to be done and explored, so that it can't be done with ease, and the work efficiency needs to be further improved; Some work is not meticulous enough, and some work is not well coordinated; The ability to provide effective decision-making data for leaders needs to be further improved; Communication with department leaders and company employees needs to be strengthened.

Fourth, the direction of efforts.

Strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations. Based on the principle of seeking truth from facts. Pay attention to the coordination and communication among all departments of the company; Effectively form unity. The atmosphere of teamwork. Provide effective data for leaders. I have achieved success, experienced difficulties and felt enlightenment; I will, as always, sail for the new year with confidence and hard work.

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